9910 Public Service Trainee - Management Intern Program (MIP)

Recruitment #PEX-9910-062397


Receipt of applications may close at anytime, but not before Friday, January 31, 2014 at 5:00 PM

As an enterprise department of the City and County of San Francisco, San Francisco International Airport (SFO) is committed to setting the standard for the industry.  SFO has received numerous awards, including this year’s recognition by Airport Revenue News for outstanding concession programs.  As the “Gateway to the Pacific”, SFO had an all time record for passenger traffic in 2012 of 44.5 million passengers traveling through the airport.  SFO continues to redefine air travel by building for the future.  Airport Director John L. Martin and Mayor Edwin M. Lee announced a $4.1 billion 10-year Capital Improvement plan for the Airport, which is sure to elevate the air travel experience at SFO.  

SFO’s mission is to provide an exceptional airport in service to our communities.  Our employees carry out our mission through leadership in safety and security, customer service and satisfaction, community relations, environmental commitment, quality of facilities, and financial and economic vitality.  For more information about careers at the Airport and current opportunities, please visit www.flysfo.com.

As part of the Airport Commission’s commitment to provide qualified candidates with valuable work experience in a variety of operational administrative capacities, the Airport Commission is continuing its Management Intern Program began in 1998.  This one-year program provides comprehensive exposure to airport management and can be extremely beneficial in preparing for a career in airport leadership or business planning for public government and transportation entities.  In addition to learning about SFO’s organizational structure and its management culture, trainees will be expected to assist management and staff in performing certain regular tasks and special projects.  This year, two internships will be offered.  Both internships will be rotational offering exposure to multiple sections.  Each selected intern will have customized rotations in several of the following participating sections:  Contracts Administration, Business, Design and Construction, Landside, Noise Abatement, Planning, Safety and Health, and Operations/Terminal Systems. 

Working Conditions:  One-year internship.  Full-Time, 8:00 a.m. – 5:00 p.m., Monday – Friday.   This position may require occasional work during evenings and weekends.  Upon completing the internship, there is no implied offer of extension. 

Essential duties require the following physical skills and work environment:  Ability to work in a standard office environment which may involve prolonged sitting, bending and operation of typing, word processing and other office equipment; and ability to work evening meetings.

Minimum Qualifications

Possession of a Master’s Degree awarded 2009 to June 30, 2014 in one of the following subjects:  Architecture, Aviation, Business, Design, Economics, Finance, Occupational Safety, Public Administration, Public Policy, Planning, or related field.  Applicants failing to meet the requirement by the stipulated date will be subject to separation from employment.

How To Apply

Interested applicants must upload all of the  following supporting documents to www.jobaps.com/sf. Applicants must specifically indicate the type and date of Master’s Degree awarded or anticipated on letter of interest and/or comprehensive resume: 

1. Letter of Interest:  outlining skills, background experience and training related to the position  (copy and paste when prompted; you will also have the option to upload to “letter of interest” option)
2. Comprehensive Resume (copy and paste when prompted)
3. Position Paper on the following topic (Position Paper should be no longer than three typed, double spaced pages.) (copy and paste when prompted; you will also have the option to upload to "writing sample" as well)

Position Paper Topic:
Airports across the globe are making major changes to create an excellent guest experience.  SFO is no exception, having won several awards that contribute to an overall incredible experience for guests.  What current features does SFO have that make SFO a top guest experience, and what recommendations would you implement to make SFO an even more dynamic experience?

In your position paper, please address the following questions, and site examples of other exemplary hubs of transit:

* What makes for an amazing guest experience at an airport, or large transit hub?
* How do you address people moving within a large airport like SFO?
* How do you address transit to SFO?
* How do you incorporate social media in a positive guest experience?
* How do you tailor to guests that do not use computers or the internet?
* What airport services do you envision in your ideal guest experience?
* How do you convince airline practices to be parallel to your vision? 

File immediately:  Applications will be available beginning Monday, November 18, 2013.  This recruitment process will be open at least through Friday, January 31, 2014 at 5:00 pm.  Applications for City and County of San Francisco jobs are being accepted through an online process.  Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process. 

* Select ”9910” Public Service Trainee – Management Intern Program (PEX-9910-062397)
* Select “Apply” and read and acknowledge the information
* Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
* Follow instructions on the screen

Computer kiosks are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA or Airport Commission Human Resources at 710 N. McDonnell Road, 3rd Floor, San Francisco, CA 94128.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the Personnel Analyst, Angie Salazar at 650-821-2050 or via e-mail at Angie.Salazar@flysfo.com.   

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment.
  Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment.  Only the most qualified applicants will continue on in the selection process.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.  If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note:  Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Oral/Performance Evaluation:
Candidates will be interviewed to determine their relative knowledge, skill and ability levels in job related areas.  Candidates may be required to perform a written exercise as part of the oral/performance evaluation. 

Transportation Security Administration (TSA) Security Clearance:
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening.  Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination.  Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Conviction History

As part of the selection process an image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).  The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) history will disqualify you as a candidate based on the specific requirements of the position to which you are applying.  If selected for fingerprinting, the hiring department will contact you to schedule an appointment.

Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109).  Employment with the City requires the affirmation of a loyalty oath to this effect.  Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation Request:
Applicants with disabilities requiring reasonable accommodation for this selection process must contact the Personnel Analyst, Angie Salazar, by telephone at (650) 821-2050 or if hearing impaired (650) 821-2323 (TDD) or in writing to Angie Salazar, San Francisco International Airport – Airport Commission Human Resources, P.O. Box 8097, San Francisco, CA 94128 as soon as possible (specify class 1052 IS Business Analyst in all correspondence).

General Information concerning City and County of San Francisco Employment Policies and Procedures:

Terms of the Announcement:

Copies of Application Documents:

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Disaster Service Workers:
All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109).  Employment with the City requires the affirmation of a loyalty oath to this effect.  Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Micki Callahan, Human Resources Director
Department of Human Resources
Announcement # 062397
Airport/AS (650) 821-2050
One South Van Ness, 4th Floor * San Francisco * CA * 94103-1233 * (415) 557-4800 *


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation.  For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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