2785 Assistant General Services Manager

Recruitment #PBT-2785-065198

Introduction

4/7/2017- Announcement amended and reopened to reflect an update to the selection procedures.  

This is a Position Based Test conducted in accordance with Civil Service Rule 111A.  

Laguna Honda Hospital and Rehabilitation Center, Environmental Services (EVS) Department, is accepting applications in class 2785 Assistant General Services Manager.  Laguna Honda Hospital and Rehabilitation Center is a long term care facility providing skilled nursing, intensive rehabilitation, acute medical, AIDS/HIV, dementia and hospice care.  

The eligible list resulting from this recruitment may be used to fill future vacancies in this class at other locations within the Department of Public Health (DPH) during the duration of the eligible list.   

Position Description:
Under direction, the Assistant General Services Manager assists in the supervision of the EVS department; plans organizes and directs the work of subordinate staff; and coordinates the day-to-day operations of the EVS department.  The essential functions include:

  • Directs, evaluates and coordinates the activities of staff assigned to EVS, including making appropriate recommendations on disciplinary actions;
  • Inspects premises for cleanliness, orderliness and safety regulations or other pertinent conditions to determine the effectiveness of EVS procedures;
  • Studies and makes recommendations concerning housekeeping methods and procedures and the most efficient assignment of staff;   
  • Implements, interprets, and enforces existing policies and procedures;
  • Assists in the development of work procedures, methods and standards;
  • Consults and makes regular contact with department supervisory personnel on EVS matters or related activities;
  • Assists in the preparation of annual budget estimates for the EVS department;
  • Directs the moving, assembling, and storage of a variety of items of supplies, furniture and equipment;
  • Conducts evaluation interviews, and makes recommendations;
  • Plans and coordinates in-service training programs for employees;
  • Prepares a wide variety of operating records, surveys and reports;
  • Directs, reviews and approves the preparation of requisitions for a variety of supplies and equipment; and
  • May serve in the absence of the manager. 

The 2785 Assistant General Services Manager performs other duties as required/assigned.  

Working Conditions: The work involves occasional exposure to health hazards, patients with contagious diseases, disagreeable elements, hazardous cleaning chemicals, blood and bodily fluids, and other medical wastes.

Minimum Qualifications

Two (2) years (equal to 4000 hours) of experience supervising general services in an institutional/hospitality setting (such as environmental services, housekeeping, messenger, laundry/linen or mailroom). 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications:  The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Completion of at least two years of college coursework from an accredited college or university.
  • Strong computer skills with demonstrated proficiency using Microsoft Word and Excel.
  • Excellent written and verbal communication skills. 

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at
http://sfdhr.org/index.aspx?page=456

Verification of Experience:  Verification of all experience needed to qualify, when requested must be on the employer's letterhead indicating the name of the applicant, job title, dates of employment, hours per week worked, duties performed and must be signed by the supervisor and/or appropriate representative.

City employees do not need to submit verification of City work experience if experience gained is from the class to which appointed.  Credit for experience obtained outside of the employee's class will only be allowed if recorded in accordance with the provisions of Civil Service Commission Rules.  City employees relying upon qualifying work experience gained outside the City and County of San Francisco must submit written verification of such experience as described above.   

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Juliette Soto by telephone at (415)554-2915, or by email at Juliette.Soto@sfdph.org

Selection Procedures

Candidates will be prompted to complete a Supplemental Questionnaire (SQ) as part of the online employment application.  Section I of the Supplemental Questionnaire will be screened for relevant qualifying experience.  Only those applicants who meet the minimum qualifications will proceed in the selection process. 

Basic Supervisory Examination (Weight: 60%) 
Candidates will be administered a written multiple-choice examination that is designed to measure basic knowledge of various supervisory practices and procedures (e.g. directing, counseling, guiding, evaluating, motivating, disciplining, developing and training subordinates, delegation, etc.) as well as customer service and reading comprehension.
This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

The examination is administered via computer or in paper format.  Qualified candidates will be notified of the particular format to be used in their test appointment notification.

The score you achieve on this examination shall be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. Please note this test is used for other supervisory classes therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.
A passing score on the Basic Supervisory Examination must be achieved in order to continue in the selection process.

Supplemental Questionnaire (Weight: 40%) 
Candidates who achieve a passing score on the Basic Supervisory Examination will have Section II of their submitted SQ evaluated in relations to the knowledge, skills, and abilities in job-related areas that have been identified as critical for satisfactory performance in this position.  This may include, but is not limited to:  knowledge of regulatory requirements for health, safety and infection control; knowledge of the principles and methodologies of budget preparation; and the ability to communicate effectively in writing.  All relevant experience, education and/or training must be on the application in order to be reviewed in the scoring process.  Candidates will be evaluated based on their SQ responses and responses cannot be changed once submitted.  Candidates must achieve a passing score in order to continue in the selection process.  Candidates will be placed on the eligible list in rank order according to their final score. The department may administer additional position-specific selection procedures to make final hiring decisions.

Certification:
The certification rule for the eligible list resulting from this examination will be Rule of the List.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

  1. Licensure: Valid licensure as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure may result in dismissal and/or termination of employment.
  2. Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.  Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a Face Fitting Respirator. 
  3. Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.
  4. Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
  5. General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.
  6. Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.
  7. Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
  8. Requests: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 
    http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities
  9. Information regarding requests for Veterans Preference can be found at: http://sfdhr.org/information-about-hiring-process#veteranspreference
  10. Seniority Credit in Promotional Exams:  Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

Exam Type:  CPE
Issued:  March 10, 2017
Reissued: April 7,2017

Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 065198
DPH/JS/(415)554-2915/DHR POS # 01091435

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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