9180 Manager VI, MTA (Senior Operations Manager of Cable Cars)

Recruitment #PEX-9180-M00075



Applicants who filed under the terms of the announcement PEX-9180-M00075 issued September 30, 2013 must reapply in order to be considered for this recruitment.

Appointment Type: Permanent Exempt-Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

The San Francisco Municipal Transportation Agency (‘SFMTA’), a department of the City and County of San Francisco, is responsible for the management of all ground transportation in the city. The SFMTA keeps people connected through the San Francisco Municipal Railway (Muni), the nation’s seventh largest public transit system. The agency’s additional responsibilities include managing parking and traffic, bicycling, walking and the regulation of taxis. With a staff of more than 4,700, the SFMTA’s diverse team of employees is one of the city’s largest with representation by 18 labor organizations.

The SFMTA was established in 1999 with the passage of Proposition E, which amended the City Charter to merge Muni with the Department of Parking and Traffic, to create an integrated transportation agency to manage city streets more effectively to advance the city’s Transit First policy. The SFMTA has continued to evolve by merging with the Taxi Commission in March 2009. The agency is governed by a Board of Directors, appointed by the Mayor and confirmed by the Board of Supervisors. The SFMTA Board of Directors provides policy oversight for the agency, including approval of its budget and contracts, and approval of proposed changes of fares, fees and fines to ensure that the public interest is represented.


The SFMTA operates Muni, one of the nation’s largest, oldest, and most diverse transit agencies. Muni is generally organized into operating divisions (e.g., bus, rail) that deliver service, supervisory infrastructure that manages service, fleet maintenance and engineering, and right-of-way maintenance. Muni is supported by other SFMTA divisions that manage finance, human resources, system safety, and capital programs. The Cable Car Division is responsible for San Francisco’s iconic Cable Car system, which operates 40 historic cable car vehicles on three lines through the heart of the city. The Cable Cars are an important part of San Francisco’s tourism industry, one of the leading sectors of the city’s economy, serving approximately seven million people each year.

The Cable Car Division is being organized within Muni to house all operational functions under the lead of a single position, the Senior Operations Manager who will manage an organization of roughly 80 full-time equivalent employees and an annual operating budget of roughly $28.9 million. The Division will include operators, maintenance mechanics, street inspectors, and a fleet engineer aligned in a single organizational structure unique within Muni.


Under policy direction of the SFMTA Director of Transit, the Senior Operations Manager is the senior manager responsible for Cable Car operations including directing, planning and managing specialized transportation personnel and skilled craft persons in the service, maintenance and repair of Cable Car fleet. The Senior Operations Manager plans, coordinates and directs the activities for the Cable Car unit and is accountable for service management, customer service, safety, and service quality improvements including coordination and oversight of specialized vehicle and equipment maintenance, project development, information tracking and reporting including investigation of activities directly related to the vehicle maintenance and service delivery. The incumbent is responsible for workforce planning, scheduling, service recovery planning including operational supervision and the development and implementation of operational goals and objectives, including the delivery of safe, reliable, quality, on-time service.

Essential Duties:
Provides day-to-day management of overall maintenance and transit operations of the Cable Car Division in accordance with policies and directives established by the Director of Transit, SFMTA Board of Directors and Director of Transportation. Provides support and direction of the various functions and activities of the assigned unit such as planning, monitoring and evaluating staffing levels including operational and maintenance programs; monitors and evaluates the safety, effectiveness, and efficiency of the system and identifies improvements; formulates, prepares and monitors the annual budget; assists with strategic planning and the development and implementation of long-range and short-term goals; makes or recommends final decisions regarding policy, operations and administrative procedures; receives and analyzes division reports, and directs the preparation of monthly and annual reports.

This position directs activities to ensure compliance with local, state and federal guidelines including other regulatory requirements, coordinating and monitoring activities and developing programs and initiatives to support revenue service requirements. Provides management and policy support and may be required to perform duties in absence of Director of Transit. The position is subject to 24 hour call-back during emergency situations. Other essential duties shall include but not limited to:

• Provides direction and management of the daily activities of SFMTA’s Cable Car Unit.
• Oversees vehicle maintenance by monitoring daily fleet availability and vehicle maintenance reports for trends and coordinates with supervisory staff to ensure maintenance programs are developed and implemented to ensure vehicle availability.
• Ensures adherence to safety programs including transit operations procedures and re-evaluates existing programs and present recommendations for enhancements.
• Develops performance measurement tools and works in coordination with fleet engineering and maintenance personnel for the establishment of quality control programs.
• Analyzes operational levels to improve productivity within work sections.
• Designs staffing plans, coordinates and adjusts work schedules and staffing levels to ensure fulfillment of transit service requirements.
• Institutes operational procedures and programs to support effective change management including performance tracking, evaluation and monitoring.
• Serves as a member of the management team in meetings and may support in negotiations with labor unions.
• Develops, monitors and manages the operating budget for area of responsibility and assists in the development, analysis and administration of department’s capital budget.
• Assists in developing and implementing strategies for safe, accessible and reliable transit service and assists in the development, preparation and modification of short and long range strategic plans in support of the SFMTA’s overall goals and objectives.
• Develops detailed technical reports for various internal stakeholders and external regulatory agencies.
• Prepares reports, correspondence and other documents.
• Meets and interacts with stakeholder groups representing the Cable Car Division, Muni, and SFMTA.
• Makes presentations to policy and advisory bodies, such as the SFMTA Board of Directors.
• Performs other related duties as required.


• Knowledge of general management and leadership principles and the demonstrated ability to lead a cross-functional team. Possess the management skills required to build collaborative functional roles between maintenance and transit operations personnel.
• Strong leadership skills including ability to create a team-based environment; develop clear lines of responsibility and accountability; and identify issues and solve problems effectively.
• Ability to manage a high-visibility, customer-serving, complex field operation.
• Effective people management skills with experience in personnel development and training.
• Ability to define problems, collect data and draw valid conclusions including ability to analyze and interpret a variety of technical data, financial data and legal documents.
• Ability to direct, lead and coordinate business improvement plans and programs through the phases of investigation, design/development and implementation.
• Strong verbal and written communications skills with ability to produce (written and statistical) reports and presentations and to present effectively to senior management, legislative bodies, public agencies and the public.
• Knowledge and experience in labor relations, contract development and management.
• Knowledge and experience in budget development and management.
• Ability and flexibility to work in a time-sensitive operations environment to respond quickly and effectively to unanticipated events and emergencies and to provide guidance to subordinates in crisis situations.
• Knowledge of appropriate computer systems and programs to perform duties and develop detailed reports regarding functional activities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required:

• Baccalaureate degree from an accredited college or university; AND
• At least six (6) six years of experience in public administration with three (3) years of management experience successfully directing and coordinating administrative services, business or field operations, workforce planning and coordination, program oversight and/or any combination of desired experience; AND
• Possession of a valid driver’s license.

Substitution: Additional qualifying work experience in administration related to business operations and general management may be substituted for the required education on a year-for-year basis (30 semester units/45 quarter units equal one year).

This position is open until filled. To be considered, please immediately submit a cover letter, list of six work-related references (who will not be contacted without prior notice), indication of current salary and a resume that reflects the size of staff and budgets you have managed.  You resume should indicate both months and years of beginning/ending dates of positions held.  Submit the requested materials to:

Pam Derby
CPS Human Resources Consulting
241 Lathrop Way • Sacramento, California 95815
Phone: (916) 263-1401 • Fax: (916) 561-7205
Email: resumes@cpshr.us
Web-site: www.cpshr.us

Resume and cover letter will be screened on an ongoing basis in relation to the criteria outlined in above brochure.  Candidates with the most relevant qualifications will be invited to a preliminary screening interview conducted by the consultant.  The most qualified candidates will be invited to interview with SFMTA.  Thorough reference and background checks will be conducted prior to an appointment being made.

For a detailed brochure, please click on the following link: http://www.cpshr.us/documents/ExecSearch/SOMCC_SFMTA.pdf

If you have any questions regarding this announcement, please contact the analyst, Vivian Wu by telephone at (415) 701-5038 or by email at Vivian.Wu@sfmta.com.

Conviction History

As part of the selection process an image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) history will disqualify you as a candidate based on the specific requirements of the position to which you are applying. If selected for fingerprinting, the hiring department will contact you to schedule an appointment.

Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, typically 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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