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Corporations Trainee (#MAAB01)
$22,754.00 Yearly Min / $28,442.00 Yearly Mid / $34,130.00 Yearly Max


Corporations Assistant (#MAAB02)
$26,048.00 Yearly Min / $32,560.00 Yearly Mid / $39,072.00 Yearly Max


Corporations Specialist (#MAAB03)
$31,912.00 Yearly Min / $39,890.00 Yearly Mid / $47,868.00 Yearly Max


Corporations Section Manager (#MAAB04)
$39,093.00 Yearly Min / $48,866.00 Yearly Mid / $58,639.00 Yearly Max


Corporations Section Administrator (#MAAB05)
$51,242.00 Yearly Min / $64,053.00 Yearly Mid / $76,864.00 Yearly Max


Corporations Administrator (#MAAB06)
$62,776.00 Yearly Min / $78,470.00 Yearly Mid / $94,164.00 Yearly Max


Corporations Systems Support Manager (#MAAB07)
$44,755.00 Yearly Min / $55,944.00 Yearly Mid / $67,133.00 Yearly Max




Description of Occupational Work

This class series uses seven levels in the Administrative Services occupational group, Administrative Support occupational series and describes work in processing corporate, Uniform Commercial Code and franchise tax documents in compliance with the Delaware Code and providing assistance to attorneys, registered agents, corporate representatives and the public concerning corporate documents, legal filings, franchise taxes, and corporate fees.

Note: This career ladder series incorporates Corporations Trainee, Corporations Assistant and Corporations Specialist.  The Corporations Trainee level is to provide entry for hiring new employees into the class series but does not preclude hiring new employees at higher levels.  Employees may be promoted through the career ladder in accordance with minimum qualifications and promotional standards. Promotional standards, a selection document under separate cover, sets forth the criteria that defines and describes the requirements that must be met at each level.  Advancement of employees through the career ladder is dependent on an agency's/department's operational needs and distribution of work. 

The Corporation Section Manager, Corporations Systems Support Manager , Corporations Section Administrator, and Corporations Administrator levels, although not part of the career ladder, provide competitive opportunity for movement of employees.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Reviews and processes legal corporate and Uniform Commercial Code documents. Conducts research by reviewing Uniform Commercial Code holdings and listings of corporate entities formed in Delaware and corporate documentation on payments and tax liabilities. Determines if legal requirements are met, corrective action is needed and assists clients in taking necessary action to meet legal requirements.
     
  • Answers questions from attorneys, corporate officials, registered agents and the general public concerning Uniform Commercial Code and corporate documents, legal filings, franchise taxes, corporate fees and assists in solving problems.
     
  • Conducts collection activities for franchise taxes, interest, penalties, corporate and Uniform Commercial Code fees.
     
  • Performs mathematical calculations relative to franchise taxes, penalties and interest, corporate and Uniform Commercial Code fees.
     
  • Uses the Delaware Corporations Information System and imaging system to obtain information and make entries, changes, verification and corrections required in processing requests for service from clients.

Levels of Work

Corporations Trainee

This is the entry level.

  • Receives close supervision from a technical/administrative supervisor.
  • Assignments are limited in nature and are carried out in accordance with standard corporate law practices, instructions and established routines.
  • Learns to legally approve basic corporate documents, compute basic franchise tax and corporate fee calculations, and acquires a general knowledge of the Delaware Code.
  • Acquires a basic knowledge of the Delaware General Corporation Law, Division policies and procedures, methods of processing corporate documents, calculating franchise taxes and corporate fees, document research and examination procedures.
  • Examines and processes less complex documents.
  • Processes correspondence according to category/priority and responds by form letter.

Corporations Assistant

This is the assistant level.

  • Assists Corporation Specialists in all functional areas in examining, approving and processing corporate documents, calculating and collecting franchise taxes & corporate fees, and computing refunds in compliance with applicable corporate laws in the Delaware Code.
  • Acquires basic knowledge of all areas and a more formal understanding of the Delaware General Corporation Law including procedures for legally approving and processing more complicated corporate documents.
  • This level is differentiated from the lower level by the diversity of work performed and the level of proficiency required.
  • Solves problems in time sensitive situations.

Corporations Specialist

This is the full performance level

  • Assignments require evaluative thinking and are carried out in accordance with accepted corporation law standards and applicable regulations.
  • Performs all phases in all areas of corporations and franchise tax.
  • Processes and/or legally files complex incorporating and franchise tax documents. Suspends or rejects corporate filings for non-payment of taxes and failure to meet legal requirements.
  • Mathematical calculations include prorating taxes and computing interest and penalties. Assist accountants, controllers and other corporate officials in calculating franchise taxes and/or corporate fees due.
  • Initiates collection activities in accordance with established policies.
  • Contacts corporate officials or representatives to solicit payment of delinquent taxes. Explains basis for delinquency. Provides written reports substantiating assessments. Reviews and determines appropriateness of payment plan requests and makes recommendations to section manager, including revoking the charter of intransigent delinquent companies.
  • Processes complex requests for service and information.
  • Answers difficult questions concerning the processing of required documents. May represent the Unit/Section at meetings when specific expertise is required.
  • This level is differentiated from the lower level by the complexity and diversity of the work performed.
  • Interacts with registered agents, attorneys, accountants, corporate officials, representatives of out-of-state companies and the public to answer difficult questions, explain the basis for the problem, and resolve complicated problems in time sensitive situations.

Corporations Section Manager

This level oversees the daily operations of one or more work units within the Division of Corporations.

  • Supervision is exercised over at least two or more merit full time positions. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.
  • Oversees unit operations to ensure legal requirements and deadlines are met, monitors workflow to adjust unit priorities and analyzes and evaluates unit operations to identify problem areas and make recommendations for resolution.
  • Assists Corporations Section Administrator in planning and achieving organizational goals. Assists in developing short, intermediate and long-range plans.
  • Provides technical expertise to management in the formation of unit and division strategies.
  • Implements departmental and divisional policies and procedures. Conducts staff meetings to explain changes in Delaware Code, internal operating procedures or Division regulations.
  • Reviews complex or unusual problems/situations and sensitive cases to advise unit staff or top management or to respond to client questions.
  • Develops and oversees the implementation of special projects and new programs.
  • May represent the unit or department at various meetings, conferences and on community councils.

Corporations Systems Support Manager

This level supervises the daily operations of a unit within the Division of Corporations responsible for both technical and functional work involving the implementation and testing of system enhancements and ongoing maintenance.

  • Supervision is exercised over at least two or more merit full time positions. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.
  • Supervises staff in the maintenance, testing, and troubleshooting of an integrated corporations information system.
  • Participates in the planning, development, enhancement and implementation of an integrated corporations information system.
  • Evaluates maintenance requests and enhancement proposals to determine cost effectiveness; makes recommendations to management.
  • Reviews complex or unusual problems; advises management when necessary or responds directly to clients.
  • Provides training to staff and systems online agents and determines what information will be accessible to staff and customers.
  • Acts as liaison between technical staff, contractors, vendors and agency staff; informs users of system operating problems, changes, corrections, enhancements and new features.
  • Prepares reports.

Corporations Section Administrator

This level plans and directs the operation of a major corporation section in Division of Corporations.

  • Supervises employees directly and through subordinate Section Managers.
    Plans and directs the development of programs to enhance revenue gains and services provided by the division.
  • Establishes short and long-term goals, objectives and priorities in support of the divisions overall mission.
  • Drafts and recommends new or revised legislation that has significant financial impact on the state.
  • Develops and implements improvements to existing processes and systems to sustain revenues and provide maximum services.
  • Determines technical requirements for the Division's state-of-the-art computer imaging system. Gives direction to information systems staff and computer consultants concerning technical requirements and provides final approval.
  • Monitors, evaluates and analyzes problems, procedures and the delivery of services. Advises superiors of the issues and impact on the Division, corporate industry and revenues; modifies corporation process based on national and state trends.
  • Reviews and analyzes production, quality assurance, project status, and revenue projection reports to identify trends, draw conclusions and make recommendations.
  • Develops and implements division policies and procedures.
  • Negotiates contracts for required services such as lockbox, printing and publishing services.
  • Analyzes and assesses delivery of services and national and international corporate growth and reductions in new entities, mergers, bankruptcies, and other activities.
  • Tracks economic conditions impacting corporate fees, franchise tax revenues and compliance.
  • Contacts include establishing relationships with attorneys, accountants, corporate officers and business representatives to ensure division provides high quality and state of the art services in resolving disputes in the application of Delaware laws at the national and international level. 

Corporations Administrator

This level manages and enhances a significant revenue base for the State of Delaware by directing, planning and implementing the strategic goals of incorporations of the Division of Corporations regarding Franchise Tax and corporate issues of a national concern.

  • Reports to the Assistant Secretary of State.
  • Develops plans, procedures and programs. Establishes long and short term goals, objectives and priorities.
  • Establishes and maintains relationships with international and national government officials, national law associations and registered agents to promote the advantages of incorporation in Delaware and increase Delaware's market share in new incorporations or the reincorporation of large firms from other states.
  • Initiates or analyzes proposed legislation; recommends viable methods for promulgation and implementation of regulations; works with legal and corporate registered agents to gain consensus on controversial issues.
  • Provides direct administrative support to the Assistant Secretary of State in reviewing, analyzing and developing recommended division operational changes, short and long-range plans and goals; develops policies and procedures.
  • Develops, prepares, administers and controls the Division Budget.
  • Directs marketing efforts of the Division both nationally and locally; develops and implements marketing plans. Monitors and informs superiors regarding activities of other states including law changes, court decisions and fee charges as competitive market for new business increases.
  • Approves the Division procedures manual, rules and regulations utilized by law firms, registered agents and management staff.
  • Prepares special statistical and management reports for the Delaware Economic Financial Advisory Committee or legislative analysis for the Secretary of State.

Knowledge, Skills and Abilities

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

  • Knowledge of the general content of Title 8, Delaware Code.
  • Knowledge of office practices and procedures.
  • Knowledge of the policies and procedures of the Division of Corporations.
  • Knowledge of basic arithmetic including percentage calculations.
  • Knowledge of methods of effective communications.
  • Skill in the use of office equipment.
  • Skill in the operation of a computer terminal equipped with multi-window capabilities.
  • Ability to apply and explain the general content of Title 8, Delaware Code.
  • Ability to provide prompt and courteous replies to questions from clients and the general public.
  • Ability to determine if taxes/fees have been assessed and paid.

In addition to the above knowledge, skills and abilities, the Corporations Assistant requires:

  • Knowledge of applicable corporate laws per Title 8, Delaware Code.
  • Knowledge of the types of corporate shares and assets.
  • Knowledge of Business English, grammar, spelling.
  • Knowledge of Department policies and procedures.
  • Skill in the operation of a computer equipped with multi-window capabilities.
  • Ability to apply and explain applicable Delaware corporate laws.
  • Ability to analyze problems and situations and to take necessary corrective actions.
  • Ability to calculate taxes/fees due using different methods of calculations.
  • Ability to initiate and maintain effective business relationships.

In addition to the above knowledge, skills and abilities, the Corporations Specialist requires:

  • Knowledge of corporate laws and other applicable laws, rules and regulations of Delaware.
  • Knowledge of lockbox operations.
  • Knowledge of federal bankruptcy laws.
  • Skill in analyzing all types of corporate documents and records.
  • Skill in performing complex mathematical calculations.
  • Skill in effective communications.
  • Ability to advise attorneys, registered agents accountants, corporate officials, representatives of out-of-state companies and the public on specific State requirements related to the processing of a variety of corporate documents.
  • Ability to interpret, apply and explain corporate laws.

In addition to the above knowledge, skills and abilities, the Corporations Section Manager requires:

  • Knowledge of all corporate laws and other applicable laws, rules and regulations of Delaware.
  • Knowledge of managerial and supervisory principles and practices.
  • Knowledge of accounting and/or bookkeeping practices and their application to the analysis of corporate documents and records for tax/fees enforcement purposes.
  • Skill in evaluative thinking.
  • Skill in the use of the computer imaging system and the Delaware Corporation Information System.
  • Ability to manage resources.

In addition to the above knowledge, skills and abilities, the Corporations Systems Support Manager requires:

  • Knowledge of the principles and practices of supervision.
  • Knowledge of information management system architectures, division organization system business practices and requirements and systems needs.
  • Knowledge of planning, development, enhancement and implementation of an automated system.
  • Knowledge of the operation of computers and networks.
  • Knowledge of training resources and materials.
  • Skill in maintenance, testing, analysis, troubleshooting, and modification of an automated information system.
  • Skill in ensuring system is in compliance with corporation laws of Delaware and all other applicable state and federal laws, rules and regulations.
  • Ability to develop work plans to ensure the most effective use of the system capabilities.
  • Ability to establish and maintain effective working relationships.
  • Ability to identify and analyze system problems/needs/issues, assess the impact and make recommendations.
  • Ability to communicate effectively orally and in writing.

In addition to the above knowledge, skills and abilities, the Corporations Section Administrator requires:

  • Knowledge of market analysis principles and practices.
  • Knowledge of state accounting system.
  • Knowledge of cash control systems.
  • Knowledge of state-of-the-art information technology.
  • Knowledge of developing policies and procedures.
  • Knowledge of making complex analysis and decisions and maintaining positive relationships with clients in the overall management of major revenue collection sections.
  • Skill in interpreting corporation laws of Delaware and all other applicable state and federal laws, rules and regulations.
  • Skill in the principles and practices of supervision.
  • Skill in analyzing and interpreting data.
  • Skill in assessing financial data.
  • Skill in revenue forecasting.
  • Skill in analyzing reports and determining trends.
  • Ability to maintain and update division manuals, rules, regulations, policies and procedures.
  • Ability to prepare concise and accurate reports.
  • Ability to understand previous transactions of corporations, their charter documents and tax structures.
  • Ability to understand and to anticipate growth and changes in division operations and to make proper decisions.
  • Ability to collect information through interviews and consultations.

In addition to the above knowledge, skills and abilities, the Corporations Administrator requires:

  • Knowledge of the principles and practices of public administration.
  • Knowledge of the principles, practices and techniques of effective management, including human resource management.
  • Knowledge of principles and practices of fiscal management and budgetary policies as they relate to systems, planning development and management of on-going operations.
  • Knowledge of budget preparation and fiscal management.
  • Knowledge of principles and practices of marketing.
  • Skill in the management of diverse operations.
  • Skill in oral and written presentations of complex, technical information.
  • Skill in developing and promoting legislative and policy rules and regulations.
  • Ability to negotiate, write and administer contracts.
  • Ability to direct the comprehensive facets of a multi-million dollar corporation.
  • Ability to anticipate and initiate computer programming requirement changes.

Job Requirements

JOB REQUIREMENTS for Corporations Section Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Three years experience in interpreting business entity OR Uniform Commercial Code laws, rules, regulations, standards, policies and procedures.
  2. Six months experience in document processing and control which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures and ensures quality assurance of results.
  3. Knowledge of information system functional support which includes planning for informational needs to initiate system changes; developing user, operational and program documentation; coordinating, overseeing and participating in the testing of new/modified computer program enhancements by creating test data, analyzing the system's actions and determining critical system performance to ensure applications meet user needs.
  4. Knowledge of operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.

CLASS:
MAAB01
EST:
7/1/1994
REV:
1/1/1900
FORMERLY JOB CLASS:
12382

CLASS:
MAAB02
EST:
7/1/1994
REV:
1/1/1900
FORMERLY JOB CLASS:
12383

CLASS:
MAAB03
EST:
7/1/1994
REV:
1/1/1900
FORMERLY JOB CLASS:
12385

CLASS:
MAAB04
EST:
7/1/1994
REV:
1/1/1900
FORMERLY JOB CLASS:
12389

CLASS:
MAAB05
EST:
7/1/1994
REV:
1/1/1900
FORMERLY JOB CLASS:
72139

CLASS:
MAAB06
EST:
7/1/1994
REV:
1/1/1900
FORMERLY JOB CLASS:
72140

CLASS:
MAAB07
EST:
12/2/2011
REV: