CUSTOMER SERVICE ASSISTANT
1/28/2013 8:00:00 AM
2/1/2013 11:59:00 PM
PARKS AND RECREATION
Open and Competitive
The Department of Parks, Recreation & Community Services is currently seeking qualified candidates for a Customer Service position at Claude Moore Recreation Center located in Sterling, VA. Position is responsible for directly supporting a high volume of customers, both in person and over the telephone. Duties include answering questions about all aspects of the recreation center programs and facilities, resolving customer issues and directing customers to appropriate staff members when necessary. Responsible for a cash drawer and utilizing registration software to assist customers with registration for programs and classes, booking facility rentals and processing entry and membership fees. Provides administrative and clerical support to other staff members, including creation of promotional information and materials, proofreading information, maintaining confidential customer information, supervising volunteers, preparing statistical data on recreation center attendance and processing time sensitive information. Candidate must be able to work a flexible schedule to include weekdays and weekends with primary hours being in the evening. The ability to multi-task and maintain professional demeanor at all times is imperative to success.
Requires any combination of education and experience equivalent to graduation from high school with 2 years related work experience involving a high level of public contact. Previous experience with word processing software is required and must be indicated on your application to be considered for this position. Prefer Microsoft office skills. Computer automated registration and payment processing software for recreation programs, activities and facility rentals as well as extensive experience with multi-line phone system strongly preferred. Strong interpersonal, communication and organizational skills required.
Must have certification in First Aid and CPR within 90 days of hire.
POST CONDITIONAL OFFER CONTINGENCIES
Successful candidate will undergo a criminal background, child protective services and credit check.
Loudoun County Government:
P.O. Box 7000, Leesburg, VA 20177 | Ph: 703-777-0100