This class is responsible for providing centralized functions to ensure coordinated efforts are maintained for the availability and efficient and effective operation of the Delaware Criminal Justice Information System.
Nature and Scope
Supervision is provided by the Executive Director, Delaware Criminal Justice Information System. This class is responsible for reviewing the feasibility and capability of system changes with the existing operating system and coordinating the implementation of changes in the operations of DELJIS, daily activities that provide DELJIS user service to include help desk functions, program testing, system performance reports, and system availability. Work also includes monitoring maintenance and line/transaction expenses and billing user agencies for line charges and usages. Principal contacts are with DELJIS user agencies, the Department of Technology and Information (DTI), DELJIS staff and contractors to coordinate the system's operating activities.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Reviews and approves/disapproves user requests in accordance with policies and procedures for system development and enhancement to determine capability and feasibility of changes with the existing operating system and if changes need to be accomplished through enhancement of the system's current information or development of additional databases.
Prioritizes and submits system enhancements/changes to DTI for programming. Tests computer programs to ensure conformance to user needs and requirements.
Provides liaison among DTI staff, contractors and DELJIS staff and informs users regarding system operations problems, changes, corrections, enhancements and new features.
Establishes and coordinates schedule for system availability with DELJIS users and DTI data centers.
Conducts random sampling of various system activities to check response time. Prepares a report of findings to Telecommunication Committee and Board of Managers.
Monitors DTI billing for maintenance and line/transaction charges. Monitors telephone bills for usage and abuse. Bills agencies for line charges and usages.
Prepares reports concerning system performance, activities, response time and expense/line charges. Maintains records regarding system operations problems.
Supervises merit, non-merit and contractual staff.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of the functions, capabilities and use of the Delaware Criminal Justice Information System.
Knowledge of the functions of the various DELJIS user agencies.
Knowledge of the applicable policies and procedures governing the operations and changes in the operations of the Delaware Criminal Justice Information System.
Knowledge of methods and techniques for report writing.
Knowledge of State billing procedures and policies.
Knowledge of the methods and techniques for conducting random samples.
Knowledge of the principles and practices of supervision.
Ability to establish and maintain effective working relationships.
Ability to effectively communicate in writing and orally.
Ability to develop test data, test and debug programs.
Ability to determine the feasibility of system changes and compatibility with current operating systems.
Ability to organize, prioritize and coordinate the various functions and activities necessary to maintain an efficient and effective computer information system.
Ability to supervise the work of others.
JOB REQUIREMENTS for DELJIS Operations Specialist
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Three years experience in designing, developing and maintaining information systems.
Three years experience in information system functional support which includes planning for informational needs to initiate system changes; developing user, operational and program documentation; coordinating, overseeing and participating in the testing of new/modified computer program enhancements by creating test data, analyzing the system's actions and determining critical system performance to ensure applications meet user needs.
Six months experience in staff supervision of two or more employees which includes to plan, assign, review, discipline, recommend hire, promotion, termination and administer performance plans and reviews.
Knowledge of maintaining a criminal justice information system which includes communicating system operation problems; participating in the development of changes, corrections, enhancements and new features and determining the feasibility of changes.