Client Services Practitioner - Senior

To perform client service case work and provide clinical treatment requiring a high level of skill and independent judgment in serving emotionally disturbed and mentally ill children, adolescents and/or adults; to provide clinical or community-based program supervision; to exercise technical and functional supervision over subordinate professional staff; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s).

This is the advanced journey level class in the Client Services Practitioner series.  Positions at this level are distinguished from other classes within the series by the level of responsibility assumed, complexity of duties assigned, independence of action taken, by the amount of time spent performing assigned duties of a more complex nature, and by the nature of the public contact.  Employees in this job class perform the most difficult and responsible types of duties assigned to classes within this series including clinical program supervision or supervision of multiple community-based programs and staff. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility.

Receives general direction from a program manager or other management position.

Exercises clinical supervision over assigned program staff and technical and functional supervision over subordinate professional staff.

• Lead and train assigned subordinate staff in various aspects of client services within designated program area(s).
• Assist in ensuring assigned program cohesiveness and quality assurance; coordinate assigned program activities with other County divisions as well as departments and outside agencies as appropriate.
• Coordinate, participate in and/or conduct comprehensive individual and family psychosocial assessments for problem identification and diagnosis.
• May oversee and/or participate in developing clinical treatment plans; may determine appropriate method of treatment intervention, including program modifications; and may refer clients to a psychiatrist for medication.
• Prepare and present clinical and/or case management documentation for review by multi-disciplinary team; provide on-going consultation and systematic support for the team in its implementation of treatment programs and individual treatment plans and/or case management.
• Participate in and/or conduct group, family and individual therapy and provide other counseling as appropriate to affect client discharge/re-entry to the community.
• Perform case management duties including treatment plan monitoring, advocacy, referral and linkage to other services and crisis intervention; as appropriate, consult with staff of related agencies regarding treatment and discharge planning.
• Provide consultation, education and liaison to public and private agencies; provide training and/or make presentations to clients, care providers, community groups, referrals and the general public.
• Develop and implement multiple community-based programs in treatment and social service; coordinate and monitor program activities to ensure compliance with program outcomes.
• Maintain documentation of client contact in accordance with Department and statutory regulations and procedures; prepare case history summaries for use by other agencies as appropriate; and  file mandated reports.
• May make home/site visits and provide client transportation as necessary.
• Build and maintain positive working relationships with co-workers, other County employees, community resources, clients, and the public utilizing principles of effective customer service.
• Perform related duties as required.

It is the applicant's responsibility to identify in their application materials how they meet the Minimum Qualifications listed below.

Experience: Three years of responsible experience performing duties similar to a Client Services Practitioner in Placer County with at least one year of qualifying experience at the journey level.

Training: A Master's degree from an accredited college or university with major course work in social work, psychology, or counseling which meets the eligibility requirements for licensure as a Licensed Clinical Social Worker (LCSW) or Marriage, Family & Child Counselor (MFCC) by the State Board of Behavioral Science Examiners.

License or Certificate:

• May require possession of a State of California license to practice as a Clinical Social Worker or Marriage, Family and Child Counselor.
• May need to possess a valid driver's license as required by the position.  Proof of adequate vehicle insurance and medical clearance may also be required.

Knowledge of:

• Principles and practices of social work as related to providing mental health services and treatment, including the individualized treatment plan and multi-disciplinary approaches to treatment.
• Principles and practices used in the development of community-based programs providing treatment and social services.
• Role and interaction of human service agencies in accomplishing treatment of emotionally and mentally disturbed individuals.
• Accepted criteria for clinical diagnosis of emotional and mental disturbances as well as normal and abnormal emotional and mental development to include growth, development, and living relationships.
• Psychosocial, family, individual and group therapy and counseling treatments and prevention strategies.
• Psychotropic medication issues.
• Pertinent local, state and federal rules, regulations and laws.
• Principles used in preparing grant proposals.
• Legal and regulatory issues related to the operation and delivery of a variety of client services to individuals and groups of all ages and special needs.
• Crisis intervention and conflict resolution practices, including management of assaultive behavior, seclusion and restraint philosophy.
• Principles and practices of case management, including objectives, clinical diagnosis, and appropriate documentation.

Ability to:

• Provide clinical supervision and train, assign and review work of assigned subordinate staff.
• Assist in coordinating all aspects of assigned program, including identification of problems affecting program cohesion and implementation of solutions.
• Provide leadership to and work cooperatively as part of a multi-disciplinary team in reviewing treatment plan problems and objectives and developing recommended alternatives.
• Identify and conceptualize multiple cause situations and possible consequences; evaluate potential treatment/solutions; determine and initiate most effective course of action.
• Relate effectively and positively with assigned clients to establish trust and rapport; display empathy.
• Coordinate and prioritize work and timelines effectively for self and others.
• Work with various cultural and ethnic groups in a tactful and effective manner.
• Obtain relevant information through interviews, observations, and the application of standard research methodologies.
• Perform mathematical calculations accurately including routine statistical analysis.
• Operate a variety of machines and equipment such as computer and designated software, calculator, telephone, dictation machine, facsimile machine, and photocopy machine in a safe and effective manner.
• Work unusual and odd hours when assigned to emergency response.
• Establish and maintain effective working relationships with those contacted in the performance of required duties.
• On a continuous basis, know and understand all aspects of the job and observe safety rules; intermittently review work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; remember clients' names; understand and explain Department policies and procedures to clients, families and the general public.
• On an intermittent basis, sit for long periods of time while at desk or driving; stand, walk, bend, squat, kneel, climb or twist while retrieving files, conducting home/site visits, setting up/making presentations or observing or restraining client. See and hear with sufficient acuity to observe and be aware of client; perform simple grasping and fine manipulation; and lift moderate weight.

Training & Experience Rating (100%)

Based upon responses to the supplemental questionnaire, the applicant’s education, training and experience will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the eligible list.

All applicants who meet minimum qualifications will be required to respond to an online Conviction History Questionnaire, which will be sent as a link on their notification that minimum qualifications have been met.  Failure to respond to this questionnaire within (3) three calendar days of the minimum qualification notification will result in disqualification from the examination.

All new permanent employees, with the exception of sworn law enforcement and management, shall be required to join the employee organization or pay an 'Agency Fee' as a condition of employment.

The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification.  For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.

Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment and retaliation is prohibited and that all employees and applicants shall receive equal consideration and treatment. All recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. Please contact the Personnel Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.

The following information represents benefits currently available to permanent Placer County employees and may be subject to change.  It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting the Personnel Department.

Click here to view benefits for Professional bargaining unit