A class incumbent is responsible for managing and administering the operational functions of a mental health clinic and assuring appropriate services are provided in an efficient and effective manner.
Nature and Scope
An incumbent reports to an administrative superior and is responsible for coordinating and providing administrative supervision of the daily operations of a clinic. Work includes chairing daily staff meetings to determine and assess the appropriateness of services based on clinical needs, reviewing and reporting referrals and information provided by other agencies such as Delaware State Hospital and the mobile crisis unit, and scheduling workload assignments. An incumbent assists and monitors outside contract agencies and personnel, arranges for outside professional personnel to participate in staff meetings when appropriate and approves all outgoing clinical correspondence. Work includes coordinating and participating in mental health services involving intake evaluations, supportive counseling, crisis intervention, and referrals to community resources. An incumbent also approves time sheets for payroll and works in conjunction with staff to ensure the provision of client coverage.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Coordinates activities of all staff assigned to the clinic in order to ensure optimum use of professional personnel in the evaluation, treatment, and provision of services.
Reviews caseloads, work schedules, assignments and schedules of clinic staff in order to ensure continuity of client services.
Interprets agency policies, regulations and administrative directives for clinic staff; implements operating procedures; sets work priorities and ensures compliance with policies, procedures and regulations.
Acts as consultant with clinic staff and professionals from other agencies regarding referrals and mutual clients.
Assigns staff to act as liaisons with other state and private agencies to facilitate communications, referrals and other appropriate functions.
Participates in meetings with other agency interdisciplinary teams to foster knowledge of policies and procedures and/or to support other agencies in dealing with mutual or potential clients.
Modifies changes, resolves problems and reassures financial situations of clients regarding payment for services.
Orients and assists in training new clinic and/or community center personnel, regarding procedures and policies and monitors staff reports and progress notes to ensure consistency and accuracy.
May administer medications; order medications and stock supplies; dispense medications according to standing orders and under the direction of a physician.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of the principles and practices of supervision and management.
Knowledge of department and division practices and procedures.
Knowledge of physical and mental illness and their symptoms.
Knowledge of prescribed medications and their side effects.
Knowledge of community programs and resources.
Knowledge of interviewing and counseling methods and techniques.
Skill in dealing with scheduling conflicts, emergency situations and crisis situations.
Skill in handling client complaints.
Ability to determine work priorities, assign work to and insure proper completion of work assignments by professional and non professional staff.
Ability to understand and apply appropriate rules, regulations, policies and procedures.
Ability to establish and maintain effective working relationships with staff of various disciplines.
Ability to dispense medications.
JOB REQUIREMENTS for Community Mental Health Center Site Supervisor Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Three years experience in providing community mental health services such as client evaluation, treatment intervention and rehabilitation services.
Three years experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Six months experience in community resources which includes programs and services that assist with and improve life for individuals, families, and communities in the areas such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention, or rehabilitation.
Six months experience in narrative report writing.
Six months experience in staff supervision of two or more employees which includes to plan, assign, review, discipline, recommend hire, promotion, termination and administer performance plans and reviews.