Revenue Services Supervisor

Placer County is a beautiful place to live and work. Stretching from the suburban outskirts of the Sacramento Valley to the mountains of the North Lake Tahoe region, quality of life in Placer County is truly the key to its attractiveness. Recreational prospects abound in the County’s numerous rivers, lakes, state parks and ski resorts. Three vibrant suburban communities offer world-class shopping and dining, cultural activities, and the chance to tee off at one of several championship golf courses. The foothills, home to the world-famous Gold Country, offer well-stocked rivers and tree-lined lakes. This distinctive area gives residents the opportunity to explore the lifestyle of country living with big city convenience while bringing them closer to nature and surrounding them with history.

For more information about living and working in Placer County, please go to: www.visitplacer.com.

The Revenue Services Supervisor is a new classification created for the Revenue Services Division of the Administrative Services Department in South Placer County.  The Revenue Services Division provides centralized billing and collection services to secure funds entitled to Placer County and other government agencies including court fines and fees, Public Defender fees, Sheriff booking and incarceration fees, and Transient Occupancy Tax.  The person selected for this position will work directly with the Revenue Services Manager and will provide day-to-day supervision over both the accounting and collections functions of this division.  The successful candidate will demonstrate strong leadership skills with experience in both collections and accounts receivable/revenue billing work. 

To plan, organize, direct, schedule and supervise revenue services operations within the Administrative Services Department; to provide staff assistance to the Revenue Services Manager; and to perform a variety of technical tasks relative to assigned area of responsibility.

Positions at this level perform full, first-line supervisory responsibilities which include directing the planning, assigning and evaluation of work of subordinates in the Revenue Services Division.

This class is distinguished from the Revenue Services Manager in that the latter provides full functional management responsibility for the entire Revenue Services function in Administrative Services, whereas this class is responsible for the day-to-day supervision of an assigned work unit within a department.

Receives general direction from the Revenue Services Manager.  Exercises direct supervision over collections, accounting, and other assigned personnel.

Duties may include, but are not limited to, the following:

• Recommend and implement unit goals and objectives; establish schedules and methods for a collections center; draft for approval and implement policies and procedures.
• Plan, prioritize, assign, supervise and review the work of staff involved in revenue services activities.
• Evaluate operations and activities of the work unit; recommend improvements and modifications; prepare various reports on operations and activities; and prepare and maintain other reports and records.
• Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for staff, materials and supplies as needed; monitor and control expenditures.
• Participate in the selection of staff; supervise assigned Revenue Services staff; direct training and staff development in coordination with higher level staff; prepare first line supervisory performance evaluations and oversee preparation of line staff evaluations; recommend discipline; implement discipline procedures as directed.
• Supervise training activities of assigned work unit or section; train lead staff; ensure that new personnel are trained in the systems and procedures related to program functions including operation of systems used; troubleshoot problems and respond to questions and inquiries from other department staff.
• Analyze program problems and refer significant failures to the proper source of service; consult with vendors regarding program equipment and techniques; coordinate vendor purchases; assist in systems analysis and make recommendations for efficiency.
• Assure that subordinate staff understand and comply with all policies and procedures of the Revenue Services Division.
• Work with department personnel and the public in the areas of assigned functional responsibilities.
• Provide technical assistance on special projects for department and County management personnel.
• Represent the Revenue Services Division to outside agencies and organizations as directed by higher level management staff; participate in outside community and professional groups and committees; provide technical assistance as necessary.
• Research, collect data, and prepare statistical, technical and/or administrative reports as required; prepare written correspondence; participate in the preparation of procedural manuals for Revenue Services staff.
• Assist staff with difficult situations, both on the phone and in person.
• Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary.
• Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
• Provide back-up support to the Revenue Services Manager as required.
• Perform related duties as assigned.

It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

Experience:  Three years of increasingly responsible experience in accounts receivable or revenue billing with responsibilities for collecting delinquent accounts, including one year of lead or supervisory experience.

Training:  Equivalent to the completion of 60 units of college-level coursework, including completion of the general education requirements leading to an Associate of Arts degree.

Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by the Human Resources Department.

Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency.

License or Certificate:  May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.

NOTE: If needed, an additional screening will be conducted to select the best qualified candidates for this recruitment based on responses to the supplemental questionnaire.

Knowledge of:

• Methods and techniques used for effective billing, collections and investigations for collection of current and delinquent accounts.
• Principles and practices of effective budgeting and personnel management.
• Equipment, tools and materials used in an automated collections center.
• Principles, practices and operating characteristics of manual and computerized call-taking systems in a collections environment.
• Computer software, including word processing, database, spreadsheet and other related applications.
• Principles of supervision, training and performance evaluation.
• Principles and practices of leadership, motivation, and conflict resolution.
• Principles and practices of work safety.
• Pertinent local, state and federal laws, ordinances and rules.
• English usage, spelling, punctuation and grammar; arithmetic and basic mathematical calculations.
• Principles and practices of customer service and public contact.

Ability to:

• Organize, implement and direct the operations and activities of the Revenue Services Division.
• Plan, assign, supervise, and evaluate the work of assigned staff.
• Develop and provide staff training as needed; prepare understandable and concise program documentation for staff training materials.
• Interpret and apply pertinent County and department policies, procedures, rules, and regulations.
• Assist in the development and monitoring of an assigned program budget.
• Draft and recommend policies and procedures related to assigned operations.
• Perform complex administrative work.
• Perform several tasks at once and assign reasonable priorities to each task.
• Maintain an efficient, calm demeanor in handling adverse situations.
• Operate all collections equipment and systems.
• Communicate clearly and concisely, both orally and in writing.
• Gain cooperation through discussion and persuasion.
• Work with various cultural and ethnic groups in a tactful and efficient manner.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Sit at desk/console for long periods of time on a continuous basis. Intermittently twist and reach office equipment; walk to obtain printer materials from printer; write or use keyboard to communicate through written means; verbally give instructions to officers in the field; lift light weight.

Best Qualified Screening (PASS/FAIL)

An application appraisal screening MAY be conducted to select a reasonable number of the best-qualified candidates. The criteria for this screening is listed as preference language under the note in the Minimum Qualifications section.

Oral Examination (100%)

The oral examination will be conducted by a panel of raters who will assess and rate the degree to which each applicant demonstrates the knowledge and abilities required for this classification. Applicants’ responses to a series of job related questions, as well as their education and experience, will be rated in relation to the requirements for this classification.

All applicants who meet minimum qualifications will be required to respond to an online Conviction History Questionnaire, which will be sent as a link on their notification that minimum qualifications have been met.  Failure to respond to this questionnaire within (3) three calendar days of the minimum qualification notification will result in disqualification from the examination.

Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination, which may include a drug screening and possibly a psychological evaluation, sign a constitutional oath and submit proof of U.S. citizenship or legal right to remain and work in the U.S.  For some positions, applicants may also be required to submit proof of age, undergo a background investigation and/or be bonded.

All new permanent employees, with the exception of sworn law enforcement and management/confidential, shall be required to join the employee organization or pay an 'Agency Fee' as a condition of employment.

The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification.  For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.

Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please visit our website at:

http://www.jobaps.com/placer/sup/abfreenames.asp.

Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment and retaliation is prohibited and that all employees and applicants shall receive equal consideration and treatment. All recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.

The following information represents benefits currently available to permanent Placer County employees and may be subject to change.  It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.

Click here to view benefits for General bargaining unit

Tentative Recruitment Dates:

• 10/14/2016 - Minimum Qualifications Screening
• 10/14/2016 - Best Qualified Screening
• The week of 10/24 - 10/28/2016 - Oral Examinations
• 10/31/2016 - Establish Eligible List