Loudoun County Animal Services located near Waterford, VA, is seeking applications for the position of Community Relations Manager to oversee the Department’s customer service and volunteer program operations. The Community Relations Manager is responsible for supervising a staff committed to maintaining the Department’s high standard of excellent customer service and to ensure consistent, professional communications with members of the public. The Community Relations Manager will oversee all front counter operations to achieve the goals and objectives of the Departments mission statement and management plan, and to assure operational compliance with State Laws and County Ordinances. The Community Relations Manager also manages the volunteer program and services for the Department, which includes as many as 50-60 active volunteers throughout the year. Position supervises the activities and performance of the Volunteer Coordinator and ensures all activities and work of the volunteers is consistent with the Department’s strategic goals and direction and are effectively integrated into the Department operations. The successful candidate must demonstrate strong leadership skills that promote a positive, professional, and team oriented work environment and must work with staff at all levels to ensure a collaborative and supportive environment among the various divisions and sections within the Department. The successful candidate will develop and implement policies and procedures, and encourage creative and innovative ideas to improve methods of service delivery to the citizens of Loudoun County. Strong verbal and written communication skills are essential to this position.
Requires any combination of education and experience equivalent to Bachelor's Degree in a related field and two years of directly related experience. Experience with animal sheltering, work in a veterinary practice or in an animal kenneling/board environment preferred. Prior supervisory or team leadership experience is preferred. Requires a valid driver's license.
Animal Services may be a physically demanding occupation, with the potential for exposure to infectious diseases and viruses, and injury from animals, noxious fumes and chemicals, as well as risk of injury. A rabies pre-exposure vaccination series will commence immediately upon hire unless proof of prior vaccination is provided. Must be able to handle animals weighing up to and over one hundred (100) pounds and lift animals weighing up to 75 pounds.
Must have the ability to work during crisis situations, which may require work in the evening and on weekends. May be called upon to work in or represent the Department at the Emergency Operations Center during disaster/emergency events.
Certification in CPR/First Aid within six months of appointment. Candidate will be required to obtain certification in Incident Command System 100, 200, 700 and 800. Successful candidates will undergo a criminal background check and pre-employment physical examination, to include drug screening.