3302 Admission Attendant

Recruitment #TEX-3302-900166

Introduction

The Fine Arts Museums of San Francisco are seeking Admissions Attendants to work in an on-call/as-needed capacity. Employees in this class sell tickets, admit patrons to the facilities, and perform other duties as required. The essential functions include: selling, distributing, and/or collecting tickets, passes, memberships, and other products; operating a cash register or a computerized system to register sales transactions; setting up money trays to make change for patrons; preparing deposits to bank monies; providing customer service and information to patrons and staff; assisting with crowd control, counting visitors, and verifying admission receipts; assisting in the issuance of will call tickets; greeting and meeting groups and school tours; assisting with coat check and information area; maintaining inventory of admission tickets, audio sets, and other products; and checking and ensuring automated systems are functioning properly by cleaning, dusting, replacing, and/or changing receipt tapes, ticket rolls, and ink cartridges.

Typical Duties and Responsibilities: According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code (class) and are not intended to be an inclusive list.

1. Sells, distributes and/or collects tickets, passes, memberships, and other products by personally receiving various types of payment from patrons of the Fine Arts Museums of San Francisco. Operates a cash register or a computerized system to register sale transactions.

2. Sets up money trays by obtaining sufficient amounts of different denominations of dollars and coins in order to make change for Fine Arts Museums of San Francisco patrons.

3. Prepares deposits by summarizing all receipts on a daily basis and preparing forms such as cash reconciliation sheets and deposit slips in order to bank monies at the end of a shift.

4. Provides excellent customer service and information; responds to patrons' requests for directions and information about facilities & fees and other questions to aid patrons in their use and enjoyment of facilities and to actively promote sale of membership, audio tour, and products sold by the organizations.

5. Assists with crowd control, counts visitors, and verifies admission receipts; assists in the issuance of will call tickets; and assists with information area.

6. Maintains inventory of admission tickets and other products by tracking and maintaining appropriate level of inventory.

7. Checks and ensures automated systems are functioning properly by cleaning, dusting, replacing, and /or changing receipt tapes, ticket rolls, and ink cartridges. Contacts outside vendors for any repair if needed.

Minimum Qualifications

Education and Training:

One (1) year (2000 hours) verifiable experience as an admission attendant, cashier, or comparable position which requires assisting customers and handling cash on a daily basis.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ramon Williams at rwilliams@famsf.org

Applicants will be screened for relevant qualifying experience/education. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only the most qualified applicant(s) will be considered to continue in the selection process. Applicants meeting the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application. Computer kiosks are available for public use in the lobby of the Department of Human Resources, 1 South Van Ness, 4th Floor, San Francisco. The hours of operation are from 8:00 a.m. to 5:00 p.m., Monday through Friday. Applicants will be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Selection Procedures

Verification of Experience/Education:

Verification of experience/education may be required at any time of the process. If verification is required, failure to provide it may result in disqualification from the selection process. Applicants who possess a degree that is from a foreign and/or non-accredited college or university may be required to provide an equivalency certification of the degree. Any false, incomplete, or incorrect statement, regardless of when it is discovered, may result in disqualification or dismissal from employment with the City and County of San Francisco. http://www.sfdhr.org/index.aspx?page=20#verification

NOTES:

1. Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the selection process and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

2. Applicants with disabilities requiring reasonable accommodation must contact Jennifer Drone jdrone@famsf.org. Reasonable Accommodation Request: information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Requests:

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:
http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Issued: April 12, 2017
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-3202-900166

FAM/JD/4157508927

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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