Recruitment #1709-1422-001


The City of Tucson Housing & Community Development Department (HCDD) is seeking highly motivated individuals to serve the community of Tucson by providing individualized case management to help families access Public and Section 8 Housing opportunities. If you are an energetic, organized, detail-oriented individual who enjoys public interaction, come join our dynamic team to assist Tucsonan's and families throughout Pima County to improve their housing options and their lives.

General Description

This classification is a senior-level position that will be responsible for providing a wide variety of public assistance through managing caseloads, determining eligibility of housing assistance, and performing administrative duties.  This classification will act as a liaison between owners, tenants, and government agencies to provide low income housing assistance.  Employees in this classification must be able to understand and apply appropriate regulations and will assist customers in person, over the phone, and through e-mail.

Essential Functions

Manages caseloads by maintaining waiting lists, scheduling appointments, updating client files, making arrangements for inspections, preparing contracts for new move-ins, transfers, and re-examinations, calculating and collecting rent, processing rent increases, determining the client's needs, offering referrals to outside community agencies, explaining procedures, responding to complaints, and acting as a mediator between all related parties.

Understands and applies local, State, and Federal (primarily Housing and Urban Development) regulations.

Determines eligibility by interviewing clients; assisting clients with paperwork; reviewing and analyzing income, asset, and deduction information; conducting and reviewing backgrounds, examining reports, and requesting third-party verification.

Determines, certifies, and/or re-certifies participants’ assistance eligibility by verifying income, assets, and other financial data; check for completeness and accuracy of transaction.

Initiates, develops, and executes Housing Choice Voucher Program or Public Housing Program forms and lease and contract forms; issues housing vouchers; completes portfolio transfers; generates and executes leases.

Assists and communicates with citizens in-person, over the phone or online, and by mail.

Conducts compliance audits of transactions including eligibility documents, financials, and contracts; initiates and executes termination of assistance for non-compliance with housing program regulations; notifies appropriate parties and act on findings.

Responds to telephone calls, compiles information, maintains logs and files, generates maintenance work orders, processes paperwork, prepares reports, enters information into the computer system, reviews files for accuracy, prepares correspondence, orders supplies, and distributes mail.

Provides seamless customer service by demonstrating tact and persuasion when dealing with customers who may be or become irate or distraught; listens to customer concerns and asks questions, demonstrates empathy, and researches inquiries and discrepancies.

Reconciles purchasing card transactions.

Minimum Qualifications

Minimum Education Level & Type: High School Diploma or G.E.D.

Minimum Experience Qualifications: At least 1 year assisted housing, human services, community development programs, property management, or customer service

Preferred Qualifications

Previous experience working with Federally funded programs

Previous experience determining client eligibility

Property Management experience

Selection Plan

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an oral board interview.   

  • Oral board interviews will be held on September 26th and 27th, 2017.

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:      

  • 20% of your rating for education and work experience
  • 80% of your oral board interview   

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within th next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must present it at the oral board interview or email it to Denise.Kendle@tucsonaz.gov. The DD 214 must be a copy that indicates characterization of service.  

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please call Denise Kendle (520) 837-6958 at least 48 hours prior to the evaluation.

Pre-employment Medical Testing Requirements


Bulletin Footer

To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.