Assistant Client Services Program Director

This recruitment will be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements.

This position is Unclassified and, as such, serves at the pleasure of the Appointing Authority. 

Under direction of the Client Services Program Director, assist the Director to plan, integrate, organize and direct the day-to-day operations of the division; recommend priorities for division resource allocations; serve as a lead member of the division’s management team and serve as acting Client Services Program Director in the absence of the Director.

The Assistant Client Services Program Director serves as an assistant division head performing administrative and management tasks for the director as assigned, supervises management personnel and serves as acting Client Services Program Director in the absence of the Director.

Receives administrative direction from the Client Services Program Director.  Exercises direct supervision over management, supervisory, professional, technical and clerical personnel.

Duties may include, but are not limited to, the following:

• Assist the Client Services Program Director in managing and directing a division of the Department of Health and Human Services; serve as the acting Client Services Program Director in Director’s absence and assume full responsibility of the division as needed.
• Assist in developing the division goals and objectives; assist in the development of policies and procedures.
• Plan, organize and direct activities and operations of the division; confer with the Client Services Program Director regarding policies and operating processes; review, evaluate and recommend changes in policies, programs and operations; mentor and coach subordinates to implement the direction of the Client Services Program Director; identify emerging issues, assess alternative strategies and action plans, and solve problems.
• Develop and implement work plans, performance measures, assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures.
• Prepare the division budget; assist in budget implementation; participate in the forecast of additional funds needed for staffing, equipment, materials and supplies; administer the approved budget.
• Recommend the appointment of personnel; provide or coordinate staff training; conduct performance evaluations; implement discipline procedures as requested; maintain discipline and high standards necessary for the efficient and professional operation of the division.
• Consult and cooperate with State departments, County Department managers, advisory boards and advocacy groups on all aspects of assigned division and community outreach; identify and assess community, constituent, policy and operational issues and problems; develop, evaluate and recommend alternative strategies and solutions; and assist in implementing strategies, operational plans and programs.
• Conduct and/or attend various public meetings to represent the interest of the division. Build and maintain positive working relationships with State Departments, County Departments and divisions, County managers, County employees, and the public using principles of good customer service.
• Represent the Department to outside agencies and organizations; participate in outside community and professional groups and committees; provide technical assistance as necessary.
• Research and prepare technical and administrative reports; prepare written correspondence.
• Perform a variety of special assignments.
• In the absence of the Client Services Program Director, assume responsibility of the division as needed.
• Perform related duties as assigned.

Experience:   Five years of increasing responsible experience in a public health and/or human service agency, including at least three years of administrative and management responsibility.  Experience in a Health and/or Human Services Agency is preferred.  

Training:  Equivalent to a Bachelor’s degree from an accredited college or university with major course work in business, public administration, public health, health science, sociology, psychology, counseling, behavioral sciences or a related field.

License or Certificate:  May need to possess a valid driver’s license as required by the position.  Proof of adequate vehicle insurance and medical clearance may also be required.

Knowledge of:

• Principles and practices of assigned division and related programs.
• Principles and practices of leadership, motivation, team building and conflict resolution.
• Pertinent local, State and Federal laws, rules and regulations to assigned division/program.
• Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
• Principles and practices of policy development and implementation.
• Principles and practices of organization, administration and personnel management.
• Principles and practices of budget preparation and administration.
• Principles of supervision, training and performance evaluation.
• Principles and practices of organizational analysis, performance measures and management.
• Principles and practices of business correspondence and report writing.

Ability to:

• Assist in planning, directing and monitoring an assigned division of a large and complex department with a wide variety of programs, services and funding sources.
• On a continuous basis, analyze budget and technical reports; interpret and evaluate staff reports; know laws, regulations and codes; observe performance and evaluate staff; problem solve Division related issues; remember various rules; and explain and interpret policy.
• On a continuous basis, sit at desk and in meetings for long periods of time.  Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and communicate through written means.
• Assist in the development and implementation of division policies and procedures.
• Analyze and implement program mandates.
• Gain cooperation through discussion and persuasion.
• Assist in the successful development, control and administration of the division budget and expenditures.
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Implement a participatory management program throughout Department and motivate staff by inclusion.
• Interpret and apply State, County, and department policies, procedures, rules and regulations.
• Communicate clearly and concisely, both orally and in writing.
• Gain cooperation through discussion and persuasion.
• Supervise, train and evaluate assigned personnel.
• Establish and maintain effective working relationships with those contacted in the course of work including diverse interest groups and advisory boards, advocacy groups and other governmental organizations.
• Represent the County under diverse circumstances and prepare and deliver oral presentations to small and large groups.
• Work with various cultural and ethnic groups in a tactful and effective manner.

Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination, which may include a drug screening and possibly a psychological evaluation, sign a constitutional oath and submit proof of U.S. citizenship or legal right to remain and work in the U.S.  For some positions, applicants may also be required to submit proof of age, undergo a background investigation and/or be bonded.

All new permanent employees, with the exception of sworn law enforcement and those in management and confidential groups, shall be required to join the employee organization or pay an 'Agency Fee' as a condition of employment.

The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification.  For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.

Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment and retaliation is prohibited and that all employees and applicants shall receive equal consideration and treatment. All recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.

The following information represents benefits currently available to permanent Placer County employees and may be subject to change.  It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.

Click here to view benefits for Management bargaining unit