1042 IS Engineer - Journey Convergent Technologies Engineer

Recruitment #TEX-1042-073101

Introduction

1042 IS Engineer - Journey Convergent Technologies Engineer
San Francisco Department of Public Health

Applicants are encouraged to file immediately as this recruitment may close at any time, but no earlier than May 05, 2017

Position Description:
The San Francisco Department of Public Health (DPH), is accepting applications for one (1) full-time 1042 IS Engineer. This is a project-based position, and the overall duration of the position cannot exceed three (3) years. 

Under general direction of the IT Convergent Technologies Supervisor, the Journey Convergent Technologies Engineer provides operational support for Telehealth, unified communications, audio/visual, conferencing, video, VoIP, real-time location services and messaging platforms. Duties include but are not limited to training, documentation, systems integration, interfacing with users, working with DPH programs, collaborating with other IT groups and break-fix activities. This position will also participate in CT related projects around new implementation or existing system enhancements.

Important and Essential Duties:

  • Support and provide IS engineering expertise on specific IT Convergent technologies including but not limited to products from the following companies: Cisco, Microsoft, Stanley Healthcare, Philips Healthcare, Cerner and Siemens.
  • Provide day-to-day operational support for convergent technology systems and infrastructure
  • Troubleshoot complex systems supporting Telehealth, UC, RTLS, A/V, Conferencing, Collaboration, Video and VoIP.
  • Collaborate with hospital staff to improve services delivery and uptime of systems supporting Telehealth, Unified Communications and Collaboration, Clinical Communications and Monitoring, RTLS, VoIP, H323, SIP, IPTV
  • Participate in selecting new technologies.
  • Coordinate multi-vendor support for the technical and administrative resolution of technology issues.
  • Establish and maintain good working relations with department personnel, staff, vendors, peers, and management.
  • Determine operating characteristics and requirements; monitor and report progress of work.
  • Cooperate in the creation of work plans and monitor personal progress of assigned tasks.
  • Analyze and document troubleshooting procedures related to convergent technology systems, networks hardware and software.
  • Attend and contribute to project team meetings and user meetings.
  • Prioritize competing requests for service.
  • Learn a variety of business procedures and processes; use logic and analysis to solve computer and systems problems.
  • Maintain system and user documentation and training materials.
  • Perform related duties and responsibilities, as required.

Knowledge, Skills and Abilities:
Knowledge of: Requirements, installation procedures, hardware, software and maintenance of systems; functional requirements, structured systems analysis and design practices and techniques.

Ability and Skill to: Communicate effectively both orally and in writing with a diverse set of clients; establish and maintain good working relations with department personnel, staff, vendors, peers and management; use logic and analysis to solve computer and systems problems; manage critical timelines effectively; exercise judgment, decisiveness and creativity in an environment subject to frequent change; prioritize competing requests for services; clearly document work and adhere to change control procedures.

Minimum Qualifications

Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:
One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/r forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desired Qualifications:
Hands-on experience administering and supporting one or more of the following:

• Real-time location services infrastructure and applications. Stanley Aeroscout preferred
• Unified Communications and Collaboration solutions. On-premise and Cloud hosted. Experience with Cisco CUCM and hybrid services preferred
• Operating room video and audio visual systems. Experience with Stryker ConnectSuite preferred
• Nurse Call systems
• Patient monitoring systems
• Telehealth systems including live-video, store-and-forward, medical imaging systems.

Certifications: Microsoft, Cisco, CompTIA, ITIL, or similar certifications

Governance, Regulatory and Compliance experience plus familiarity with HIPAA and HITECH statues.

Experience working in a healthcare environment.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point in the application, examination, or departmental selection process.

Verification of education may take the form of a diploma and/or transcripts from an accredited college or university. Information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements

Written verification of qualifying work experience must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative.

Note: falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. http://www.sfdhr.org/index.aspx?page=20#verification

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Eric Benzel, by telephone at (415) 554-2931, or by email at eric.benzel@sfdph.org

Selection Procedures

Departmental Review:
The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Note on Personal Protective Equipment (PPE):
Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.

Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.

Licensure:
Valid licensure as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure may result in dismissal and/or termination of employment.

Note:
The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Medical Examination/Drug Testing:
Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting of the correction on the Department of Human Resources website at
www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Reasonable Accommodation Request:
Applicants with disabilities requiring reasonable accommodation can find information on requesting a reasonable accommodation at
http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Copies of Application Documents:
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date. Information regarding copies of applicant documents can be found at
http://sfdhr.org/information-about-hiring-process#copies.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. Information regarding Right to Work can be found at
http://sfdhr.org/information-about-hiring-process#identification.

Additional Information:
General Information concerning City and County of San Francisco Employment Policies and Procedures may be found online at http://www.sfdhr.org/index.aspx?page=20 or hard copy at One South Van Ness Avenue, 4th Floor.

Recruitment Type: TEX
Issued: 04/21/2017
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID #: TEX-1042-073101
DHR Position #: 01134529
DPH / EB / (415) 554-2931

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.



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