1053 Sr. IS Business Analyst-Project Manager

Recruitment #PBT-1053-071242

Introduction

AMENDED ON 1/9/17 TO REFLECT CHANGES IN MIMIMUM QUALIFICATIONS.  FILING PERIOD HAS BEEN EXTENDED.

This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

DEPARTMENT OVERVIEW
The Human Services Agency is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.

We provide a safety net for individuals and families by offering income support, community-based living support, and assistance acquiring food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search and child care assistance.

POSITION DESCRIPTION
Under general direction, this position oversees the more difficult and complex aspects of the systems development cycle, including needs analysis, cost-benefit analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, and telecommunications needs analysis. Incumbents in this position will be responsible for conducting business / systems analysis; project planning and management of various application systems whether creating new systems or modifying existing systems; creating project plans; managing user acceptance testing; coordinating system implementations; system testing; user training; meeting and communicating with various stakeholders on project progress and helping to facilitate decisions; documenting system requirements; production support; and performing other related duties as assigned.

ESSENTIAL DUTIES
1. Identify opportunities for improving business processes through automation; assist in the preparation of proposals to develop new systems.
2. Analyze data processing needs; research and evaluate software on multiple platforms to assist users to meet their departmental goals; assist in developing the evaluation criteria for software.
3. Determine operating characteristics and requirements; develop or modify and document general system design; write detailed design specifications; conduct "walkthroughs" for proposed solutions to system problems.
4. Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems; ensure the system design fits the needs of the users.
5. Provide technical support for web application and mobile application systems; consult on the analysis of an application; troubleshoot system problems; assist with the implementation of solutions.
6. Conduct system analysis and may conduct programming activities for complex systems; document new and modified systems and programs; coordinate user training in new capabilities; may assist with the conversion of new applications from test to production.
8. Interface with users to determine system needs and requirements; instruct users on newly implemented systems; define system requirements; may design and code programs; review impact of system modifications on existing systems.
9. Prepare, or assist client in preparing, service requests to implement system changes; determine level of effort required and the cost of implementing service requests; prioritize requests.
10. May provide technical production support for application systems; assist with processing schedule, assist with creating reports.
11. Coordinate/manage outside vendors and contractors to complete projects and service requests; define, assign and evaluate their work.
12. Determine security levels for systems to ensure data integrity.
13. Create test scenarios, test cases, UAT scripts, and other testing documentation to assist with testing. Test applications to assure functionality and effectiveness in performing to desired specifications.
14. Perform related duties and responsibilities as assigned.

Minimum Qualifications

1. An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field];
AND
2.Three (3) years of Project Management IT Application Design and Development. Including the following responsibilities: applications analysis, design and development, installing and maintaining complex systems and project management of applications development professionals;
AND
3.Three (3) years of recent and verifiable experience developing Web-enabled applications.

Experience in #2 and #3 above could be gained concurrently.


SUBSTITUTION:
Additional qualifying work experience as described above may substitute for the required education on a year-for-year basis. One year (2000 hours) of additional qualifying work experience will be considered equivalent to 30 semester units/45 quarter units.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this class code. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

DESIRABLE QUALIFICATIONS:
-Bachelors degree in Computer Science or closely related field
-Experience with MS Project
-Experience working in a ColdFusion or .Net environment
-Experience with SQL
-Experience writing and delivering training to end users
-Experience with Salesforce administration and configuration
-Experience with mobile application design and development

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Bonnie Chung, by telephone at 415.557.5327, or by email at bonnie.chung@sfgov.org.

 

Selection Procedures

SUPPLEMENTAL QUESTIONNAIRE 100%
Applicants will be prompted to complete the Supplemental Questionnaire that must be submitted during the online application process. The Supplemental Questionnaire has been designed to measure critical knowledge, skills and/or abilities in job-related areas which may include but not be limited to, knowledge of: Installation procedures, hardware, software and maintenance of systems; web applications, functional requirements, and systems development lifecycle; common operating systems software, relational database systems and network environments; testing and testing procedures in a web and mobile environment. Ability to: Use logic and analysis to solve computer and systems problems; establish and maintain good working relationships with department personnel, staff, vendors, peers, and management; implement and manage complex projects to achieve results; analyze data and information; understand business procedures and processes; advise and train others how to apply them; exercise decisiveness and creativity required in situations involving the evaluation of information against judgmental criteria.

Only candidates who are most qualified and whose backgrounds best match the position will continue in the selection process.

Candidates will be placed on the eligible list in rank order according to their final score. Candidates’ scores on this examination process may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Refer to the following links for verification:
Verification Guidelines: http://www.sfdhr.org/index.aspx?page=20#verification
Education Verification: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18441

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

CERTIFICATION: The certification rule for the eligible list resulting from this examination process will be Rule of 7 scores. The hiring department may conduct additional selection processes to make final hiring decisions.

ELIGIBLE LIST: The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.
Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Requests:
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:
http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at:
http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Seniority Credit in Promotional Exams:
Information regarding seniority credit can be found at:
http://www.sfdhr.org/index.aspx?page=20#senioritycredit

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Amended on January 9, 2017 to reflect changes to minimum qualifications.
Job announcement extended to broaden applicant pool.


Combined Promotive and Entrance -1053
Issued: December 28, 2016 
Recruitment No.: PBT-1053-071242
Micki Callahan, Director
Department of Human Resources
Team: HSA/BC 415.557.5327

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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