A class incumbent oversees the day to day operation of the specific program on a regional basis, by directing and evaluating the work of subordinate supervisors.
Responsible for operating unit staff of approximately 28-40 supervisory, professional and paraprofessional employees.
Nature and Scope
A class incumbent reports to the County Director and oversees the work of supervisory case managers and their subordinates. An incumbent is responsible for hiring and training subordinates and for reviewing, assessing, and evaluating the effectiveness of services provided to client and family by subordinate personnel. A significant aspect of the work involves providing technical assistance on complex cases and interpretation of regulations and policies. In addition, an incumbent acts as a liaison when interdivisional interaction is needed and serves on task forces and committees as assigned by superiors.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Plans, assigns, reviews and evaluates the work of supervisory case managers to insure the provision of effective services. Sets objectives and reviews work for efficiency of services provided and compliance with regulatory requirements.
Identifies service delivery problems within daily operations and recommends to superior new and revised procedures to resolve problems.
Approves funding requests for employee reimbursements or special payments to either clients or service providers.
Makes recommendations on the hire of case management staff. Determines need for, obtains and/or provides training to case management staff.
Oversees and supervises the implementation of new and revised program and/or service delivery procedures.
Prepares monthly statistical reports regarding case activity. Prepares analytical reports on specific cases as requested by superiors.
Participates on committees and task forces studying existing or proposed services.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of managerial principles and procedures and principles and practices of social work.
Knowledge of merit system, union contracts and personnel policies and procedures.
Knowledge of available community services in state and out-of-state.
Knowledge of federal and state regulations.
Skill in communication, policy interpretation and problem analysis and resolution.
Ability to motivate and supervise subordinates.
JOB REQUIREMENTS for Social Services Assistant County Operations Manager Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Possession of a Bachelors degree or higher in Behavioral or Social Science or related field.
Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
Three years experience in providing, coordinating, and monitoring the delivery of professional social services to children, youth, and their families.
Three years experience in ensuring compliance with laws, rules, regulations, standards, policies, and procedures.
Six months experience in staff supervision of two or more employees which includes to plan, assign, review, discipline, recommend hire, promotion, termination and administer performance plans and reviews.
Knowledge of health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.