9920 Public Service Aide - Assistant To Professionals

2013 Summer College Internship

Recruitment #TEX-9920-059751


Receipt of applications may close at anytime, but not before Friday, February 15, 2013 at 5:00 PM.

Temporary-Exempt/As-Needed:  Temporary exempt as-needed appointments may not exceed 1040 hours within a continuous 12-month period.

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco, delivers world-class security and customer service in state-of-the-art facilities. SFO, the “gateway to the Pacific,” serves more than 41 million domestic and international passengers annually. 


SFO was recently awarded the “Healthiest Place to Work in the Bay Area,” by the readers of Frequent Business Traveler, an on-line publication written for and by affluent frequent business travelers.  We were also named as one of the top 10 "Healthiest Place to Work in the Bay Area," by the San Francisco Business Times.  WE continue to be committed to setting the standard for our industry.


SFO is building remarkable new structures designed to elevate the air travel experience. With multiple new projects such as the new Control Tower, enhancements to runway safety areas and Boarding Area B, and the redevelopment of West Field Cargo area and more, SFO is bringing excitement back to air travel—while keeping its commitment to being green.


SFO and its staff have been recognized as industry leaders in developing innovative programs and initiatives in the fields of security, the environment, customer service, concessions and business.  Leadership in each of these areas reflects SFO’s commitment to its mission “to provide an exceptional Airport in service to our communities.”


Visit SFO’s website to learn more about how SFO is building for the future!




Under supervision, College Summer Interns will assist in the performance of a variety of duties related to the functions of the assigned Airport Commission sections.  Duties may include:  performing complex tasks on a limited basis in direct support of professional and skilled staff; researching and compiling data; assisting in the preparation of reports and documents; assisting in the implementation of programs, and other duties as assigned.  To see participating Airport sections and full Internship descriptions please refer to 2013 Student Intern Application.

College Summer Interns Alumni may re-apply for the internship but cannot be considered for the same section(s) the intern has previously interned with.  SFO High School Intern Alumni may apply for offices they have previously interned with. We anticipate starting the interview process in early April 2013 and the program to start in June or July 2013 depending on school schedules.

As Needed. Full-time, summer only internships limited to 10 weeks.  Program scheduled to begin in June or July 2013 depending on school schedule.  Typical schedule is Monday – Friday, 8:00 a.m. – 5:00 p.m. but may include weekend or shift hours depending on assignment.

1. The applicant must have completed two years (equivalent to 60 semester units or 90 quarter units) of education from an accredited college or university; AND
2.  Applicant must be returning to their undergraduate program or entering a graduate program in Fall 2013

Applications for City and County of San Francisco jobs are being accepted ONLY through an online process. 
File immediately.   This recruitment process will be open through Friday, February 15, 2013 at 5:00 pm.  Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process. 

* Select the desired job announcement
* Select “Apply” and read and acknowledge the information
* Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
* Follow instructions on the screen

The following required documents MUST be submitted online through Jobaps at time of application filing:

(a) Statement of Intent - addressing why you are interested in gaining work experience at SFO AND addressing why you are applying for the internships you marked off in the 2013 Student Intern Application;
(b) Current Resume;
(c) 2013 Student Intern Supplemental Application (administered online with application materials);
(d) College transcript - (MUST be uploaded in the "Other" tab of the application) copies of unofficial transcripts accepted.  If transcripts are being sent under separate cover, make sure to include your name and ID number.  Failure to submit copies of all college transcripts by the close date will result in rejection of application.

*All application materials and support documentation MUST be submitted online as attachments to the application through Jobaps.

How to Upload multiple documents:

  1. After uploading your resume, click "Submit Resume."
  2. At the Review page, click on the Red "Edit" button on the top right.
  3. Upload other required documents as separate files and click "Save and Continue" when finished.
  4. On the Resume page, click "Submit Resume" (your original resume is still saved).
  5. On the Review page, you should see all your attachments at the top of your application.
  6. Proceed with reviewing your application and submitting.

*Please ensure your browser allows pop-up windows for this process.

For further information regarding this internship, please click: Frequently Asked Questions


Computer kiosks are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA or Airport Commission Human Resources at 710 N. McDonnell Road, 3rd Floor, San Francisco, CA 94128.


Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.


All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.


Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the analyst, Charlotte Wu at 650-821-2025 or via e-mail at charlotte.wu@flysfo.com.   

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment.  Only the most qualified applicants will continue on in the selection process.

Applicants must submit required transcripts by close of business February 15, 2013 by 5:00 p.m.  Failure to submit the required transcripts will result in rejection of the application.
Applicants must submit transcripts by upload ALL documents through JobAps.  No hand deliveries will be accepted.

All applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process.  Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative.  Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above.  Copies of income tax papers or other documents listing occupation and total earnings must be submitted.  Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules.  Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis.  Failure to provide the required verification, or request for waiver when requested may result in rejection of application.


NOTE:  Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification from this and future job opportunities with the City and County of San Francisco.

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Transportation Security Administration (TSA) Security Clearance:
Candidates for employment with the San Francisco Airport Commission whose job duties require unescorted Air Operations Area (AOA) access or sterile area access will be required to undergo a criminal history record check, including FBI fingerprints and Security Threat Assessment, in order to determine eligibility for security clearance and will be required to undergo drug/alcohol screening.  Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination.  Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Reasonable Accommodation Request:
Applicants with disabilities requiring reasonable accommodation for this selection process must contact the recruitment analyst, Charlotte Wu, by telephone at (650) 821-2025 (voice) or if hearing impaired (650) 821-2323 (TDD) or in writing to Charlotte Wu, San Francisco International Airport – Airport Commission Human Resources, P.O. Box 8097, San Francisco, CA 94128 as soon as possible (specify class 9920 in all correspondence).

General information concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Terms of the Announcement:



Copies of Application Documents:


Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Disaster Service Workers:

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Issued: 12/18/2012
Recruitment ID Number: 059751
Airport/CWu (650)821-2025
One South Van Ness, 4th Floor * San Francisco * CA * 94103-1233 * (415) 557-4800 *

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, typically a 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

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