The following supplemental questionnaire is the examination for this recruitment and will be used to determine your examination score. Note: The supplemental questionnaireand the application are administered as two separate documents. The supplemental questionnaire is the only item used to determine your examination score which will, in turn, determine your ranking and placement on the eligible list.
By continuing in this examination process, you are certifying that all information provided in the supplemental questionnaire is true to the best of your knowledge.
I have read and understood the above information.
1.
Describe your experience in the areas listed below. Please note that indicating no experience in one (or more) of the areas listed below will not automatically disqualify you from participating in this examination process.
Interviewing clients;
Determining eligibility;
Monitoring cases / following up;
Explaining client services program rules and regulations; and
Interpreting regulations, policies and/or court orders to staff, clients and the general public.
2.
Describe your experience implementing a new policy or procedure. In your response, please provide a summary of the issue, describe the specific steps you took, and identify the factors you considered to implement the new policy or procedure.
3.
Describe your experience processing a particularly complex eligibility determination. In your response, please include a summary of the issue (without providing specific client information), any stakeholders involved, resources you considered, the steps you took to determine eligibility, and the final outcome.
4.
Describe your experience with automated eligibility applications such as CalWIN, C-IV, LEADER, CALHEERS, and/or MEDS. In your response, include the following information:
Specific application(s) with which you have experience;
Description of the tasks you perform in each application;
Your level of proficiency in each application; and
Any experience you may have troubleshooting or training others in the use of automated eligibility applications.
5.
Describe your experience working with various human behaviors resulting from cultural, financial, and other forms of socio-economic diversity found in client populations.
6.
Describe your experience maintaining appropriate and accurate case records and files related to Health and Human Services programs.
Thank you for completing the examination portion of the application process. We encourage applicants to review their answers for accuracy prior to submitting.
Please click Save & Continue to move forward to the next tab in the application process. Be sure to select the "Submit" button once the application has been completed. You will receive an email confirmation that the application has been submitted.
