This class is responsible for planning, implementing, directing and evaluating statewide driver services programs.
Nature and Scope
The class incumbent reports to the Director, Division of Motor Vehicle. The class incumbent is responsible for planning, implementing, directing, coordinating and evaluating driver services programs including driver licensing, driver improvement, commercial driver licensing, driver safety education and licensing of commercial driving schools. The incumbent provides direction and guidance to Motor Vehicle Lane Managers and their staff in the implementation of driver services programs at three branch lanes. Principal contacts are with other key management and supervisory personnel within the division, private industry, union, attorneys, law enforcement agencies, other state and national Motor Vehicle organizations, the public, and the General Assembly.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Monitors, evaluates and analyzes driver services programs, procedures and the delivery of services provided by agency staff and private industry through special studies, interaction with employees and contractors, progress and statistical reports from staff, and investigating complaints.
Plans, develops, implements and directs statewide driver services programs including requesting and reviewing driver safety and improvement program proposals from private industry; negotiating and writing contracts; recommending and justifying program content, costs and selected contractor; developing and implementing new/revised policies and procedures; and coordinating agreements with other states for driver license and improvement activities.
Develops long-range objectives; implements performance metrics to ensure the achievement of strategic goals.
Adopts new procedures to improve staff productivity and customer service.
Implements complex federal legislation such as Real ID.
Plans, assigns, reviews and evaluates the work of subordinate personnel.
Develops, prepares, justifies and controls the Driver Services budget.
Participates in labor/management contract negotiation meetings.
Interfaces, orally and/or in writing, with attorneys, law enforcement agencies, public safety organizations on a state and national level, private industry, media and the public to exchange information, increase public awareness, resolve problems/complaints, and to establish programs, procedures and requirements for driver services functions.
Drafts legislation to enable Division to stay with current state-of-the-art concepts in driver licensing and driver improvement and compliance with state and federal laws. Reviews, evaluates and analyzes existing, proposed and newly enacted laws and advises superior on feasibility of implementation and impact on current laws, regulations, programs and operations.
Develops and conducts training programs for DMV staff.
Compiles reports relating to driver licensing, driver improvement and commercial driver licensing.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of principles, practices and theory of administration and management.
Knowledge of applicable state and federal laws, rules, regulations, guidelines, policies and procedures governing driver licensing, driver improvement and commercial driver licensing programs.
Knowledge of implementing complex federal requirements for the issuance of identification cards and driver licenses.
Knowledge of the principles, practices and techniques of program planning, design and evaluation.
Knowledge of the organization, functions, programs, responsibilities and procedures for driver services.
Knowledge of strategic planning.
Knowledge of the principles, practices and methods of budget preparation, analysis and control.
Knowledge of the principles and practices of contract administration.
Knowledge of the principles and practices of supervision.
Knowledge of operations management.
Skill in developing long-range objectives and performance metrics.
Skill in effective written and oral communications.
Skill in establishing and maintaining effective working relationships with a variety of people in various work situations.
Skill in organizing, directing and coordinating people, programs and functions.
Ability to evaluate and analyze complex laws, regulations, policies, procedures, programs and operations and recommend and implement changes.
Ability to adopt and implement new procedures to improve staff productivity and customer service.
JOB REQUIREMENTS for Chief of Driver Services Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Three years experience in interpreting motor vehicle and/or driver license issuance laws, rules, regulations, standards, policies and procedures.
Six months experience in budget administration which includes managing, developing, analyzing and implementing budgets; developing strategic plans and establishing internal control.
Six months experience in planning, developing, implementing and evaluating programs.
Six months experience in developing policies and procedures.
Knowledge of operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.