8532 Supervising Probation Officer, Juvenile Court (SFERS)

Recruitment #PBT-8532-059785


This is a Position-Based Test conducted in accordance with Civil Service Rule 111A. The eligible list resulting from this examination will be utilized for current and future positions in the Juvenile Probation Department.

Location: 375 Woodside Avenue, San Francisco, CA 94127

Under general direction, the Supervising Probation Officer plans, organizes and directs the activities of a unit within the Juvenile Probation Department, and performs related duties as required.  Essential functions include: supervising probation officers, clerical staff and volunteers; resolving conflicts and evaluating performance of staff, training and developing probation officers in effective case management and supervision, investigative report writing, oral presentation techniques, and effective communication skills; providing guidelines and assistance to staff regarding evidence based practices, laws, policies and procedures related to department operations; assisting departmental management in developing, revising and implementing (or carrying out) policies and procedures; collecting statistical information; maintaining records; making oral and written reports; meeting with groups and individuals from community-based agencies and other city departments to receive and provide information and develop favorable relations; may assist with background investigations for newly hired peace officers.

Nature of Work:

Physical Requirements: Vision and hearing must be sufficient to perform the duties of the position.  May involve considerable amounts of sitting and/or walking.  May lift and/or move, with assistance, objects weighing up to 50 pounds or more; and may be required to restrain hostile or agitated youth.

Special Requirements: Requires the ability to work in a standard office environment; willingness, and may be required at times, to work evenings, weekends or irregular hours.  Requires ability to work in stressful situations.


  1. Possession of a baccalaureate degree from an accredited college or university, with major course work in social sciences, or closely related field preferred; and
  2. Four (4) years (8000 hours) of full-time verifiable experience as a probation officer working with offenders in a criminal justice system.  At least two (2) years (4000 hours) of the required four (4) years (8000 hours) must include experience working with juvenile offenders; and
  3. Possession of a valid California Class C driver's license, at the time of appointment.  (California driver's license must be maintained current during employment).

Substitution:  Two (2) years  (4000 hours) of full-time experience as a parole officer working with offenders in a criminal justice system may substitute for two (2) years (4000 hours) of the required probation officer experience.


Minimum Qualification Notes:

  • Some positions may be designated as bilingual.  Applicants must indicate on the application form the language(s) in which they are proficient.  Only those eligible that pass the bilingual proficiency test will be considered for bilingual positions.
  • Original CPR and/or First Aid certification must be presented at the time of appointment.
  • California Driver's License must be maintained current during the course of employment.
  • Inability to maintain a valid California Driver's License and meet the department's insurability standards may result in dismissal.

Desirable Qualifications:

  • Ability to develop trusting relationships to enhance communication.
  • Ability to develop staff through coaching, mentoring and training.
  • Knowledge of Evidence Based Practices related to juvenile justice.
  • Ability to facilitate organizational change.
  • Ability to engage in problem solving and decision making.
  • Ability to address staff performance and behavior in a meaningful and respectful manner.



    Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

    • Select the desired job announcement (PBT-8532-059785)
    • Select “Apply” and read and acknowledge the information
    • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
    • Follow instructions on the screen

    Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

    Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).

    Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

    All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

    Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

    If you have any questions regarding this recruitment or application process, please contact the exam analyst, Davidean Taylor, by telephone at 415-753-7538, or by email at Davidean.Taylor@sfgov.org.

    Selection Plan

    Selection Procedures:

    Screening of Applications - (Weight: Qualifying)

    Applications will be screened for relevant qualifying experience and education.  Only the candidates whose backgrounds best match the position will proceed in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement in the selection process.

    Training and Experience Evaluation - Weight 100%

    Applicants will be prompted to complete the Supplemental Questionnaire that must be submitted during the online application process.  Information provided by the candidate on the Supplemental Questionnaire will be evaluated to determine the final score.  This final score will be used to determine the rank of candidates on the eligible list.  Candidates will be placed on the eligible list in rank order according to their final score.  It is important that the information provided on the Supplemental Questionnaire be accurate and complete.  All statements made on the application materials are subject to verification.

    CERTIFICATION RULE:  The certification rule for the ranked eligible list resulting from this examination will be Rule of Three Scores.  The hiring department may conduct additional selection processes to make final hiring decisions.



    Verification of the education and experience may be required at any point in the selection process.  A copy of transcripts or diplomas must be submitted when requested.  Verification of experience, when requested, must be on the employer's letterhead and must show the name of the applicant, job title(s), duties, dates of service, and must be signed by the employer.  City employment may be verified by submitting a performance evaluation in lieu of other verification.  City and County employees will receive credit for the duties of the class to which appointed.  Credit for experience obtained outside of the employee's class will only be allowed if recorded in accordance with the provisions of Civil Service Commission Rules.  Verification may be waived if impossible to obtain.  Waiver requests will not automatically be granted, but will be considered on a case-by-case basis.  Failure to submit verification documentation, if requested, may result in rejection of application or ineligibility for employment.  All statements made on the application or subsequent documents required under this examination are subject to verification.



    1. Eligibles (with the exception of current Peace Officers of the Juvenile Probation Department) will be investigated to determine their general fitness for positions.  Employees in this classification are limited peace officers and must meet Police Officer Standard Training (POST) standards and comply with laws applicable to peace officer positions.  Conviction of a felony or of a crime that would have been a felony if committed in California is a bar to employment as a peace officer (California Government Code Sections 1029, 1031, and 1031.50).  Factors considered in the investigation may include, but not limited to: employment history, use of illegal/controlled substances, and/or repeated serious violations of the law.  Reasons for rejection based on this investigation may include, but not be limited to:  applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to work with others, inability to follow rules and regulations, falsification of application materials, and/or other relevant factors.  Criminal records are carefully reviewed.  Those candidates who do not report their complete criminal records on their applications will be disqualified.  Failure to obtain and maintain security clearances may be basis for dismissal.
    2. Prospective and current employees in Class 8532 Supervising Probation Officer, Juvenile Court may be subject to drug and/or alcohol testing in accordance with Federal rules and regulations.
    3. Prior to appointment, eligible will be fingerprinted and their background and judicial records will be reviewed to determine their eligibility for peace officer status as provided in Section 830.50 of the Penal Code, and their suitability for employment as 8532 Supervising Probation Officer, Juvenile Court.  Eligible may be disqualified on the basis of judicial records, which are deemed unacceptable for the position.
    4. Medical and Psychological Examination:  A psychological and medical examination is required before appointment.  This psychological examination will consist of written tests and a clinical interview to determine the eligible's fitness for work as an 8532 Supervising Probation Officer, Juvenile Court.


    1. Selected applicants who are current City and County of San Francisco employees enrolled in California Public Employees Retirement System will be appointed to 8414 Supervising Probation Officer, Juvenile Court and will remain in CALPERS. All other selected applicants will be appointed to 8532 Supervising Probation Officer, Juvenile Court (SFERS).
    2. Per Civil Service Rule 111A.26.5, the Human Resources Director may approve the use of the eligible list resulting from this examination for Permanent Civil Service appointments to other positions in the same or similar classes.
    3. Position Based Tests are administered in accordance with Civil Service Rule 111A.  General information concerning City and County of San Francisco employment policies and procedures may be found in the pamphlet entitled "Important Employment Information for Position Based Testing".  This information is part of the terms of this announcement.  The pamphlet is available at the Department of Human Resources Information Center, One South Van Ness - 4th Floor or online at http://www.sfgov.org/site/sfdhr_page.asp?id=56273.
    4. The eligible list resulting from this examination is subject to change after adoption (e.g. as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
    5. The duration of the eligible list resulting from this examination process will be 12 months, and may be extended with the approval of the Human Resources Director.
    6. Information on requesting reasonable accommodation for person's with disabilities can be found at:  http://www.sfgov.org/site/sfdhr_page.asp?id=46205#applicants_with_disabilities.
    7. Information regarding requests for veterans preference can be found at:  http://www.sfgov.org/site/sfdhr_page.asp?id=46208.
    8. Applicants are guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by posting the correction on the Department of Human Resources website at: www.jobaps.com/sf.
    9. Applicants are advised to keep copies of all documents submitted.  Submitted documents become a permanent part of the exam record and will not be returned.  The hiring department may require applicants to submit the same documents and/or additional documents at a later date.
    10. All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
    11. The job description and minimum qualifications specified on this announcement are appealable to the Civil Service Commission within five business days of the announcement issuance date.  Refer to Civil Service Commission Rule 111A, Article VIII.  All other provisions of this announcement except for the Certification Rule are appealable to the Human Resources Director.  Appeals of these provisions must be filed with the examination analyst listed on this announcement.
    12. Remember to indicate Class 8532 Supervising Probation Officer, Juvenile Court on all correspondence.

    Combined:  Promotive, Entrance

    Micki Callahan

    Human Resources Director

    Department of Human Resources

    Recruitment No: PBT-8532-059785

    Issued:  June 28, 2013

    Team:  JUV/DT (415) 753-7538

    Disaster Service Workers

    All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect.  Employees are required to complete Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.


    All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare.  In addition, most employees are required to make a member contribution towards retirement, typically a 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

    Powered by JobAps