Supplemental Questionnaire

	Placer County Human Resources Department
	Information Technology Analyst - II
	#2017-15716-01
	Supplemental Questionnaire


Last Name	First Name

SUPPLEMENTAL QUESTIONNAIRE

Information Technology Analyst - II

Telecommunications

This is the examination for the Information Technology Analyst II (Network Infrastructure / Telecommunications) recruitment. By continuing in this process, you are certifying that all information provided in the supplemental questionnaire is true to the best of your knowledge.

I certify that all the statements made in this supplemental questionnaire are true, complete, and correct to the best of my knowledge and are made in good faith. I understand that any misrepresentation and/or falsification of my answers may result in my ineligibility to continue in this recruitment.

SECTION I - BEST QUALIFIED SCREENING (PASS / FAIL)

An application appraisal screening MAY be conducted to select a reasonable number of the best-qualified applicants who will proceed to the next phase of the recruitment process. The screening will be based on your responses to the items in this section.

Do you have professional-level experience designing and maintaining data networking infrastructure utilizing any or all of the programs listed below?

LAN wired and wireless topologies including design, administration and support
WAN infrastructure design, administration and support utilizing routing protocols including Interior Gateway Protocols (IGP), Border Gateway Protocol (BGP) and Multiprotocol Label Switching (MPLS)
Transmission systems
Network analysis
Network monitoring and reporting tools

Yes No

If yes, please describe your experience in each area (design, and/or administration), including specific duties and responsibilities. Also include equipment manufacturers, topology/environment, protocols, and administrative techniques/tools utilized.

Do you have professional-level experience designing and maintaining telephony infrastructure utilizing any or all of the systems/programs listed below?

PBX and/or VoIP telephony environments
Unified Communications systems
(UC) Unified Communications systems
(IVR) Interactive Voice Response systems
(ACD) Automatic Call Distribution systems
Voice mail systems
Call accounting systems
Telephony administration tools

Yes No

Do you have professional-level experience designing and maintaining hosted (Cloud) networking infrastructure?

Yes No

If yes, please describe the environment and the reasons for selecting this technology, include transport types utilized, applications supported, and challenges encountered (if any).

SECTION II - EXAMINATION QUESTIONS (SCORED)

Based on your responses to this section of the supplemental questionnaire, your job-related experience and/or training will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. Please note that indicating you have no training and/or experience in a specific area will not automatically disqualify you from participating in this recruitment.

For items 1 through 17, select the response that corresponds with your level of training and/or experience.

Performing LAN network administration including troubleshooting/resolving connectivity issues.

I have no or very limited experience performing this task.

I have some training in this area, but no or very little experience performing this task.

I have some experience performing this task, but would need additional training.

I have performed this task independently under normal supervision.

I have extensive experience performing this task.

I have extensive experience performing this task and have trained and/or supervised others in the performance of this task.

Performing WAN connectivity/circuit troubleshooting.

I have no or very limited experience performing this task.

I have some training in this area, but no or very little experience performing this task.

I have some experience performing this task, but would need additional training.

I have performed this task independently under normal supervision.

I have extensive experience performing this task.

I have extensive experience performing this task and have trained and/or supervised others in the performance of this task.

Monitoring network infrastructure utilizing automated tools.

I have no or very limited experience performing this task.

I have some training in this area, but no or very little experience performing this task.

I have some experience performing this task, but would need additional training.

I have performed this task independently under normal supervision.

I have extensive experience performing this task.

I have extensive experience performing this task and have trained and/or supervised others in the performance of this task.

Determining customer requirements and performing business costs analysis.

I have no or very limited experience performing this task.

I have some training in this area, but no or very little experience performing this task.

I have some experience performing this task, but would need additional training.

I have performed this task independently under normal supervision.

I have extensive experience performing this task.

I have extensive experience performing this task and have trained and/or supervised others in the performance of this task.

Troubleshooting, analyzing and resolving telephony systems in a VoIP environment.

I have no or very limited experience performing this task.

I have some training in this area, but no or very little experience performing this task.

I have some experience performing this task, but would need additional training.

I have performed this task independently under normal supervision.

I have extensive experience performing this task.

I have extensive experience performing this task and have trained and/or supervised others in the performance of this task.

Performing VoIP systems administration.

I have no or very limited experience performing this task.

I have some training in this area, but no or very little experience performing this task.

I have some experience performing this task, but would need additional training.

I have performed this task independently under normal supervision.

I have extensive experience performing this task.

I have extensive experience performing this task and have trained and/or supervised others in the performance of this task.

Installing, maintaining and/or administering call center technologies.

I have no or very limited experience performing this task.

I have some training in this area, but no or very little experience performing this task.

I have some experience performing this task, but would need additional training.

I have performed this task independently under normal supervision.

I have extensive experience performing this task.

I have extensive experience performing this task and have trained and/or supervised others in the performance of this task.

Installing, updating, maintaining and/or administering voice mail systems.

I have no or very limited experience performing this task.

I have some training in this area, but no or very little experience performing this task.

I have some experience performing this task, but would need additional training.

I have performed this task independently under normal supervision.

I have extensive experience performing this task.

I have extensive experience performing this task and have trained and/or supervised others in the performance of this task.

Installing, maintaining and/or administering Spanning Tree protocol, including MSTP.

I have no or very limited experience performing this task.

I have some training in this area, but no or very little experience performing this task.

I have some experience performing this task, but would need additional training.

I have performed this task independently under normal supervision.

I have extensive experience performing this task.

I have extensive experience performing this task and have trained and/or supervised others in the performance of this task.

10.

Installing, maintaining and/or administering NEC telephony systems.

I have no or very limited experience performing this task.

I have some training in this area, but no or very little experience performing this task.

I have some experience performing this task, but would need additional training.

I have performed this task independently under normal supervision.

I have extensive experience performing this task.

I have extensive experience performing this task and have trained and/or supervised others in the performance of this task.

11.

Installing, maintaining and/or administering centralized WLANs/Wi-Fi system over multiple locations.

I have no or very limited experience performing this task.

I have some training in this area, but no or very little experience performing this task.

I have some experience performing this task, but would need additional training.

I have performed this task independently under normal supervision.

I have extensive experience performing this task.

I have extensive experience performing this task and have trained and/or supervised others in the performance of this task.

12.

Developing and maintaining standards, procedures and methodologies for Enterprise Network and VoIP systems.

I have no or very limited experience performing this task.

I have some training in this area, but no or very little experience performing this task.

I have some experience performing this task, but would need additional training.

I have performed this task independently under normal supervision.

I have extensive experience performing this task.

I have extensive experience performing this task and have trained and/or supervised others in the performance of this task.

13.

Network capacity planning and utilization.

I have no or very limited experience performing this task.

I have some training in this area, but no or very little experience performing this task.

I have some experience performing this task, but would need additional training.

I have performed this task independently under normal supervision.

I have extensive experience performing this task.

I have extensive experience performing this task and have trained and/or supervised others in the performance of this task.

14.

Installing, maintaining, and administering Unified Messaging and Unified Communication Systems.

I have no or very limited experience performing this task.

I have some training in this area, but no or very little experience performing this task.

I have some experience performing this task, but would need additional training.

I have performed this task independently under normal supervision.

I have extensive experience performing this task.

I have extensive experience performing this task and have trained and/or supervised others in the performance of this task.

15.

Installing, maintaining and administering IP Video technologies.

I have no or very limited experience performing this task.

I have some training in this area, but no or very little experience performing this task.

I have some experience performing this task, but would need additional training.

I have performed this task independently under normal supervision.

I have extensive experience performing this task.

I have extensive experience performing this task and have trained and/or supervised others in the performance of this task.

16.

Training, leading and/or providing technical guidance to professional or technical staff.

I have no or very limited experience performing this task.

I have some training in this area, but no or very little experience performing this task.

I have some experience performing this task, but would need additional training.

I have performed this task independently under normal supervision.

I have extensive experience performing this task.

I have extensive experience performing this task and have trained and/or supervised others in the performance of this task.

17.

Providing professional customer support for system-related software and/or hardware issues, needs, or requirements.

I have no or very limited experience performing this task.

I have some training in this area, but no or very little experience performing this task.

I have some experience performing this task, but would need additional training.

I have performed this task independently under normal supervision.

I have extensive experience performing this task.

I have extensive experience performing this task and have trained and/or supervised others in the performance of this task.

Thank you for completing the examination portion of the application process. We encourage applicants to review their responses for accuracy prior to submitting.

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