The class incumbent functions under the Warden or Deputy Warden of the Delaware Correction Center and is responsible for managing all support services provided to DCC for an inmate population of up to 1500. Other functions reporting at this level are line operational units and security. A class incumbent interacts with all levels of management within DCC and with other Department personnel as well as significant contact with the general public and news media.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Provide effective management of the operation of the recreational, laundry, payroll, scheduling, budget, relief unit, business office, adjustment board, records, commissaries and mail room services for DCC.
Prepares the institutions 14 million dollar budget to include attendance at budget hearings with the Warden.
Responsible for all purchases made for DCC including Correctional Officers uniforms and equipment.
Serves a Public Affairs/Relations Officer for DCC to include responding to media inquires, issuance of press releases, and conduct of tours and visits to DCC.
Manages the Relief Unit to include 4 supervisors and 40 Correctional Officers to provide adequate coverage on all shifts.
Supervises the hearing office which is responsible for all disciplinary actions.
Responsible for completing interrogations regarding pending court cases and lawsuits by inmates.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of the principles, practices, and procedures of administrative analysis and the budgetary and payroll process.
Knowledge of the penal system security procedures, rules and regulations.
Knowledge of inventory control, laundry and commissary operation, supply procedures, records management and postal regulations.
Ability to work in harmony with others particularly under stress employing tact with co-workers and inmates.
Ability to communicate effectively both orally and in writing.
JOB REQUIREMENTS for Manager Support Services DCC Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Three years experience in managing support services such as mail operations, fleet management, commissary, laundry operations, food service operations, plant maintenance operations, graphics and printing, or materials management.
Six months experience in financial administration such as comprehensive analysis of programs, budgets, projects, services, alternatives, and costs; financial planning, revenue generation, revenue forecasting, expenditure forecasting, cash flow management and establishing internal control.
Six months experience in budget administration which includes managing, developing, analyzing and implementing budgets; developing strategic plans and establishing internal control.
Six months experience in developing policies or procedures.
Six months experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.