This is operational and administrative management work planning, developing, implementing and directing a major statewide Motor Vehicle Services function such as driver improvement operations, title and registration operations, or commercial drivers licensing (CDL) program.
Nature and Scope
An incumbent reports to an administrative supervisor and serves as the top technical expert for assigned area(s). Work includes managing all aspects of a major statewide Motor Vehicle Services function to ensure compliance with Motor Vehicle laws, rules, regulations, policies and procedures. An incumbent reviews proposed state and federal legislation and advises on implementation of new laws; drafts new or amended legislation, regulations, polices and procedures; recommends and implements operational changes, provides training to staff as well as statewide technical guidance and direction in resolving Motor Vehicle Services issues in the assigned area. Class incumbents determine eligibility and compliance with regulatory requirements and serves as approval authority. Contacts include legislators, law enforcement officials, state agencies, national organizations and the public for the purpose of resolving complaints, substantiating staff decisions, and interpreting, clarifying and explaining Motor Vehicle laws, rules, regulations, policies and procedures.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Administers, plans, organizes, executes, controls and reviews all activities of an assigned Motor Vehicle Services operation to determine compliance and efficient workflow; revises procedures and work assignments.
Serves as the highest technical expert in the assigned area; provides interpretation of Motor Vehicle Services laws, rules, and regulations.
Reviews, evaluates and analyzes existing, proposed or newly enacted laws; provides advice on implementing new and or revised laws, rules, regulations, policies and procedures.
Develops and/or recommends the assigned program budget. May prepare grant applications.
Develops and revises program manuals. May draft and revise other manuals, tests, legislation and procedures.
Communicates with legislators, law enforcement officials, state agencies, national organizations and the public to exchange information, interpret, and explain program, laws, rules, regulations, policies and procedures, resolve problems, and to develop uniform standards.
May supervise staff directly or indirectly through subordinate supervisors.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of applicable Motor Vehicle state and federal laws, rules, regulations, policies and procedures pertaining to assigned area(s).
Knowledge of the principles, practices and techniques of management.
Knowledge of the principles, practices and techniques of program planning and evaluation.
Knowledge of the principles and practices of budget preparation.
Skill in organizing, directing and coordinating people, programs and functions.
Skill in evaluating programs and services to identify problems, determine compliance and evaluate effectiveness and efficiency to ensure program goals and overall objectives are met.
Skill in interpreting Motor Vehicle laws, rules, regulations, standards, policies and procedures.
Skill in narrative report writing.
Skill in analyzing, developing, recommending and implementing policies, procedures, rules and regulations.
Skill in recommending alternatives, improvements, courses of action and other changes based on findings.
JOB REQUIREMENTS for Motor Vehicle Services Manager Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Six months experience in program evaluation which includes evaluating programs and services to identify problems, determine compliance and evaluate the effectiveness and efficiency to ensure program goals and overall objectives are met.
Three years experience in interpreting motor vehicle laws, rules, regulations, standards, policies and procedures.
Six months experience in recommending alternatives, improvements, courses of action and other changes based on findings.
Six months experience in narrative report writing.