2106 Medical Staff Services Department Specialist

Recruitment #PBT-2106-073530

Introduction

2106 MEDICAL STAFF SERVICES DEPARTMENT SPECIALIST

4/13/2017 - This announcement has been amended to extend the filing date.

This is a Position-Based Test administered in accordance with Civil Service Rule 111A. This position is located at Laguna Honda Hospital and Rehabilitation Center (LHH) and Zuckerberg San Francisco General Hospital & Trauma Center's (ZSFG) Medical Staff Services/Quality Management Department.   

Under general supervision of the Director of the Medical Staff Services Department (MSSD) and under lead review of the MSSD Analyst, the Medical Staff Services Department Specialist performs technical aspects of the Medical Staff credentialing process and/or provides technical support for Medical Staff office and committee functions. The Medical Staff Services Department Specialist provides direct support, coordination and preparation to the Medical Staff department for supporting all Medical Staff credentialing functions.The MSSD Specialist performs the following essential job functions:

  • Performs technical aspects of the Medical Staff credentialing process, including accurately inputting data into a complex database;
  • Processes applications by conducting primary source verification of education/training, experience, and licensure;
  • Processes Medical/Affiliated Staff appointments;
  • Provides clear and concise written and verbal communication with Chiefs of Service, members of the Medical Staff and support staff;
  • Maintains a complex computerized database and produces reports as needed;
  • Provides technical support for Medical Staff committee functions;
  • Provides administrative assistance; prepares and distributes meeting notices, agendas and minutes; records and transcribes minutes; tracks action items and assignments; and  
  • Manages mail and billing invoices; maintains time sheets of the night/weekend physician schedules; orders and manages medical staff office supplies.

The Medical Staff Services Department Specialist performs other related duties as assigned or required.

Minimum Qualifications

Experience:  One (1) year of verifiable experience in a Medical Staff Services Department or similar department  AND

License or Certificate: Possession of a current certificate or eligibility to be a candidate for the Certified Provider Credentialing Specialist Certificate or Certified Medical Staff Coordinator Certificate examinations sponsored by the National Association of Medical Staff Services 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Condition of Employment:

Possession of a valid certificate as a Certified Provider Credentialing Specialist (CPCS) or Certified Medical Staff Coordinator (CPMSM) must be obtained within two (2) years of permanent appointment.  A photocopy of the valid Certified Provider Credentialing Specialist (CPCS) or Certified Medical Staff Coordinator (CPMSM) certificate must be provided to the supervisor during this period.  Failure to obtain a CPCS or CPMSM certificate within two (2) years of permanent appointment may result in dismissal or termination from employment.

 

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring

  • Ability to maintain a high level of confidentiality, tact and excellent discretion at all times
  • Ability to establish positive working relationships with staff, faculty and the public
  • Demonstrated compassionate and respectful attention for each person, during each encounter, in alignment with ZSFG’s caring framework, ICARE (i.e. I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit)
  • Highly organized and able to simultaneously manage numerous task/projects within established timeframes
  • Excellent organizational skills and attention to detail with the ability to be flexible
  • Strong database skills 

Verification of Experience: http://sfdhr.org/getting-job#verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jennifer Jacobsen, by telephone at 415-554-2522, or by email at jennifer.jacobsen@sfdph.org.

Selection Procedures

Supplemental Questionnaire Evaluation (WEIGHT = 100%)

Applicants will be prompted to complete the Supplemental Questionnaire that must be submitted during the online application process. Section I (1-3) of the Supplemental Questionnaire will be screened for relevant qualifying experience. Only those applicant who meet the minimum qualifications will proceed in the selection process. Section II (4-7) of the Supplemental Questionnaire has been designed to measure the knowledge, skills, and/or abilities in job-related areas which may include but not be limited to: 

  • Knowledge of Medical Staff credentialing concepts 
  • Knowledge of requirements of State and Federal laws and statutes
  • Knowledge of procedures for recording and transcribing Medical Staff committee minutes
  • Organizational skills
  • Ability to prioritize tasks to meet timelines
  • Computer skills
  • Ability to utilize computer equipment, credentialing data base programs, and software programs
  • Interpersonal relations skills  

All applicants must complete the Supplemental Questionnaire. The information provided on the supplemental questionnaire must be complete and accurate. All statements made on the application and supplemental questionnaire are subject to verification.

 

All relevant experience, education, and/or training must be on the supplemental questionnaire in order to be reviewed in the rating process. Resumes will not be reviewed.   Responses cannot be changed or edited after submission.

 

Candidates will be evaluated based on their Supplemental Questionnaire responses.  Candidates must achieve a passing score in order to continue in the selection process. Candidates will be placed on the eligible list in rank order according to their final score. The department administer additional position-specific selection procedures to make final hiring decisions.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of Six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Certification:
The certification rule for the eligible list resulting from this examination will be Rule of Three (3) Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.  Click Here for information about the CPCS and CPMSM certifications

Note on Electronic Health Record (EHR):  The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Note on Personal Protective Equipment (PPE):  Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.  

Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.    

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
 

Requests:
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 
http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at: 
http://sfdhr.org/information-about-hiring-process#veteranspreference

Exam Type:  Entrance
Issued:  April 7, 2017
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-2105-073530
DPH/ JJ / 415-554-2522/DHR Pos #: 01107513

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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