1043 IS Engineer-Senior

Recruitment #PBT-1043-060404



(Amended MQ's & Reissued 06/10/13)

This is a Position Based Test conducted in accordance with Civil Service Commission Rule 111A. 

Applications for this recruitment process will be accepted on a continuous basis and may close at anytime.  Interested candidates are encouraged to immediately apply. 

Work Location: 850 Bryant Street, 4th Floor, may require travel to departmental locations.

Work Hours: Monday – Friday 8:00AM – 5:00PM

Work Shift can
be finalized upon hire, and may change to meet departmental staffing needs.  Candidates must be willing to work a 40-hour week as determined by the department and twenty-four hour on-call support and occasional overtime work is required. 

Department Overview: 

The San Francisco Police Department is committed to excellence in law enforcement and is dedicated to the people, traditions and diversity of our City. In order to protect life and property, prevent crime and reduce the fear of crime, the department provides service with understanding, response with compassion, performance with integrity and law enforcement with vision.

Summary of Job Description:

The IS Engineer-Senior reports to the Director of Architecture and Operations and is responsible for facilitating the evolving Police IT network by performing high level network engineering, capable of designing, implementing and maintaining our information systems and network as a part of the SFPD Technology Division team.


Essential duties for this job include but are not limited to

1.         Determine requirements for the development or enhancement of large complex systems or networks that serve as a data processing backbone for the City and County of San Francisco's information technologies infrastructures.  May research and conduct feasibility studies on new technologies.

2.         Design, plan, integrate, test, implement, document and enhance the physical and logical components of large complex systems and/or networks.  This may involve the analysis and evaluation of systems software, hardware, routing, switching and communications strategies.

3.         Perform complex systems integration for interoperability over dissimilar platforms and technologies.  This may involve the integration of various protocols, systems software, hardware and communications platforms.

4.         Determine the proper installation parameters for software and hardware for smooth integration and efficiency in relation to the enterprise system and network.

5.         Install, support and maintain new server hardware and software infrastructure.

6.         Analyze, detect, identify and correct complex systems software or hardware deficiencies.

7.         Provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.

8.         Act as the liaison between vendors, technical support hot-lines and departments to resolve complex systems or network problems.  Coordinate and implement corrective measures; this may involve site visits, telephone assistance, remote systems or network management, and participation in technical committees.

9.         Facilitate the demonstration and training of staff in the use of new hardware or software products.

10.       Plan, implement, maintain and coordinate upgrades/updates/fixes for core operating systems and their related components, without negative impact to the overall availability and reliability of the enterprise systems/networks.

11.       Document procedures and troubleshooting techniques related to systems/networks software and hardware; develop and review documentation prior to general distribution.

12.       Plan, develop and implement backup and recovery procedures for large systems and networks.

13.       Ensure that management procedures do not negatively impact users or system performance; communicate with managers regarding system performance and operational issues.  Suggest improvements to management.

14.       Monitor daily systems performance and execute corrective measures.

15.       Perform related duties and responsibilities, as assigned.



Education:  A bachelor's degree, preferably in computer science, management information systems, data processing, electrical engineering, or a closely related field. AND


Experience: Three (3) years of Journey Level IS Engineer or related professional Information Systems experience that demonstrates the knowledge and ability to perform the essential duties to include:


· Three (3) Years of Network Firewall, Switching and Routing Experience

· One (1) Year of Installing/Maintaining Server Hardware/Software Experience

· One (1) Year of Technical Support Experience


Special Requirements:

Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer systems equipment.  May require bending, stooping and/or crawling in order to install or repair computer systems hardware.  May require hand/eye coordination and manual dexterity taking apart casings, installing parts and reconnecting computer systems hardware.  May involve extensive VDT exposure.


Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Experience supporting both Linux and Windows servers
  • Experience with routing protocols (RIP, EIGRP, BGP and OSPF)


Applicants may substitute the required education with additional qualifying experience on a year to year basis.  One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.  


Applications for the City and County of San Francisco jobs are being accepted through an online process. 

Once at the website:

Visit www.jobaps.com/sf to begin the application process by registering an account.

  • Click and select the 1023 System Administrator (PBT-1043-060404)
  • Click on “Apply” and read and acknowledge the information
  • Click on “I am a New User” Follow instructions given on the screen  

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact Nancy Sessa, Senior Personnel Analyst, at (415) 553-1340. Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.


Selection Process: 


Application Screening: (Qualifying)

Training, Experience and Supplemental Questionnaire:  (Weight: 100%)

The information provided by candidates on the job application, requested verification, if required, and the Supplemental Questionnaire will be evaluated in relations to the knowledge, skills and abilities required for this 1043 IS Engineer Senior position.


The department may utilize additional selection procedures to make a final hiring decision such as the submission of code samples and the ability to discuss submitted samples during an oral interview.


Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Note:  Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. Only the most qualified candidates will be invited to an interview.  Admittance to previous examination administration is not a guarantee of admittance to the current process.

Background Investigation: (Qualifying)
Prior to employment with the San Francisco Police Department, a thorough background investigation will be conducted to determine the candidate’s suitability for employment. The investigation may include, but not be limited to: criminal history records, driving records, drug/alcohol screening, and other related employment and personal history records.  Reasons for rejection may include use of controlled substances and alcohol, felony conviction, repeated or serious violations of the law, inability to work with co-workers, inability to accept supervision, inability to follow rules and regulations or other relevant factors. Candidates may be required to undergo drug/alcohol screening, and must clear Department of Justice and Federal Bureau of Investigation fingerprinting. Criminal records will be carefully reviewed; candidates who do not report their complete criminal records on their applications will be disqualified. Applicants will be fingerprinted. 

Certification Rule
The certification rule for the ranked eligible list resulting from this examination will be Rule of Three (3) Scores. The hiring department may administer additional position-specific selection procedures to make final hiring decisions.

VERIFICATION OF EXPERIENCE: Applicants may be required to submit verification of qualifying education and experience, at any point in the application, examination or departmental selection processes. Verification of work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of service, and signature of the employer.

Failure to provide the required verification when requested may result in rejection of application and/or removal from eligibility for referral and appointment in this class.  Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. At any point in the selection process, the City & County of San Francisco reserves the right to eliminate from consideration any applicant who does not meet the minimum qualifications.  

PLEASE NOTE:  Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification from this and future job opportunities with the City and County of San Francisco.

San Francisco City and County employees do not need to submit verification of their City employment, but must submit verification of outside experience. San Francisco City and County employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1.

Eligible List: 

The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.  The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.


Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=13693.  Search that document by title or job code to see which departments use the classification.


Reasonable Accommodation Request:

Applicants with disabilities requiring reasonable accommodation for this process must contact the ADA Coordinator, Penny Si by phone at (415) 553-1343 or if hearing impaired, (415) 558-2404 (TTY), or in writing at San Francisco Police Department, Staff Services Division – Room #570, Attn: Penny Si, ADA Coordinator (1043 IS Engineer Senior), 850 Bryant Street, San Francisco, CA 94103 as soon as possible. Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfgov.org/site/sfdhr_page.asp?id=46205#applicants_with_disabilities 


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment.  Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes.  Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at
http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Position Based Testing:

Seniority Credit in Promotional Exams:


Veteran’s Preference:


Driver’s License requirement: Most positions require a valid California’s driver’s license.


Minorities, women and persons with disabilities are encouraged to apply.
The City is an equal opportunity employer.



Exam Type: Combined Promotive and Entrance (CPE)

Micki Callahan, Human Resources Director
Department of Human Resources
Issued:  June 04, 2013

Recruitment ID # PBT-1043-060404
POL/BH/NS (415) 553-1340


Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, typically 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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