This class is responsible for coordinating and/or participating in the development, maintenance and enhancement of information systems with users and technical data processing personnel, and implementing and conducting training programs for users in the operation of the system.
Nature and Scope
An incumbent in this class reports to a technical superior and is responsible for coordinating and/or participating in the development, maintenance, and enhancement of agency IT systems with users and technical data processing personnel, implementing and conducting training programs for users of the system, overseeing and participating in the testing of new/modified programs, ensuring access to the system is secure. Principal contacts are with agency staff, contractual staff, customers and vendors.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Coordinates with managers, technical staff, and contracted staff to troubleshoot and correct system errors and schedule system development, enhancement, testing, and implementation; initiates program maintenance requests and provides data requirements to technical staff throughout the design and programming phases of a project.
Trains staff/system users in various systems and enhancements/modifications to the system and programs; certifies competency of those trained and determines those aspects of the information system that will be accessible to staff/customers.
Coordinates, oversees, and participates in the testing of new/modified computer program enhancements by creating test data, analyzing the system's action and determining critical system performance to ensure applications meet user needs.
Recommends and maintains information system education and training programs to include guidelines, manuals and similar documentation.
Provides liaison between technical staff, contractors, vendors, and agency staff and informs users regarding system operations problems, changes, corrections, enhancements and new features.
May supervise technical support staff.
Assists in maintaining security for the information system by assigning user security codes, restrictions and accessibility of information to authorized users.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA's listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of the capabilities, purposes, and operation of various data base systems.
Knowledge of all applicable corporate and tax laws, rules, and regulations .
Knowledge of the methods, principles, and techniques in the development and implementation of training programs.
Knowledge of the methods for testing and debugging programs.
Knowledge of training resources and materials.
Ability to interpret, apply, and explain applicable Delaware laws.
Ability to write user, operational and program documentation.
Ability to present information to individuals and groups in oral, written and visual form.
Ability to develop and/or modify training material in accordance with developmental training needs.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships.
Ability to determine the feasibility of system changes and compatibility with current operating systems.
JOB REQUIREMENTS for ERP Systems Specialist
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Six months experience in information system functional support which includes planning for informational needs to initiate system changes; developing user, operational and program documentation; coordinating, overseeing and participating in the testing of new/modified computer program enhancements by creating test data, analyzing the systems actions and determining critical system performance to ensure applications meet user needs.
Knowledge of presenting training or education courses.
Knowledge of database management concepts and systems development lifecycle methodology.
Knowledge of conducting information systems needs and requirements analysis.