Lateral Public Safety Dispatcher (911 Operator)

For Experienced Dispatchers Only

Recruitment #17-K23-001

Introduction

Are you an experienced Public Safety Dispatcher (911 Operator) looking for new challenges and opportunities? The City of Ventura invites Dispatchers with at least one year of prior public safety dispatching experience to consider joining our dynamic team. Apply on-line today at www.cityofventura.ca.gov!

To learn more about the City of Ventura Police Department, visit http://www.cityofventura.ca.gov/pd.

Applications are being accepted continuously and recruitment may close at any time.

THE POSITION

Receives, screens and responds to incoming emergency and non-emergency calls for police assistance. Dispatches appropriate units and maintains necessary communication with units during their response to calls. Performs a variety of clerical, record-keeping, and general support duties related to communication activities.

This position wears a uniform and works rotating shifts, including evenings, weekends, holidays.

An eligibility list is being established to fill the upcoming anticipated vacancies, as well as future related vacancies city-wide.

THE IDEAL CANDIDATE

  • Is an experienced public safety Dispatcher, with another police or fire agency
  • Enjoys being part of the communications team and contributing to public safety in our community
  • Handles multiple tasks simultaneously, making quick, logical decisions in high-pressure situations
  • Works independently and quickly
  • Remains calm and able to continue working when violent or highly emotional situations are occurring
  • Responds diplomatically and tactfully to people of diverse background, in adverse situations, when they may be confused, irate, upset, under the influence, or irrational.

EXAMPLES OF DUTIES

Duties may include, but are not limited to, the following:

Uses a Computer Aided Dispatch (CAD) terminal and regular telephone lines to receive emergency calls from the public requesting police services.  Determines the nature and location of the emergency, its priority, and dispatches police units as necessary and in accordance with established procedures.  Exercises considerable judgment in dispatching deployed units, emergency resources, and equipment.  Maintains contacts with all units on assignment.  Maintains the status and location of field units. 

Monitors emergency alarm panels and city alarms; and monitors city and other camera surveillance systems.  Answers non-emergency calls for assistance.  Dispatches public works emergency and other "after hours" service requests. 

Coordinates emergency calls and relays information and assistance requests involving other law enforcement and firefighting agencies.  Provides field personnel with information relating to subjects, vehicles, and property so that they can determine appropriate action to be taken. 

Trains new employees in dispatching procedures, techniques, and methods, as well as relevant department policies and regulations. 

Enters, updates, and retrieves information from computerized data base networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information.  Assists in the maintenance of communication equipment as required.

Performs other related work as required.

LICENSE/CERTIFICATES

Certificate: Typing speed of 35 words per minute is desirable.

MINIMUM QUALIFICATIONS

A combination of education, training and experience equivalent to completion of high school and one year of public safety dispatching experience equivalent to that of a Public Safety Dispatcher with the City of Ventura OR one year 911 Dispatcher Operator experience.

BENEFITS

Employment Information: Right to Work: Before employment candidates must submit documentation verifying legal right to work in the United States. Background Check: A pre-employment verification of background, references, and medical examination will be conducted. A drug screening may be required for some positions. Applicants for positions using City vehicles may be required to submit a DMV report. Probationary Period: Twelve months.

Deferred Compensation: $442 per year will be matched in a 457 Plan.

Medical & Dental Insurance:
2017 Plan Year: Up to $628 monthly towards a selection of plans. Medical insurance is effective the first of the month after date of hire. Dental insurance is effective the first of the second month after date of hire.

2018 Plan Year: Up to $691 monthly towards a selection of plans. Medical insurance is effective the first of the month after date of hire. Dental insurance is effective the first of the second month after date of hire.

Optional Benefits: $469 monthly, applied toward medical insurance premiums. Cash-out option is not available.

Vision Insurance: City paid coverage for employees and dependents. Vision insurance is effective the first of the month after date of hire.

Life Insurance: City paid term life insurance equal to the employee's annual salary, and dependent life insurance of $2,000 per dependent.

Disability Insurance: City paid short and long-term disability coverage.

Retirement: Tier I - 2% @ 55/Single Highest Year of Compensation for Classic CalPERS members who worked for the City prior to December 31, 2012 and are returning to City employment. Employees make a 7% member contribution. Tier II - 2% @ 60/3-Year Final Compensation Period for Classic CalPERS members with less than a six-month break in service from another CalPERS or CalPERS'-reciprocal agency. Employees make a 7% member contribution. Tier III - 2% at 62/3-Year Final Compensation Period for New CalPERS members. Employees make a 6.25% member contribution. Additional details regarding the City’s retirement plan will be provided to candidates during the job offer process.

Social Security: CalPERS members do not participate in Social Security retirement. Receiving a CalPERS benefit may affect your social security upon retirement. For further information contact a Social Security office or www.socialsecurity.gov/form1945.

Medicare: Employees participate only in the Medicare portion of Social Security. There is a 1.45% payroll deduction for this benefit.

Annual Leave: 14.5 days per year, increasing to 24.5 days after 15 years service, for vacation or sick leave. Employees may use vacation after successful completion of probation.

Personal Leave: 27 hours per calendar year.

Holidays: 12 paid holidays per year.

Part-Time Benefits: Regular part-time employees receive insurance, optional benefits, vacation, holidays, sick leave and disability programs proportionate to their regular work hours.

Tuition Reimbursement: $2,500 per year for tuition and books for courses taken at accredited institution after completion of probation.

Direct Deposit: Paychecks are automatically deposited to employee accounts.

Flexible Workweek: A 9/80 workweek is available for some positions.

Wellness Program: A comprehensive program is available, including on-site gym, exercise classes, downtown/beach walking routes, weight loss, and tips on nutrition and healthy lifestyle.

Selection Plan

If you have one year of public safety dispatching experience, submit a City application and supplemental questionnaire by the filing deadline. The preferred method of application is on-line at www.cityofventura.ca.gov/jobs. If you are unable to apply electronically, you may request paper materials by calling (805) 654-7853 during regular business hours. Paper applications can be FAXed to (805) 648-4467, or mailed or hand-delivered to City Hall at: 501 Poli Street, Room 210; P.O. Box 99; Ventura, California 93002. If you FAX, it is recommended that you also send the original documents.

If you are interested in the entry-level Public Safety Dispatcher TRAINEE position, please visit our website at: www.cityofventura.ca.gov/jobs. By viewing the Public Safety Dispatcher job description and clicking on the link "Email me when a job opens for the above position", you will receive an e-mail notice when the position is open. At that point, you may submit a new on-line application.

The Eligibility List established may be used to fill other vacancies at the discretion of the City. Once your application has been submitted, all future correspondence from the City will be via e-mail. Please keep your contact information up-to-date and ensure that your email spam filter allows you to receive messages from recruitment@cityofventura.ca.gov. You may also view notices sent to you by the City in the "My Applications" tab at www.cityofventura.ca.gov/jobs. For additional information on the City of Ventura, please visit our website at www.cityofventura.ca.gov.

Conclusion

The City of Ventura is an Equal Opportunity Employer. We promote equal employment opportunity to all qualified applicants without regard to age, race, color, religious creed, sex, sexual orientation, national origin, ancestry, marital status, physical disability, mental disability, medical condition, genetic information, gender, gender identity, gender expression, and military and veteran status.

In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.