2719 Janitorial Services Assistant Supervisor

Recruitment #PBT-2719-067387

Introduction


This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

THE DEPARTMENT 
This is a Position-Based Test administered in accordance with Civil Service Rule 111A. The current position is located at San Francisco International Airport.  The eligible list resulting from this examination may be utilized for future positions in this class in other City departments.

SFO is a world-class, award-winning airport that served more than 53 million guests in 2016.  SFO offersnon-stop flights to 46 international cities on 39 international carriers. The Bay Area's largest airport also connects non-stop with 79 U.S. cities on 13 domestic airlines.  In fiscal year 15/16, the Airport, an enterprise department of the City & County of San Francisco, accounted for $7.8 billion in business activity and supported nearly 39,400 direct jobs.

SFO’s mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel. SFO has embarked on the renovation of Terminal 1, the largest project in theAirport’s 10-year, $6.1 billion Capital Improvement Plan.  View an inside video about careers at SFO.  

AIRPORT JOB DESCRIPTION 

 Under general direction, the Janitorial Services Assistant Supervisor assists in the overall supervision and direction of custodial services in a group of public buildings; exercises work direction, through subordinate supervisory personnel, over custodians; and performs other related duties as required.

1. Supervises and coordinates the work of a large group of custodial employees engaged in cleaning activities in public buildings by exercising work direction through subordinate supervisory staff to ensure a productive work flow. This includes evaluating, monitoring and documenting the performance of all subordinate personnel and making recommendations for recognition awards as well as disciplinary actions to superiors.

2. Develops, directs and evaluates in-service training programs for new and incumbent custodial supervisory staff in order to instruct personnel regarding custodial activities and in the safe and proper use of chemicals, equipment and supplies.

3. Evaluates the performance of subordinate staff; monitors and documents attendance and behavior patterns; confers with employees; writes performance evaluations; and recommends disciplinary actions or actions of a serious nature as needed. This includes training subordinates on use of City and departmental policies and procedures regarding performance evaluation and disciplinary actions; and monitoring the evaluation duties of subordinate supervisory personnel.

4. Develops, updates, and evaluates work standards, policies and procedures by inspecting the quality of custodial services being rendered in public buildings. This includes investigating potential or actual safety hazards, as well as the evaluation and enforcement of work standards.

5. Maintains personnel, time, and vacation/holiday records; prepares and evaluates time records and other related reports in order to ensure staffing needs and payroll.

6. Monitors personnel requirements to maintain adequate custodial staffing of custodial units. This includes submitting requests to fill vacancies, approving vacation and leave requests, planning for emergencies and special events, assigning and transferring custodial personnel to cover absences and vacations.

7. Prepares written reports, memoranda, and correspondence on a variety of matters regarding the administration and operation of custodial services.

8. Maintains contact with the public and with other departments regarding custodial services; communicates and coordinates work with line supervisors in person or in writing; advises staff on City and departmental policies; investigates and responds to complaints, requests for work, and emergencies.

9. Drives motor vehicle to reach various job sites in order to monitor custodial performance.

10. Provides information to assist in the preparation of the annual budget, including the documentation of need for equipment and materials.

11. Authorizes routine and non-routine maintenance for special projects; coordinates inventory through reports from subordinate staff to ensure the availability of materials and equipment needed to perform custodial work.

12. Performs related duties as required.

Nature of work requires some physical effort involving continuous light work and occasional heavy work in moving or lifting furniture and equipment. Employees may be required to work varying shifts, weekends and holidays.

Minimum Qualifications

1. TWO (2) YEARS of verifiable experience as a custodial supervisor (equivalent to City and County of San Francisco classification 2718 CUSTODIAL SUPERVISOR) responsible for the supervision of a large group of employees engaged in custodial work;

OR

2. THREE (3) YEARS of verifiable experience as a custodial supervisor (equivalent to City and County of San Francisco classification 2716 CUSTODIAL ASSISTANT SUPERVISOR) responsible for the direct supervision of a large group of employees engaged in custodial work;

AND

3. Possession of a valid driver’s license.

DESIRABLE QUALIFICATIONS:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

1. Demonstrated experience and knowledge of Airport operations and procedures
2. Demonstrated experience and knowledge of custodial field including but not limited to: green cleaning, new cleaning procedures and most efficient cleaning equipment in market
3. Demonstrated experience in providing input regarding custodial maintenance in facility design
4. Demonstrated work experience in communicating with higher level management regarding facilities operations
5. Demonstrated work experience in Labor Relations related to custodial operations
6. Demonstrated work experience on giving presentations including but not limited to: safety & cleaning procedures, work place values and operational rules and procedures
7. Demonstrated work experience in working on special custodial projects such as: flood restoration and construction clean up
8. Demonstrated work experience in handling industrial injuries related custodial operations
9. Demonstrated work experience using a personal computer including but not limited to: payroll, email, Microsoft Word, Webinar on-line training.

VERIFICATION:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Notes:
1. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

2. One year full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40 hours work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

3. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted

RESUMES are NOT verification documents.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or
  • “I have Registered Previously” Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.

Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

You can also watch this video for further assistance with our online application system: http://www.youtube.com/watch?v=4-kUFHXhBjQ&feature=youtu.be

All work experience, education, training and other information substantiating how you meet the minimum qualifications MUST be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Aarti Lata, by telephone at (650-821-2024) or by email at Aarti.Lata@flysfo.com

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456 

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Oral Examination: (Weight: 100%)
Applicants who meet the minimum qualifications will be invited to participate in an oral exam to determine their relative knowledge, skills, and abilities in job-related areas for the 2719 classification which may include, but are not limited to: knowledge of janitorial methods and procedures, materials, chemicals, disinfectants and equipment used in the cleaning large public buildings and surrounding areas; existing safety laws, rules, methods and procedures including applicable OSHA regulations to ensure the safety of staff, the public, and building occupants; ability to plan, assign, train, inspect and evaluate the activities of supervisory subordinate personnel engaged in janitorial duties; communicate effectively and courteously with staff, othe departmental personnel and the general public as well as understand and correctly follow English instructions; promote, establish and maintain effective working relationships with staff, departmental personnel and the general public; write reports or correspondence in a clear, concise and effective manner; may be required to use a personal computer; plan, organize and coordinate and effective custodial operation; and comply with all legal laws and regulations in order to drive a vehicle legally during lenght of employment. 

Date of Oral Examination:
Only those applicants who meet the minimum qualifications will be notified of the exact date, time and place to report to the oral examination.

Certification Rule:
The certification rule for the eligible list resulting from this examination will be Rule of 10 Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Notes:
Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Candidates must achieve a passing score on the oral/performance examination in order to be ranked on the eligible list.

Transportation Security Administration (TSA) Security Clearance:
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance:
This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

Medical Examination:
Prior to appointment, candidates must successfully pass a medical examination to determine his/her ability to perform the essential functions of the job and/or the ability to meet the physical minimum requirements. Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Note:
Candidates must pass each part of the selection procedure. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. 

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

RESUMES are NOT verification documents.

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Requests for an alternate test date may be considered in limited circumstances and must be submitted to the analyst listed in this announcement within five (5) calendar days of the announcement of the test date.

Reasonable Accommodations Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Exam Type: CPE
Issued: May 16, 2017
Micki CallahanHuman Resources DirectorDepartment of Human Resources
Recruitment ID Number: PBT-2719-067387
AL/(650)821-2024

 

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Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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