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Motor Vehicle Specialist I (#MBCB01)
$24,346.00 Yearly Min / $30,433.00 Yearly Mid / $36,520.00 Yearly Max


Motor Vehicle Specialist II (#MBCB02)
$26,048.00 Yearly Min / $32,560.00 Yearly Mid / $39,072.00 Yearly Max


Senior Motor Vehicle Specialist (#MBCB03)
$27,870.00 Yearly Min / $34,838.00 Yearly Mid / $41,806.00 Yearly Max


Motor Vehicle Support Supervisor (#MBCB04)
$31,912.00 Yearly Min / $39,890.00 Yearly Mid / $47,868.00 Yearly Max


Uninsured Motorist Program Supervisor (#MBCB05)
$34,142.00 Yearly Min / $42,678.00 Yearly Mid / $51,214.00 Yearly Max




Description of Occupational Work

This class series uses four levels of work in the Public Safety occupational group, Motor Vehicle Services occupational series and describes motor vehicle specialist work in motor vehicle program areas such as titles, registrations, driver licenses, driving records, suspensions and/or revocations to ensure compliance with Motor Vehicle laws, rules, regulations, policies and procedures.

Note: This career ladder series incorporates levels I and II.  Based on the level of work applicable to the employing agency and functional area, positions can be allocated up to level II.  The I level is to provide entry for hiring new employees into the class series but does not preclude hiring new employees at higher levels. Employees may be promoted through the career ladder in accordance with minimum qualifications and promotional standards. Promotional standards, a selection document under separate cover, sets forth the criteria that defines and describes the requirements that must be met at each level. Advancement of employees through the career ladder is dependent on an agency's/department's operational needs and distribution of work. 

The Senior Motor Vehicle Specialist, Motor Vehicle Support Supervisor, Uninsured Motorist Program Supervisor and Motor Vehicle Senior Support Supervisor, although not part of the career ladder, provides competitive opportunity for movement of employees.


 

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Issues various documents/forms such as titles, registrations, driver licenses, conditional licenses, suspensions/revocations and specialty tags.
     
  • Reviews various documents such as certificate of title, bills of sale, proof of insurance and vehicle identification, wills, power of attorney, driver licenses, birth certificates, passports, court documents, alien registrations and registration, inspection and insurance cards to determine validity, authenticity, accuracy, completeness and eligibility.
      
  • Interprets and explains applicable state and federal motor vehicle laws, rules, regulations, policies and procedures to the public, attorneys, lien and insurance companies, court and law enforcement staff, automobile dealers and other states.
     
  • Accesses various information systems to register voters, input driver or vehicle information or to check such things as warrants, outstanding fines, driving records, applicants issued a license in another state, transaction activity and fees collected.
     
  • Computes and collects fees/penalties relating to documents processed as determined by law; sets up and maintains installment accounts.
     
  • Operates a variety of office equipment.
     
  • Deals courteously with the public in stressful situations when explaining ineligibility.
     
  • May conduct/score vision, oral, and written tests to driver license applicants.

Levels of Work

Motor Vehicle Specialist I

This is the entry level in the motor vehicle specialist series performing the full range of essential functions.

  • Reports to a technical or administrative superior.
  • Contacts are with co-workers, public, attorneys, lien and insurance companies, court and law enforcement staff, automobile dealers and other states.

Motor Vehicle Specialist II

This level is responsible for specializing in one area such as titles or driver improvement or having responsibility for two or more areas such as uninsured motorists, registration, driver license issuing or driver license processing.  

This level is differentiated from the lower level by the diversity of work performed; processes the more complicated transactions and interprets/explains them to others.

  • Reviews and processes a variety of complex legal documents; ensures their validity, authenticity, accuracy, completeness and eligibility.
  • Resolves discrepancies and makes necessary corrections to process a variety of documents.
  • Calculates effective and/or expiration dates for processing suspension, revocation, requests for administrative hearings, reinstatement of license and other phases of work.
  • Resolves customer complaints and problems.

Senior Motor Vehicle Specialist

This is the lead level responsible for providing technical expertise to lower level staff and participating in the reviewing, verifying and processing of documents in vehicle services or driver services.

  • Intercedes in the resolution of complaints/problems. Resolves complaints/problems.
  • Provides technical guidance to lower level staff in reviewing and processing documents and interpreting state, federal and international laws, rules, regulations, policies and procedures. 
  • Reviews, approves or rejects complex transactions. Monitors work to ensure standardization within assigned work area.
  • Provides training to new employees, refresher training and instructs employees in new or revised laws, rules, regulations, policies and procedures.


Motor Vehicle Support Supervisor

This is the supervisory level responsible for participating in and supervising staff in vehicle services or driver services.

Supervision is exercised over two or more merit full time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing and evaluating performance, training and recommending hire, termination and discipline.

  • Authorized to delete title histories, delete suspensions, correct mileage histories and related changes to records. 
  • Recommends new or changes to existing policies, procedures, operating practices, forms and manuals.
  • Approves/disapproves applicants for vehicle dealerships, monitors dealerships for compliance; notifies dealerships of law violations/warnings and recommends disciplinary action for dealer non-compliance.
  • Compiles background history on vehicles, drivers licenses, uninsured motorists, dealerships as well as other motor vehicle areas and testifies in court.

Uninsured Motorist Program Supervisor

This level is responsible for implementing and supervising the Division of Motor Vehicles uninsured motorist program.

  • Reports to an administrative superior. 
  • Administers a contract and the Uninsured Motorist Program Trust Fund.
  • Supervision is exercised over at least two or more merit full time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training and recommending hire/fire and discipline.
  • Provides training, guidance and direction on new/revised policies and procedures to agency staff. 
  • Reviews proposed state and federal legislation and provides superior with an evaluation of the impact on operations and current laws. Analyzes, develops, recommends and implements new and revised operating practices and procedures and forms to include staffing, workflow, record keeping, computerization, and performance standards to determine efficiency of services and compliance with laws, rules, regulations, policies and procedures.
  • Resolves complaints/problems and maintains effective public relations.
  • Compiles background history on uninsured motorists; may testify in court.
  • Contacts include the Insurance Commissioner's Office, Department of Technology and Information, insurance and finance companies, attorneys, courts, law enforcement officials and the public to obtain/provide information on uninsured motorists, computerization and explain laws, rules, regulations, policies and procedures.

Motor Vehicle Senior Support Supervisor

This level is responsible for supervising the daily operations of title and registration programs.

  • Supervises staff directly and through subordinate supervisors.
  • Supervision is exercised over at least two or more merit full time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training and recommending hire/fire and discipline.
  • Provides technical guidance and direction to Lane Managers and Motor Vehicle Support Supervisors statewide in resolving title and registration problems and interpreting/applying complex titling and registration laws. 
  • Maintains efficient workflow by evaluating production and revising procedures and work assignments.
  • Determines a business's eligibility to participate in the self-inspection program.  Issues and renews vehicle registrations for fleet accounts.  Notifies companies of changes which affect their program. 
  • Determines an organization's eligibility to have an organization license plate; works with organization to design a license plate and manufacturer for artwork and recommends approval or denial. 
  • Contacts include the public, legislators, vehicle dealerships, corporations, leasing companies, finance and insurance companies, courts, state agencies, law enforcement agencies and other state's motor vehicle agencies to provide/obtain information, interpret/explain laws, rules, regulations, policies and procedures, resolve problems/complaints, promote public awareness and effective customer relations.

Knowledge, Skills and Abilities

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA's listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

  • Knowledge of applicable state and federal motor vehicle and/or voter registration laws, rules, regulations, policies, procedures and programs pertaining to assigned area.
  • Knowledge of basic mathematical computations.
  • Knowledge of applicable documents in order to determine validity, authenticity, accuracy, eligibility and completeness.
  • Knowledge in operating a variety of equipment specific to assigned area.
  • Knowledge of office practices and procedures.
  • Knowledge of recordkeeping and filing.
  • Ability to communicate effectively.
  • Ability to deal with the public in stressful situations.
  • Ability to complete and process forms and legal documents in an assigned area.
  • Ability to utilize computer for data input and retrieval.
  • Ability to determine validity and authenticity of legal documents.
  • Ability to understand and apply information from a variety of reference manuals.


In addition to the above Knowledge, Skills and Abilities, the Motor Vehicle Specialist II requires:

  • Knowledge of applicable state, federal and international motor vehicle laws, rules, regulations, policies, procedures and programs pertaining to assigned area(s).
  • Knowledge of legal documents, forms and processes as they relate to assigned area/areas.
  • Knowledge of various information systems.
  • Skill in analyzing various documents/forms for validity, authenticity, accuracy, eligibility and completeness.
  • Skill in interpreting, applying and explaining state and federal laws, rules and regulations as well as information from a variety of reference manuals.


In addition to the above Knowledge, Skills and Abilities, the Senior Motor Vehicle Specialist requires:

  • Knowledge of division policies and procedures. 
  • Skill in the use of various information systems.
  • Skill in advising attorneys, court and law enforcement staff, lien and insurance companies, automobile dealers and other states on specific state and federal requirements related to a variety of motor vehicle programs.
  • Skill in interpreting and explaining applicable state, federal and international laws, rules, regulations, policies and procedures.
  • Skill in operation and use of the computer systems in an assigned area.
  • Ability to provide technical guidance and training to lower level staff.


In addition to the above Knowledge, Skills and Abilities, the Motor Vehicle Support Supervisor requires:

  • Knowledge of the principles and practices of supervision.
  • Knowledge of office practices and procedures regarding the processing and retention of materials pertaining to titles, registrations, uninsured motorists, driver licenses, driver records, driver suspensions and/or driver revocations.
  • Skill in resolving complaints and problems in stressful situations.
  • Ability to prepare records and reports.


In addition to the above Knowledge, Skills and Abilities, the Uninsured Motorist Program Supervisor requires:

  • Knowledge of the principles, practices and techniques of office management, organization and general administration.
  • Knowledge of recordkeeping and report preparation.
  • Ability to develop and implement procedures/forms for conducting work, controlling work flow and enforcing compliance.
  • Ability to analyze and evaluate data, identify problems and recommend/develop solutions.
  • Ability to establish and maintain effective working relationships with other state agencies, insurance and finance companies, attorneys, law enforcement officials, subordinates and the public.


In addition to the above Knowledge, Skills and Abilities, the Motor Vehicle Senior Support Supervisor requires:

  • Skill in effective communications.
  • Skill in the principles and practices of supervision.
  • Skill in the interpreting, applying and explaining state, federal and international motor vehicle laws, rules, regulations, policies, procedures and programs pertaining to assigned area/areas.

Job Requirements

JOB REQUIREMENTS for Motor Vehicle Support Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Three years experience in customer service such as providing prompt, accurate, and courteous service to customers, seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
  2. Six months experience in document processing and control which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures and ensures quality assurance of results. 
  3. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
  4. Six months experience in interpreting motor vehicle laws, rules, regulations, standards, policies and procedures.
  5. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

CLASS:
MBCB01
EST:
7/1/1996
REV:
FORMERLY JOB CLASS:
12563

CLASS:
MBCB02
EST:
7/1/1996
REV:
FORMERLY JOB CLASS:
12564

CLASS:
MBCB03
EST:
7/1/1996
REV:
FORMERLY JOB CLASS:
12565

CLASS:
MBCB04
EST:
7/1/1996
REV:
FORMERLY JOB CLASS:
12624

CLASS:
MBCB05
EST:
7/1/1996
REV:
FORMERLY JOB CLASS:
12620