This class is responsible for supervising operators of a large scale, teleprocessing computing system.
Supervises 3-5 employees on 2 to 3 shifts.
Network has 300 to 500 terminals.
Nature and Scope
Supervision is provided by an administrative superior. Duties include supervising employees, insuring that the system operates at maximum efficiency and, during the night shift, providing assistance to system users having difficulty accessing the computer. Principal contacts are with users in order to provide assistance and with operators to provide instruction.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Plans, assigns, reviews and evaluates the work of subordinates and trains employees.
Ensures that the computer system operates at maximum efficiency by monitoring workflow and resolving problems.
Operates a large scale computer and peripheral equipment.
Trouble shoots computer and network malfunctions, rectifying operator errors, referring software problems to a programmer or notifying the vendor of hardware failure.
Writes reports and logs.
Monitors environmental controls, taking appropriate action when required.
Monitors and insures the security of the premises.
Schedules work according to priorities, insuring that jobs which interfere with each other are not run concurrently.
During night shift, has responsibility of ensuring that system users are able to access the computer.
May supervise employees in production control and tape library functions.
May coordinate the installation of and install terminals and remote printers.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of the components, organization and operation of a large scale teleprocessing and multiprocessing computing system including equipment capabilities.
Knowledge of agency policies and procedures in regard to data processing.
Knowledge of supervisory principles, practices and techniques.
Knowledge of teleprocessing concepts and troubleshooting techniques and methods and diagnostic equipment.
Knowledge of Job Control Language.
Skill in the operation of a large scale computer and peripheral equipment.
Skill in detecting and rectifying computer and network malfunctions.
Skill in scheduling jobs according to priorities and compatibility with each other.
Skill in maintaining system operations at maximum efficiency.
Ability to take appropriate action in the event of emergencies.
Ability to write clear and concise reports.
Ability to ensure the security of the premises.
Ability to develop effective working relationships.
Ability to teach computer operators.
Ability to comprehend technical manuals, operating standards and documented procedures.
Ability to provide assistance to users having technical difficulty by asking appropriate questions and providing effective advice.
Ability to evaluate and respond to operational problems.
Ability to initiate system restart, file rebuilds and job reruns following catastrophic system aborts.
JOB REQUIREMENTS for Computer Operations Supervisor I Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Three years experience in operating a mainframe computer and peripheral equipment.
Three years experience in detecting computer and network malfunctions.
Three years experience in rectifying computer and network malfunctions.
Six months experience in job control language.
Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.