0932 Deputy Director - Human Resources Services, PUC

Manager IV

Recruitment #PBT-0932-062150



This is a Position-Based Test administered in accordance with Civil Service Rule 111A. The current position is located at San Francisco Public Utilities Commission.  The eligible list resulting from this examination may be used for future positions in this class in other City departments.

Our mission is to provide customers with high quality, efficient and reliable water, power, and sewer services in a manner that is inclusive of environmental and community interests, and that sustains the resources entrusted to our care.
We are comprised of three essential 24/7 service utilities: Water, Wastewater and Power.
We provide retail drinking water and wastewater services to San Francisco, wholesale water to three Bay Area counties, and green hydroelectric and solar power to San Francisco's municipal departments.  Headquartered in San Francisco, we employ approximately 2,300 employees working in seven counties with a combined annual operating budget of over $700 million.

The Deputy Director, Human Resource Services (HRS) manages HR operational programs in assigned divisions which may include Labor Relations, EEO, ADA, Selection, Operations and/or Payroll. Responsibilities include direct oversight of operational units; development and implementation of policies and procedures in compliance with relevant CCSF and PUC policies, federal, state and local legislation; selection, training, supervision and evaluation of the performance of subordinate unit managers; design and implementation of enhancements and modifications to HR systems and processes; and oversight of department-wide compliance activities, including personnel records maintenance, conflict of interest reporting and other HR-related programs and initiatives.

Essential functions may include:
• Plans and administers human resources programs in assigned divisions which may include Labor Relations, EEO, ADA, Selection, Operations and/or Payroll for the SFPUC; manages, through subordinate unit managers, professional, technical and clerical staff engaged in a variety of recruitment, selection, and related employment activities, including job evaluation, classification, competency modeling, recruitment, examinations, hiring, staffing and employee separations
• Plans and implements labor relations and EEO/ADA programs in compliance with federal, state, and local legislation, as well as negotiated labor contracts provisions
• Develops and implements policies and procedures in compliance with labor contracts, state and federal legislation, charter and Civil Service Rules
• Selects, trains, and supervises unit managers and support staff; monitors performance to ensure achievement of goals; ensures compliance with departmental priorities and staff performance standards; resolves issues and problems effectively; modifies assignments to meet emergent needs
• Identifies and develops enhancements and modifications to existing systems, processes and procedures to streamline hiring, auditing and tracking processes; designs enhancements to provide timely status reports and other information to operating departments to improve the transparency of HR processes particularly with regard to selection and hiring
• Collaborates with the Chief Learning Officer on the Staff Development Initiative to ensure that competency management system is aligned with examination and performance management programs, thereby enhancing succession planning and career development
• Oversees the development and implementation of valid and reliable selection processes, including the implementation of web-based recruitment and applicant tracking systems, and the utilization of competency-based assessment tools for all hiring processes; facilitate coordination with CCSF Department of Human Resources to expedite appointments in compliance with merit system provisions of the City Charter
• Plans and implements classification studies, develops survey instruments and job evaluation factors to ensure internal and external equity and facilitate recruitment and retention of staff
• Develops and implements HR policies and procedures in compliance with professional standards, federal, state, and local legislation, including City Charter, policies and administrative regulations of the San Francisco Public Utilities Commission, and Civil Service Commission
• Oversees mandated compliance activities for the entire workforce, including personnel records maintenance activities and employee identification badges
• Designs and implements workshops and training activities for integral HR staff, departmental personnel liaisons, managers, supervisors and other interested individuals and groups regarding HR policies, procedures, application and systems
• Provides advice and recommends solutions to managers regarding organizational problems and issues
• Evaluates programs and activities in meeting operating departments; designs program modifications to increase program effectiveness and client satisfaction; analyses and recommends division budget adjustments to support personnel, equipment and supplies needs

COMPENSATION AND BENEFITS: The normal annual salary range is $ $109,122 to $139,282.  Appointment above the maximum of the normal range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range.  In addition to competitive salaries, the City offers flexible benefit plans with pre-tax elections which include: medical and dental insurance, Retirement Plan; 457 Deferred Compensation Plan; Social Security; Long-term Disability Plan; Life Insurance; paid Management Training program; 11 paid holidays per year; 5 floating holidays per year; 10 to 20 vacation days per year, depending on years of service; and may earn up to 100 hours paid administrative leave per year.

Minimum Qualifications

1. Baccalaureate Degree in Psychology, Public Administration, Business Administration or a related field; AND,
2. Six (6) years of verifiable experience in Human Resources, of which four (4) must have been as a Human Resources Manager with a specific focus in two or more of the following areas: Examinations, Payroll, Labor Relations, EEO/ADA, Operations.

Substitution: Additional qualifying professional level Human Resources experience can be substituted for up to two (2) years of the required education.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Desirable Qualifications:
• Possession of a post-graduate degree in Industrial/Organizational Psychology, Public Administration, or Law, with an emphasis on Labor Law
• Demonstrated experience in applying principles and practices of organization, administration, fiscal and personnel management
• Extensive practical knowledge of applicable local, state and federal laws and regulations which include San Francisco City Charter, Administrative codes, Civil Service Rules, Annual Salary Ordinance and Collective Bargaining Agreements affecting department operations.
• Experience developing policies and procedures for a complex human resources division in a large organization
• Demonstrated experience managing multiple and complex projects and meeting tight deadlines
• Demonstrated and successful experience formulating and implementing effective solutions to complex issues and problems, including oversight of complex HR investigations, audits, and analyses
• Excellent oral and written communication skills

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

How To Apply

Applications will be available beginning on Monday, October 7, 2013.  This recruitment process will be open at least through Friday, November 1, 2013.  Applications for City and County of San Francisco jobs are being accepted through an online process.  Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
* Select 0932 Manager IV – (PBT-0932-062150)
* Select “Apply” and read and acknowledge the information
* Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
* Follow instructions on the screen
Computer kiosks are located in the lobby of the Department of Human Resources, 1 South Van Ness, 4th Floor, San Francisco, or the Airport Commission Human Resources at 710 N. McDonnell Rd., 3rd Floor, San Francisco, CA  94128 for use by the public to apply for City jobs.  The hours of operation are from 8:00 a.m. to 5:00 p.m., Monday through Friday.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.
If you have any questions regarding this recruitment or application process, please contact Linda Marini at 415-554-1632 or via e-mail at lmarini@sfwater.org.

All applicants may be required to submit verification of qualifying education and experience at any point in the application, examination and/or departmental selection process.  A copy of a diploma, transcripts and/or license/certification, when requested, must be submitted to verify the education/license/certification requirement.  Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative.  Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above.  Copies of income tax papers or other documents listing occupation and total earnings must be submitted.  Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules.  Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis.  Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.
Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification from this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Management Test Battery: (Weight: 50%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.
Scores attained on the Management Test Battery will be valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.
Training and Experience Evaluation: (Weight: 50%)
Candidates will be prompted to complete a Supplemental Questionnaire that must be submitted during the online application process. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities in job related areas which may include but are not  limited to:  human resource management within a collective bargaining, public sector, merit system environment; knowledge of legal and professional standards applied to employee selection and assessment activities, test development and validation strategies and job evaluation methodologies; knowledge of federal and state employment laws and regulationsnt; knowledge of public sector labor relations and EEO programs; and ability to plan and direct major human resource programs; manage multiple projects and programs with competing priorities and limited resources; develop and implement strategic plans; analyze organizational problems and implement effective solutions; train and motivate staff to meet organizational goals and exceed performance standards; utilize human resource management information systems; prepare clear written reports.   All relevant experience, education and/or training must be on the application in order to be reviewed in the rating process.

Candidates’ scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.
Candidates will be placed on the eligible list in rank order according to their final score.

The department may utilize additional selection procedures to make a final hiring decision.
Certification Rule: The certification rule for the ranked eligible list resulting from this examination will be Rule of Ten Scores. The hiring department may administer additional position-specific selection procedures to make final hiring decisions.
Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=13693. Search that document by title or job code to see which departments use the classification.
Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Conviction History

As part of the selection process an image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) history will disqualify you as a candidate based on the specific requirements of the position to which you are applying. If selected for fingerprinting, the hiring department will contact you to schedule an appointment.

Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

Information regarding requests for Veterans Preference can be found at:

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: October 7, 2013
Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID #: 062150
PUC/ LM/ ABV (415) 554-1623
MCCP File Number #40-011



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, typically 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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