1054 IS Business Analyst-Principal

Recruitment #PBT-1054-060185



1054 IS Business Analyst-Principal

Agency CLETS Coordinator


This is a Position Based Test conducted in accordance with

 Civil Service Commission Rule 111A


Applications for this recruitment process will be accepted on a continuous basis and may close at anytime.  Interested candidates are encouraged to immediately apply. .



The 1054 IS Business Analyst, Principal (Agency CLETS Coordinator) is a leadership role responsible for the continued development and enforcement of policies and procedures that ensure regulatory compliance in the security of SFPD’s law enforcement and criminal history data.  The incumbent in this leadership role is responsible for the supervision of  support staff, in addition to being  the designated liaison to the California Department of Justice (DOJ) as the Agency CLETS  Coordinator (ACC)  on matters pertaining to  the use of the California Law Enforcement Telecommunications System(CLETS), the Federal Bureau of Investigation’s National Crime Information Center (NCIC), the National Law Enforcement Telecommunications System (NCLETS) and the CA DOJ criminal justice databases.  The Agency CLETS Coordinator should be familiar with all aspects of the CLETS, the NCIC, the NLETS and the CA DOJ criminal justice databases.



1. Leadership: Providing leadership and team building skills to create a force dedicated to protecting highly confidential law enforcement data and information systems.

2.  Security: Enforce security policies and procedures for SFPD – ensuring CLETS terminals, equipment and messages are both physically and virtually secure from any and all unauthorized access; ensure all SFPD systems that interface with CLETS are also secure; keep current the documentation on all users, agencies and contracts; travels as needed and locally, to other agencies and to SFPD locations to inspect terminal environments to ensure that they meet CLETS specifications and standards.

3. Compliance: Enforce regulatory compliance with internal and external contracted agencies that access criminal history data through the SFPD and to ensure the security and protection of the department; create policies and procedures to ensure SFPD’s compliance with all regulatory agencies.

4. Coordinate and /or respond promptly and proactively to local, state and federal law enforcement agencies.

5. Report to the DOJ misuse investigations conducted by the department or message switching computer (MSC) on a yearly basis, to include type of misuse and outcome.

6. Represent SFPD to the DOJ and FBI on matters regarding criminal justice databases and information systems.

7.  Work cooperatively with other agencies and negotiate on behalf of the SFPD.

8.  Understand the architecture, standards and security environment of law enforcement data.

9.  Ensure Management Control or interagency agreements are on file, current and in compliance.

10. Manage the San Francisco County Agency CLETS Switch for the entire county.   Provide access to 40+ other agencies for access to CLETS data.  Manage the compliance of those other agencies with security standards, agreements and policies required by the DOJ.

 11. Develop, update and enforce MOUs, SLAs and contracts with the contracted agencies.

12. Ensure compliance with mandated state and federal auditing requirements.

13. Provide detailed written audit responses on behalf of the Chief of Police to audits performed by the DOJ.

14. Order and distribute publications; distributes policy or database changes information to support staff.

15. Provides training and ongoing coaching to support staff regarding compliance documentation, terminal formats etc.; coordinate necessary CLET/NCIC related training and maintains those training records.

16. Supervises, organizes, assigns and reviews the work of support staff /technicians in the execution of their duties.

17.Business Analysis: Analyze and evaluate existing systems for secure and efficient operations and recommend modifications; prepare feasibility studies; monitor technical design in relation to system changes; gather requirements and general information regarding users business needs relating to new developments or enhancements; identify opportunities for improving departmental processes through automation; prepare proposals to develop new systems or enhancements to existing systems, conduct feasibility studies; determine allocation of resources and schedules; prepare feasibility studies; determine operating characteristics and business needs; monitor and report progress of work; assure proper planning, engineering, documentation, installation and testing of systems to meet regulatory compliance as well as end user requirements; coordinate systems maintenance activities; develop system architecture diagrams as required documenting systems and security for CLETS data.

18. Stays current with relevant technologies and acquires new knowledge and skill sets through both self-study, on-the-job training and formal training

19. Answers technical questions that may come from law enforcement users, project managers, and other developers

20. Perform related duties and responsibilities as assigned






Minimum Qualifications


Possession of a baccalaureate degree from an accredited college or university, with major coursework in management information systems, computer science, information technology, law enforcement,  business administration or a closely related field ;AND


Any combination of training and experience that could likely provide the required knowledge and abilities may be qualifying. A typical way to obtain this would be:


Five (5) or more years experience, with at least two (2) years at the senior level, in the information systems field, including programming and system analysis or directly related experience which demonstrates the knowledge and ability to supervise other IS Analysts, or communicate expert knowledge of current and emerging techniques to a project team, or which demonstrates the highest technical expertise.

Substitution: Applicants may substitute the required education with additional qualifying experience on a year to year basis. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.


In addition to the Minimum Qualifications listed above, this position has additional requirements.  In order to qualify for this position, applicants must meet the following Special Conditions: 


·         Three (3) years verifiable and recent experience working closely with clients to identify requirements and develop solutions to meet business needs in the criminal justice arena; AND

·         Two (2) years verifiable and recent experience in information systems business process design.


Desirable Qualifications

·         Excellent written communication skills 

·         Strong customer service orientation

·         Excellent analytical and problem solving skills

·         Knowledge of Law Enforcement telecommunications systems 

·         The ability to understand business needs

·         One to five years of law enforcement background and experience is a plus. 

·         Knowledge of CLETS, Department of Justice policies and procedures is also a plus 

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.


Special Requirements: Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer systems equipment. May require bending, stooping and/or crawling in order to install or repair computer systems hardware.


How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement 1054 IS Business Analyst-Principal, Agency CLETS Coordinator (PBT- 1054- 060185) 
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ada Dupree, by telephone at (415) 558-2463 or by email at Ada.dupree@sfgov.org

Selection Procedures

Training, Experience and Supplemental Questionnaire:  (Weight: 100%)

The information provided by candidates on the job application, requested verification, if required, and the Supplemental Questionnaire will be evaluated in relations to the knowledge, skills and abilities required for this 1054  Agency CLETS Coordinator.


Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

The certification rule for the eligible list resulting from this examination will be Rule of Three Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List:


The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see
http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=13693. Search that document by title or job code to see which departments use the classification.


Prior to employment with the San Francisco Police Department, a thorough background investigation will be conducted to determine the candidate’s suitability for employment. The investigation may include, but not be limited to: criminal history records, driving records, drug/alcohol screening, and other related employment and personal history records.  Reasons for rejection may include use of controlled substances and alcohol, felony conviction, repeated or serious violations of the law, inability to work with co-workers, inability to accept supervision, inability to follow rules and regulations or other relevant factors. Candidates may be required to undergo drug/alcohol screening, and must clear Department of Justice and Federal Bureau of Investigation fingerprinting. Criminal records will be carefully reviewed; candidates who do not report their complete criminal records on their applications will be disqualified. Applicants will be fingerprinted.

Applicants may be required to submit verification of qualifying education and experience at any point in the application, examination and/or departmental selection process.  Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


Reasonable Accommodation Request: Applicants with disabilities requiring reasonable accommodation for this process must contact Penny Si by phone at (415) 553-1343 or if hearing impaired, (415) 558-2407 (TTY), or by e-mail to penny.si@sfgov.org as soon as possible

Position Based Testing:

Veteran’s Preference:

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at
http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:

Exam Type:   CPE

Micki  Callahan, Human Resources Director
Department of Human Resources

Issued:  April 19, 2013
Recruitment ID Number: 060185

POL/AD / (415)558-2463

 Women, Minorities, and Persons with Disabilities are encouraged to apply

An Equal Opportunity Employer

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, typically 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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