Senior Child Support Officer

Recruitment #1212-000676-001


In order to be considered, interested applicants must submit an online County of Yolo Employment Application by the final filing deadline. 

Additional documents may be submitted to the Yolo County Human Resources Department in any one or more of the following ways:

  • As an attachment to the online application
  • By e-mail to
  • By fax to (530)666-8049
  • By hand-delivery to 625 Court Street, Room 101, Woodland, CA  95695.  Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
All required documents must be received by the Human Resources Department by the final filing deadline. Postmarks will not be accepted.


Under general supervision, serves as a lead worker in a unit including child support officers; trains child support officers and others in methods and practices relating to child support activities; assists with quality assurance and/or regulatory reviews relating to child support activities; applies procedures needed to collect current and delinquent child support payments and obtains court orders for support; performs child support fiscal and financial case preparation and management; performs other related duties as required.

Distinguishing Characteristics

This is the advanced journey and/or lead worker level in the Child Support Officer Series.  Incumbents are assigned lead worker, trainer, and/or program review responsibilities in addition to routine and difficult child support case issues and is expected to work independently with minimal supervision.

Essential Functions

  • Serves as a lead worker for a unit including child support officers;
  • Trains and assists the supervisor in evaluating employees in the unit;
  • Assists with quality assurance, program and/or regulatory review studies;
  • Serves as mentor and resource person for other staff;
  • Reviews files to ensure sufficient information is available to file a complaint;
  • Under supervision of an attorney, prepares and files petitions or complaints in order to obtain support orders;
  • Makes verbal or written inquiries of various agencies, firms, relatives and friends of absent parents to gain additional information regarding the whereabouts of absent parents;
  • Completes necessary forms to initiate computer input;
  • Maintains accurate files and determines the appropriateness to transfer the case to other jurisdictions or closure;
  • Interviews welfare and non-welfare child support applicants to secure information regarding the probable whereabouts and earnings of absent parents and ensures that forms and applications for family support are complete and accurate;
  • Advises absent parents of their child support obligations;
  • Obtains financial statements in order to determine amount of payments which should be collected;
  • Determine/adjust past, present and future support payments including accounting and interest calculations;
  • Determine impact of TANF (or other aid) additions and adjustments;
  • Negotiates with defendants to arrive at a settlement prior to trial;
  • Monitors payments to ensure that absent parents are in compliance with court orders;
  • Prepares cases for court action by assembling necessary documents;
  • Collects, and assists in the collection, of skin tissue samples for DNA testing; and
  • Performs other related duties as required.

Some positions may require the performance of different essential or other duties depending upon work location, assignment, or shift.

Employment Standards

Experience:  Two (2) years of experience as a journey level Child Support Officer.

Background Requirement:
  All candidates are subject to a thorough background investigation.



Some positions in this classification may require incumbents to possess and maintain a valid California driver’s license, Class C or higher, to carry out job related duties. Individuals who do not meet this requirement due to a physical or mental disability may request a reasonable accommodation.

Knowledge & Ability

Knowledge of:  role of a lead worker; methods, techniques, practices to facilitate child support collection activities; child support transactions, fiscal records and book keeping; training techniques; interview methods and techniques used to effectively gain information from applicants; forms, terminology and procedures necessary for obtaining court orders; state, local laws and policies and procedures pertaining to the collection of child support payments; skip tracing techniques; proper use of the English language, including spelling, punctuation and grammar; basic arithmetic.

Ability to:
  apply interview techniques, laws and procedures pertaining to the collection and enforcement of child support payments; prepare, maintain and reconcile various fiscal, accounting, statistical and numerical records; perform detailed office support work accurately; train; conduct program, regulatory and/or quality assurance reviews and studies; deal effectively with applicants and employees from a range of cultural and economic backgrounds; speak and write effectively; monitor a caseload to ensure compliance with court orders; relate effectively with staff from other agencies and offices; act independently; collect and analyze financial data to determine the amount of support payments; prepare and assemble necessary documents for court action when required; negotiate effectively regarding support settlements; read and write at the high school level; collect skin tissue samples.

Environmental & Functional Factors

Incumbents are expected to work inside buildings; to work either alone or closely with others; to lift and carry objects weighing up to 15 pounds; to move about; to sit for long periods of time.

Medical Class

This class includes administrative or clerical positions requiring light physical effort, which may include frequent lifting of up to ten pounds and occasional lifting of up to twenty-five pounds.  Ability to place or retrieve items at below waist level may be required.  Considerable moving about may be involved.



  • CalPERS Retirement.
  • All Yolo County employees participate in Social Security and Medicare.

Health Benefits

  • Yolo County offers 6 health plans (3 HMO’s and 3 PPO’s). Yolo County pays the following monthly portion of the premium: for Employee Only, $516.74; for Employee and 1, $1,033.48; for Employee and 2 or more, $1,343.52.  The County contribution is pro-rated for part-time employees.
  • General Unit employees who do not enroll in health insurance are eligible to receive $300 monthly (less applicable payroll taxes) upon proof of adequate health insurance coverage.
  • All employees are required to enroll in our Delta Dental Plan. The current monthly premium is $88.00 with the County paying 90%. Family members may be added at no additional cost.
  • All employees are required to enroll in our plan with Medical Eye Services of California. The current monthly premium is $9.92 with the County paying 90%. Family members may be added at no additional cost.
  • The County provides a $25,000 life insurance policy.
  • Employees participate in the State of California disability program. SDI benefits may be supplemented with accrued leave balances.
  • Employees have a confidential counseling program available for up to 6 free visits each fiscal year.

Leave Benefits

  • Employees earn 8 hours of sick leave per month.
  • New employees earn the equivalent of 80 hours of vacation time off per year and are eligible to use vacation after 13 pay periods of employment. The accrual rate increases to 120 hours after 3 years of employment.
  • Employees earn 32 hours of floating holiday time off each fiscal year.
  • Employees receive 10.5 paid holidays each year.

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