1053 IS Business Analyst Senior

Quality Assurance Testing Analyst

Recruitment #PBT-1053-074456

Introduction

This is a Position-Based Test administered in accordance with Civil Service Rule 111A. The current position is located at San Francisco International Airport.  The eligible list resulting from this examination may be utilized for future positions in this class in other City departments.

SFO is a world-class, award-winning airport that served more than 53 million guests in 2016.  SFO offersnon-stop flights to 46 international cities on 39 international carriers. The Bay Area's largest airport also connects non-stop with 79 U.S. cities on 13 domestic airlines.  In fiscal year 15/16, the Airport, an enterprise department of the City & County of San Francisco, accounted for $7.8 billion in business activity and supported nearly 39,400 direct jobs.

SFO’s mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel. SFO has embarked on the renovation of Terminal 1, the largest project in theAirport’s 10-year, $6.1 billion Capital Improvement Plan.  View an Inside SFO video about careers at SFO.

POSITION DESCRIPTION:

Under the general direction of the Airport Information Technology Manager, this position will assist in the creation, development, implementation and coordination of Quality Assurance and Control for Information Technology projects at the Airport.  Responsibilities include but not limited to: gathering requirements, writing test plans, manual and automated testing, participation in UAT, testing validation, testing sign-off and acceptance, creating test scripts, documentation and project team participation.

Essential job duties:

* Responsible for the Quality Assurance and Control of all assigned IT services implemented at the Airport.

* Performs both manual and automated QA testing. Gathers and documents test and functional requirements.

* Develops and executes comprehensive test plans, scripts and scenarios; and handles traceability of all test requirements.

* Conducts testing and test validation against requirements.

* Performs QA sign-off of all services tested.

* Uses automated testing tools and participates in user acceptance testing.

* Creates, develops and implements comprehensive Quality Assurance and Control policies and standards for the Airport.

* Coordinates Quality Assurance and Control for the implementation, maintenance, upgrades and enhancements of production IT services.

* Exercises independent judgment, decisiveness and creativity in the planning, designs and supports of the QA program.

* Assists in the development of alternative solutions within established guidelines and standards; ensures the highest-level quality of service with the least possible impact on clients and services.

* Assesses, evaluates and upgrading of QA tools and procedures.

* Coordinates QA planning and other activities between the Airport and 3rd party software vendors.

* Manages relationships between the Airport and 3rd party testing organizations.

* Develops and implements sampling procedures and directions for recording and reporting quality data.

* Investigates customer complaints and non-conformance issue in relationship to Quality control.

* Collects and compiles statistical quality data and creates and manages reports to communicate outcomes of quality activities.

* Identifies QA training requirements.

* Performs ongoing compliance with quality and industry regulatory requirements.

* Performs automated API testing using tools such as JMeter, Runscope, Postman and Node.js.

* Executes scripting in JavaScript, python, and other similar languages used for automation.

* Uses tools such as Confluence, Jira and git.

* Responsible for automated testing for web applications and web services.

* Performs other duties as assigned.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:
Three (3) years of recent and verifiable experience in a QA software and systems testing role with at least 1 year in a supervisory capacity that includes the development of overarching testing strategy and the creation and implementation of QA testing process standards and using at least 2 of the following scripting languages: JavaScript, python, perl, Bourne shell or PHP.

*Please note:  The three (3) years of experience requirement must be obtained within the last seven (7) years.*

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Additional Requirement:  In addition to meeting the minimum qualifications, this position requires sufficient strength and coordination of lifting, pushing, pulling and/or carrying the 35 Lbs. weight of computer systems equipment.  It also requires bending, stooping and/or crawling in order to install or repair computer systems hardware (TST029).

Working Condition:  Essential duties require the following physical skills and work environment:  Ability to work in a standard office environment which may involve prolonged sitting, bending and operation of typing, word processing and other office equipment; and ability to work evening meetings.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled.  They may differ from the standard minimum qualifications associated with this classification.

DESIRABLE QUALIFICATIONS:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

* Additional two (2) years of experience in a QA software and systems testing role that includes the development of overarching testing strategy and the creation and implementation of QA testing process standards.

* Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

 

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process.  Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

* Select the 1053 IS Business Analyst Senior – Quality Assurance Testing Analyst (PBT-1053-074456) job announcement

* Select “Apply” and read and acknowledge the information

* Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

* Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, or the Airport Commission Human Resources at 710 N. McDonnell Road, 3rd Floor, San Francisco, CA  94128 for use by the public to apply for City jobs.  The hours of operation are from 8:00 a.m. to 5:00 p.m., Monday through Friday.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. 

To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.  Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Charlene Cun, by telephone at 650-821-2018, or by email at Charlene.Cun@flysfo.com.

Note:  Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment.  Only the most qualified applicants will continue on in the selection process.

Verification:  Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.  If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Note:  Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Oral Examination - Weight: 100%

Candidates who meet the minimum qualifications will be invited to participate in an oral examination designed to measure their relative knowledge, ability and skill levels in job related areas.  Written, assessment type, or other performance-based exercises may be utilized.  Candidates will be placed on the eligible list in rank order according to their final passing score. Candidates must achieve a passing score on the oral examination in order to be ranked on the eligible list.

Examination Note:  Only those applicants meeting the Minimum Qualifications will be notified of the exact date, time and place to report to the Oral/Written Examination.

NOTE:  Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Certification Rule:  The certification rule for the eligible list resulting from this examination will be Rule of Three Scores.  The hiring department may conduct additional selection processes to make final hiring decisions.

Eligible List:  The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of three (3) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246.  Search that document by title or job code to see which departments use the classification.

Transportation Security Administration (TSA) Security Clearance:  Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening.  Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination.  Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Selection Procedures Notes:
Candidates must pass each part of the selection procedure.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Position Based Testing:  http://www.sfdhr.org/index.aspx?page=20#positionbasedtesting

Reasonable Accommodation Request:  Applicants with disabilities requiring reasonable accommodation for this examination can find information on requesting a reasonable accommodation at http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Veterans Preference:  Information regarding requests for veterans preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Seniority Credit in Promotional Exams:  Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

General Information concerning City and County of San Francisco Employment Policies and Procedures:  Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Terms of Announcement and Appeal Rights:  Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Copies of Application Documents:  http://www.sfdhr.org/index.aspx?page=20#copies.  Applicants are advised to keep copies of all documents submitted.  Submitted documents become a permanent part of the exam record and will not be returned.  The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work:  All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Exam Type: Combined Promotive and Entrance

Issued:  Monday, March 20, 2017

Micki Callahan, Human Resources Director

Department of Human Resources

Recruitment ID Number: 074456

Airport/CC (650)821-2018

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


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