3370 Animal Care Attendant

Recruitment #PBT-3370-062016




This is a Position Based Test conducted in accordance with Civil Service Rule 111A.


The current position is located at General Services Agency, Administrative Services – Animal Care & Control.  The eligible list resulting from this examination may be utilized for future positions in this class in other City departments.



Under the direct supervision of the Animal Care Supervisor, the Animal Care Attendant maintains safe and sanitary facilities for shelter animals and the public, and provides humane handling of and care for all shelter animals.  Essential functions include: cleaning and disinfecting kennels, wards, cages, equipment, runs and other areas both at the shelter, off site and at events; impounding and identifying shelter animals; lifting, and carrying animals, equipment and supplies weighing up to 50 pounds; restraining, confining and handling animals weighing up to 90 pounds; providing food, water and proper care for all shelter animals, including those which may be ill, injured, quarantined, aggressive, or difficult to control and wild animals such as snakes, skunks, pigeons, and raccoons; assisting in the vaccination, microchipping , FIV/FELV testing and treatment of animals under the supervision of the Shelter Veterinarian; monitoring animals for signs of illness or unusual behavior and documenting observations; performing the euthanasia of animals; maintaining accurate and legible case files and records; using a computer to input and access information regarding shelter animals; providing information and assistance to the public, including individuals who may be angry , hostile or distraught; may assist in the conduct of animal behavior assessment, husbandry, surgery, or related procedures.  Performs other related duties and responsibilities as required.


Working conditions include: performing general labor duties, including standing and walking, for extended periods of time; exposure to strong and/ or unpleasant odors, including those from animal excrement, cleaning agents and chemical compounds; frequent exposure to noise, possible exposure to zoonotic disease.  Each position requires weekend and holiday work on a rotating basis, and may require work on swing and graveyard shifts and/or extended hours; changes in work schedule may occur with limited advance notice; overtime work may be required.


Minimum Qualifications

1.     Six (6) months of verifiable hands-on professional or volunteer experience in the care, feeding and/or handling of animals in a facility that cares for and/or houses animals (e.g. animal care/control agency, humane society, veterinary hospital, boarding or pet day care facility, or pet store) working principally with dogs and cats; OR

2.     Thirty (30) semester or forty-five (45) quarter units of coursework in an animal husbandry, veterinary science or a related program at an accredited college or university; AND

3.     Ability and willingness to perform all of the duties and to work under all of the conditions listed above and on the Willingness Checklist.



A.    Employees will be required to undergo a background investigation to determine fitness for employment.  The investigation is limited to job-relevant matters, and may include checks of criminal, driving and motor vehicle records, references and employment history.

B.    Incumbents must meet the requirements for and successfully complete the Penal Code 832 course within one year of appointment.

C.    Cruelty or mistreatment of animals, as determined by the Department of Animal Care and Control, is subject to disciplinary action and/or termination.

How To Apply

Applications for this recruitment process will be accepted from Tuesday, October 22, 2013 through Tuesday, November 12, 2013.  Applications and supplemental applications for City and County of San Francisco jobs are being accepted through an online process.  Visit www.jobaps.com/sf to begin the application process by registering an account.

·         Click and select the 3370 Animal Care Attendant (PBT-3370-062016).

·         Click on "Apply" and read and acknowledge the information.

·         Click on "I am a New User".

·         Follow instructions given on the screen.


Supplemental Application

All applicants must complete the supplemental application.  Applicants will be prompted to answer questions in the supplemental application in the online application process.  The information indicated on the supplemental application must provide complete and accurate information.  All statements made on the application and supplemental application is subject to verification.


Computer kiosks are located in the lobby of the Department of Human Resources, 1 South Van Ness, San Francisco, for use by the public.  The hours of operation are from 8:00 a.m. to 5:00 p.m., Monday through Friday.


If you have any questions regarding this recruitment or application process, please contact the exam analyst, Kimberly Castillo, at (415) 554-4822 or at Kimberly.castillo@sfdpw.org.



As part of the application process, all applicants must complete a Willingness Checklist.  This document lists examples of essential functions and required working conditions encountered by a 3370 Animal Care Attendant.



Verification of education, when requested, requires that you submit a copy of transcripts/diploma.  Verification of qualifying experience, when requested, must be signed by the employer or the employer’s authorized representative on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed.   City employees who qualify based solely on City employment or a combination of City employment and outside experience may submit performance evaluations as proof of qualifying City experience in lieu of other verification, but must verify outside qualifying experience as stated above.  City and County of San Francisco employees will receive credit for the duties of the class to which they are appointed.  Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules.  Self-employment requires evidence of total earnings (copies of income tax returns or other official documents), occupation and duties performed which demonstrate that the applicant meets the qualification requirements.  Verification may be waived if impossible to obtain.  The applicant must submit a signed statement with the application explaining why verification cannot be obtained.  Waiver requests will be considered on a case-by-case basis. Failure to submit the required verification or waiver request, when requested, may result in rejection of application.



Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.


All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.


Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores


Selection Procedures

Training and Experience Evaluation: Weight: 100%.

To provide an accurate evaluation and scoring of candidate’s qualifications, each applicant is required to submit an online Supplemental Application with his/her City and County of San Francisco application, and a Willingness Checklist.  These application documents will be used to evaluate experience and skills of candidates participating in this examination, and to determine scores and ranks of qualified candidates.


Certification Rule: The certification rule used for the eligible list resulting from this selection procedure will be Rule of Ten Scores. The Department may elect to administer additional selection procedures to make final hiring decisions.


Eligible List: http://www.sfdhr.org/index.aspx?page=20#eligiblelists

The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.  The duration of the eligible list resulting from this examination process will be one (1) year, and may be extended with the approval of the Human Resources Director.


Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=13693.  Search that document by title or job code to see which departments use the classification.



Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.  Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment.  Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes.  Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Conviction History

As part of the selection process an image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) history will disqualify you as a candidate based on the specific requirements of the position to which you are applying. If selected for fingerprinting, the hiring department will contact you to schedule an appointment.

Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Position Based Testing:



Reasonable Accommodation Request:



Veteran’s Preference:



Seniority Credit in Promotional Exams:



General Information concerning City and County of San Francisco Employment Policies and Procedures:



Terms of the Announcement:

http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions  Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.


The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.


Copies of Application Documents:



Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States



Micki Callahan, Human Resources Director

Department of Human Resources

Announcement No.: PBT-3370-062016

Issued:  Tuesday, October 22, 2013

GSA/KC (415) 554-4822



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, typically 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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