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Client Services Assistant - I

Recruitment #2017-16804-01

Salary:$19.64 - $23.87/hour; $3,403.47 - $4,137.00/month
Department:Health and Human Services
Job Type: Open
Date Opened:6/16/2017 1:45:00 PM
Filing Deadline:7/6/2017 5:00:00 PM
Employment Type: Permanent/Full Time (40 hrs/week)
Temporary/Extra Help
Work Location: Tahoe Area (Carnelian Bay, Kings Beach, Tahoe City, Tahoe Vista, Truckee)
Auburn Area (Applegate, Auburn, Colfax, Foresthill, Meadow Vista, Penryn)
South Placer (Granite Bay, Loomis, Lincoln, Rocklin, Roseville)
HR Analyst: Natalie Wilhite

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INTRODUCTION

This is a limited recruitment and will close after the first300applications aresubmitted ORafter the posted filing deadline, whicheveroccurs first.

POSITION INFORMATION

Placer County Health and Human Services is recruiting for extra-help and permanent Client Services Assistant I positions in bothchildren and adult programs. While this is an entry-level position, applicants are encouraged to include any relevant direct client training and/or experience when responding to the supplemental questionnaire. Applicantswill berequiredtoindicate theirassignment preferences on the supplemental questionnaire, which may be used by the hiring authorityin selecting candidates for interviews andassignment placement. Current positions are inthe following service areas:

* Welcome Center
* Court Supervised Visitation
* Public Guardian/Public Administrator
* In-Home Support Services (IHSS)
* Case Aide Services
* Whole Person Care


The eligible list created by this recruitment may be used to fill future vacancies within the department for both temporary/extra-help and permanent positions.

This recruitment will be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements.

Temporary/Extra Help assignments are limited to 999 hours (or 960 hours for CalPERS retired annuitants) in a fiscal year and are not eligible for benefits.

Extra Help appointments made from this eligible list may transition to permanent status, should vacancies arise.

DEFINITION

To assist in providing designated health and human services to an assigned client base; to provide instruction and support to clients in learning and applying daily living skills; to provide care and supervision to clients, including children; and to carry out client treatment plans as prepared by professional staff members; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s).

DISTINGUISHING CHARACTERISTICS

This is the entry level class in the Client Services Assistant series. This class is distinguished from the Client Services AssistantII by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Employees work under immediate supervision while learning job tasks.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate supervision from professional staff members as assigned.

EXAMPLES OF ESSENTIAL DUTIES

Duties may include, but are not limited to, the following:
  • Provide care and supervision of assigned client population, which may include infants, children, adolescents, or adults, in all aspects of daily living activities; assist clients in performing and learning such living skills as grooming, hygiene, meal planning and preparation, budgeting, routine household maintenance, and various work/study projects; instruct clients in appropriate use of prescribed medications, dispensing and controlling medications as necessary; observe clients taking medications.
  • Assist clients in learning and displaying appropriate behavior in classroom, recreational, work and social settings; observe potential crisis situations and report or intervene according to prescribed procedures; practice behavior management techniques.
  • Observe clients at all times; document activities, behavior, incidents and respond/refer to each appropriately; counsel clients and provide role model behavior; communicate with professional staff, other staff members, and representatives from involved agencies regarding clients' needs, behaviors, and treatments as necessary and appropriate.
  • Carry out and participate in the interdisciplinary treatment plans developed for clients; participate in plan development; communicate with case management staff, families and other agencies/interested parties to coordinate treatment plan and activities; assist clients in transitioning to higher levels of self-awareness and responsibility.
  • Assist clients in identifying and utilizing available community resources; arrange for emergency hospitalization of clients; schedule appointments for clients; provide transportation for clients to appointments, shopping, school, work and recreational activities; supervise visits to children.
  • Perform general maintenance and housekeeping as appropriate to include mopping, vacuuming, cleaning bathrooms, washing/drying clothes, and meal preparation and serving; shop for food, pick up medications, report hazards and facility damage; sort and store supplies and maintain records including petty cash.
  • Enter information in daily behavior/activity logs; review and read log entries prior to assuming shift duties; update files; respond to inquiries from clients' families and the general public.
  • Build and maintain positive working relationships with co-workers, other County employees and the public utilizing principles of effective customer service.
  • Perform related duties as required.

MINIMUM QUALIFICATIONS

Experience and Training
It is the applicant's responsibility to identify in their application materials how they meet the Minimum Qualifications listed below.

Experience: One year of group counseling experience is desired.

Training: Equivalent to the completion of the twelfth grade.

License or Certificate:
May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.

May require:

  • Possession of, or ability to obtain within one year of employment, a Certificate of Training in Cardiopulmonary Resuscitation; valid certification must be maintained on a continuous basis.
  • Possession of, or ability to obtain within one year of employment, a Certificate of Training in First Aid; valid certification must be maintained on a continuous basis.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

  • Basic daily living needs, including hygiene, exercise, entertainment, food, clothing and shelter, of all age groups from infants to geriatrics.
  • Routine and basic health and safety practices.
  • Standard and accepted English spelling, punctuation and grammar.
  • Standard and accepted principles and practices of work safety.

Ability to:

  • Learn to work effectively with special needs clients including children, adolescents, and/or the mentally ill.
  • Understand and carry out a variety of both oral and written instructions.
  • On a continuous basis, know and understand all aspects of the job and observe safety rules; intermittently review work papers and log entries; identify and problem solve situations involving clients' needs and circumstances; identify safety hazards for assigned clients; locate equipment and supplies; interpret work orders; remember clients' names and verbal instructions; understand and explain Department's and assigned program's policies and procedures to clients, staff, families and the general public.
  • On an intermittent basis, sit at desk for long periods of time; stand, walk, bend, squat, kneel or twist while observing, restraining, bathing/dressing, and interacting with clients as well as in the performance of housekeeping tasks. See and hear with sufficient acuity to observe and be aware of clients at all times; perform simple grasping and fine manipulation; and lift very heavy weight.
  • Relate positively to clients and establish trust and rapport.
  • Work cooperatively as part of a team providing services and treatment to special need clients.
  • Work with various cultural and ethnic groups in a tactful and effective manner.
  • Respond to emergency situations in an effective, timely and calm manner.
  • Obtain relevant information through interviews and observations; work effectively with constant or sporadic interruptions.
  • Analyze situations in a timely and objective manner; determine and initiate the proper course of action within established guidelines and parameters.
  • Perform routine clerical tasks including mathematical calculations such as addition, subtraction, multiplication, and division.
  • Operate routine office and housekeeping equipment as well as designated recreational, play, and athletic equipment in a safe and effective manner.
  • Communicate effectively and tactfully in both oral and written forms.
  • Establish and maintain effective working relationships with those contacted in the performance of required duties.

SELECTION PROCEDURE

Written Examination (100%)

The written examination may include multiple choice, true/false, fill-in, matching, and/or essay type questions directly related to the required knowledge and abilities for this classification.

The written examination is tentatively scheduled for July 21, 2017 at the Roseville Veterans Memorial Hall, 110 Park Drive, Roseville, CA 95678.

All applicants who meet minimum qualifications will be required to respond to an online Conviction History Questionnaire, which will be sent as a link on their notification that minimum qualifications have been met. Failure to respond to this questionnaire within (3) three calendar days of the minimum qualification notification will result in disqualification from the examination.

CONDITION OF EMPLOYMENT

Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination, which may include a drug screening and possibly a psychological evaluation, sign a constitutional oath and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation and/or be bonded.

MODIFIED AGENCY SHOP

All new permanent employees, with the exception of sworn law enforcement and those in management and confidential groups, shall be required to join the employee organization or pay an 'Agency Fee' as a condition of employment.

EMPLOYEES OF OTHER PUBLIC AGENCIES

Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please visit our website at: http://www.jobaps.com/placer/sup/abfreenames.asp.

EQUAL OPPORTUNITY EMPLOYER

Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.

BENEFITS

The following information represents benefits currently available to permanent Placer County employees and may be subject to change. It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting theHuman ResourcesDepartment.

Click here to view benefits for General bargaining unit

SELECTION PLAN

Tentative Recruitment Timeline:

Minimum Qualifications Screening Complete:7/7/2017
Conviction History Questionnaire (CHQ) Emailed: 7/7/2017
CHQ Responses Due:7/10/2017 (CHQ email will confirm response due date.)
Written Examination Invitations Emailed: 7/11/2017
Written Examination:7/21/2017 (Tentative - Confirmed date, time, and location will be emailed following CHQ response deadline.)
Eligible List Established / Rank Notices Emailed: Week of 7/24/2017
Interviews: Applicants selected for hiring interviews will be contacted directly by the hiring divisions.

Click on a link below to apply for this position:


Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire.
scannable supplemental questionnaire
This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Contact us via conventional means. You may contact us by phone at 530-886-4607, or e-mail at jobs@placer.ca.gov, or come into the Placer County Human Resources Department to access the kiosk in the lobby.