1823 Digital Product Manager

Senior Administrative Analyst

Recruitment #PEX-1823-066239


Application filing has been re-opened for this recruitment.  Applicants who applied previously do not need to reapply.






The City and County of San Francisco Department of Technology (DT) is an enterprise information and technology services organization that provides proactive leadership in the use of technology and information solutions to improve the City's operations and service delivery.

The San Francisco Business Portal (businessportal.sfgov.org) was launched in November 2014, with the purpose of serving as an online location for business owners to obtain information on how to start, stay, and grow in San Francisco. The goal of the Business Portal is to streamline the City’s business permitting and licensing process, making it much easier to navigate. The Business Portal has become a new kind of government website and an example of future improvements to the way people interact with their government.

The Business Portal team uses its relatively small size to remain nimble and highly-effective. The group sometimes acts as a small startup within government. Our days are fast-paced, and we are not afraid to roll up our sleeves to get the job done. We are looking for someone who is not afraid of doing the grunt work in order to achieve a greater goal. Government experience is not a prerequisite but you must be willing to quickly learn how government works, understand its nuances, and be willing to create small wins that will eventually add up to a larger, positive impact.

Under general direction of the Program Director, your main responsibility will be maintaining and enhancing the San Francisco Business Portal. You will also be involved in the creation of new, public-facing digital products as opportunities arise. This position is a mixed role and includes the duties of a product manager, technical support administrator, content strategist, and business analyst.


Permanent-Exempt.   The General Services Agency, Department of Technology, has an opening for an exempt appointment in San Francisco.  The position is excluded by the Charter from competitive civil service examination process.  The successful candidate shall serve at the discretion of the appointing officer.  This position has an anticipated duration of up to three (3) years.  


Incumbent will conduct the majority of work at the Department of Technology, One South Van Ness, 2nd Floor, San Francisco, CA  94103. However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as required.



Candidate must be willing to work a 40-hour week as determined by the department. Travel within San Francisco may be required.


According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1.    Conduct primary maintenance and oversee, update, and create content for the Business Portal and other sites utilizing the Drupal CMS.

2.   Responsible for the delivery, on-going success, and continuous improvement of one or more digital products and/or platforms.

3.    Conduct technical writing, information design, and serve as content strategist.

4.    Conduct detailed studies to identify workflow problems, determine methods of analysis, and identify trends in order to prepare and present recommendations and justifications.

5.    Make process and technology recommendations by assessing and optimizing system designs through review and analysis of user needs.

6.    Plan and facilitate data communication between antiquated systems.

7.    Lead Request for Proposal (RFP) and vendor management.

8.    Research, understand, condense, and communicate complex regulatory processes and technical information in a way that translates well to a diverse audience that includes external users as well as internal users and decision-makers.

9.      Conduct data analysis, synthesize web analytics, and create marketing programs to promote the Business Portal and other digital products.

10.      Serve as a liaison to multiple City departments to gather internal user feedback that will help inform updates and changes to the Business Portal.

11.  Respond to informational requests and provide administrative analysis and reporting to internal governing bodies, city officials, outside agencies, and the public.

12.  Serve in a support role for new projects, adhering to furthered development of UX/UI design and functionality.

13.  Coordinate activities related to management of multiple projects such as monitoring budgets and expenditures, shifting funds within guidelines, and preparing audit reports.

14.  Research and stay up-to-date on technology trends in the civic tech space.

15.  Oversee administrative duties as needed, including scheduling and facilitation, preparing presentations, ordering new materials, etc.

16. Performs related duties as assigned.

Minimum Qualifications

1. Possession of a graduate degree (Master's degree or higher) from an accredited college or university and three (3) years of full-time equivalent experience performing professional level analytical work as described in Note A: OR


2. Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major college coursework as described in Note B and two (2) years full-time equivalent experience performing professional level analytical work as described in Note A; OR


3. Possession of a baccalaureate degree from an accredited college or university and four (4) years full-time equivalent experience performing professional level analytical work as described in Note A; OR


4. Possession of a baccalaureate degree from an accredited college or university with major college coursework as described in Note B and three (3) years full-time equivalent performing professional level analytical work as described in Note A


SUBSTITUTION: Applicants may substitute up to 2 years of the required education with additional qualifying experience in budget analysis, financial analysis and reporting, legislative/policy analysis, or contract/grant administration. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.


Notes on Qualifying Experience and Education:

A. Qualifying professional-level analytical experience must be in one or more of the following functional areas: complex budget analysis, development and administration; complex financial/fiscal analysis and reporting; development of complex contracting systems and administration of competitive bid processes and complex contractual agreements; development and evaluation of complex management/administrative policy; complex grant administration and monitoring; complex program evaluation and planning; complex legislative analysis; complex economic analysis; or other functional areas related to the duties of positions in Class 1823, where the primary focus of the job is complex professional-level analysis for evaluation, recommendation, development and implementation of major programs and functions of department/organization. Analytical experience equivalent to the duties of Class 1822 is considered qualifying.

B. Coursework applicable to a baccalaureate or higher degree in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in Class 1823.


The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Excellent written and verbal communicator

• Experience in agile development methodologies

• Experience in Salesforce configuration and customization

• Knowledge of civic technology standards and trends, and digital content principles

• Experience in basic front-end web design, and familiarity with Drupal

• Experience in web analytics, specifically Google Analytics



1. MEDICAL TESTING: Prior to appointment, eligible candidates must successfully pass the TB testing Process.

2. Successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate’s suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to: applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

3. Prospective and current employees may be subject to drug and/or alcohol testing in accordance with Federal rules and regulations.

The City and County of San Francisco’s Substance Abuse Policy, in compliance with the Department of Transportation Omnibus Transportation Employer Testing Act of 1991 employing the Federal Motor Carrier Safety Administration (FMCSA) and Federal Transit Administration (FTA) regulations, requires drug and alcohol testing for employees in “safety-sensitive” positions. Some 7338 Electrical Line Worker positions qualify as “safety-sensitive” as defined by the (FMCSA) and FTA regulations. The selected applicants for “safety-sensitive” positions will be required to pass a Pre-Employment drug test prior to appointment and shall be subject to Random, Post-Accident, Reasonable Suspicion, Return-To-Duty, and Follow-Up testing during employment. Prior to appointment to an FMCSA “safety-sensitive position, each applicant who has participated in a DOT drug and alcohol testing program within the immediately preceding two years will be required to sign a consent form authorizing the City to contact his/her prior employers concerning his/her drug and alcohol test history.



How To Apply

Applications for this City and County of San Francisco position will be accepted through an online process only. Mailed, hand delivered or faxed applications will not be accepted.

Visit http://www.jobaps.com/sf to begin the application process.

  • Click and select 1823 Digital Product Manager - (PEX-1823-066239)
  • Click on “Apply” and read and acknowledge the information
  • Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
  • Follow instructions given on the screen.

Upon successful submittal of the application online, you will receive a notification on the screen, as well as an e-mail, acknowledging the receipt of your application materials.

Computer kiosks are located in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco. CA 94103. The hours of operation are from 8:00 a.m. to 5:00 p.m., Monday through Friday.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ryan Lim, by telephone at 415-581-4065 or by email at ryan.lim@sfgov.org.

Selection Procedures

Selection Procedure: Applications will be screened for relevant qualifying experience.  Additional screening mechanisms may be implemented in order to determine candidates’ qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.


Verification of Experience/Education: Verification of experience/education may be required at a later date. If verification is required, failure to provide it may result in disqualification from the selection process. Applicants who possess a degree that is from a foreign and/or non-accredited college or university may be required to provide an equivalency certification of the degree.



Conviction History

As part of the selection process an image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) history will disqualify you as a candidate based on the specific requirements of the position to which you are applying. If selected for fingerprinting, the hiring department will contact you to schedule an appointment.

Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued:  April 7, 2016
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-1823-066239


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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