1042 IS Engineer-Journey

Recruitment #PBT-1042-067404


Announcement posted for informational purposes only May 24, 2016 - May 26, 2016.
Applications were only accepted April 25, 2016 to May 23, 2016. No new applications will be accepted.
Announcement amended and posted to reflect change in certification rule.


Amended on 05/05/2016 to amend the Selection Procedure.
Amended on 05/03/2016 to update the Civil Service Rule.

Candidates who have previously submitted applications do not need to reapply.

This is a Position Based Test conducted in accordance with Civil Service Rule 111A.
Position Description: Under general direction of the IT Manager, the IS Engineer will be responsible for the Department of Emergency Management (DEM) server systems (physical and virtual). The IS Engineer will be responsible for installations, maintenance and maintenance contracts, backups, monitoring and patching on all servers, and any SLA (Service Level Agreements). The IS Engineer is the primary technical resource for servers on the IT staff and will assist the support staff as needed with tickets escalated to this level. The IT Engineer will also be the technical lead on server-related integrations/coordination with citywide services as well as collaborative projects with other departments.

Essential duties include but are not limited to: Procure servers, software, and peripherals; Perform “rack-and-stack” deployments for Windows 20XX servers as needed; Monitor and reports on server health; Monitor and reports backup status; Maintain and document changes in Active Directory Group Policy and DNS records; Deploy and manage virtual servers in VMware environments; Assist in technical design of disaster recovery of servers and services; Maintain Windows update services and manages patch approvals; Configure and maintain Windows Server 20XX remote application and desktop services; Determine the proper installation parameters for software and hardware for smooth integration and efficiency in relation to the enterprise system and network; performs other related duties as assigned.   

Nature of Work: Candidate must be willing to work a 40-hour week as determined by the department. Occasional on-call and/or after-hours work is required.

Minimum Qualifications

1. Possession of a bachelor's degree from an accredited college or university, in computer science, management information systems, data processing, business administration, electrical engineering or a closely related field; AND

2. Two (2) years verifiable Windows server administration experience consisting of installation of hardware and software, maintenance, and configuration changes; AND

3. Two (2) years verifiable experience in server virtualization with VMWare, including design, installation and configuration of host server as well as the creation, deployment and management of virtual machines.

Substitution:  Applicants may substitute additional qualifying experience for the required education. One year (2000 hours) of qualifying experience will be considered equivalent to 30 semester units/ 45 quarter units.

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

1) MCSE 2000/2008/2012 certifications or equivalent demonstrable skills.
2) VMware Certifications.
3) Knowledge of and experience with administering NetApp Storage systems.
4) Demonstrated expertise in utilizing written and oral communication skills to document and share technical information.
5) Five (5) years of IT experience in a Windows networked environment.
6) Experience with system auditing and various compliance configurations.
7) Advanced experience troubleshooting RDP and remote application services.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits of degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456. Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City & County of San Francisco.  

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Becky Van, by telephone at 415-558-3833 or by email at becky.van@sfgov.org 


Selection Procedures

Oral Examination (Weight = 100%): Candidates will be tested to determine their relative knowledge, skill, and ability levels in job-related areas which may include, but are not limited to: knowledge of Windows 20XX based servers; knowledge of Windows virtual servers; knowledge of various data storage architectures; ability to thrive and accurately complete assigned tasks in a time-sensitive and results-oriented work environment with minimal supervision; ability to independently plan, design, implement, maintain ad troubleshoot large complex server-based systems; ability to establish, maintain, and foster professional working relations with department personnel, city-wide staff, vendors, contractors, peers, and management; ability to communication effective and professionally in writing; ability to make effective presentations to audiences with varying levels of expertise.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Background investigation: Prior to appointment, the selected candidate will be required to undergo and pass a thorough background investigation to ensure adherence to the Department of Justice requirements for Department of Emergency Management IT personnel. 

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Certification: The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List: The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of three (3) months, and may be extended with the approval of the Human Resources Director.

Requests: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference 

Seniority Credit in Promotional Exams:
Information can be found at: http://sfdhr.org/getting-job#senioritycredit

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor. 

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned. 

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. 

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.  
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1.
The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Exam Type: Combined, Promotive and Entrance
Issued: April 25, 2016
Revised: May 24, 2016
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 067404
DEM/BV 415-558-3833


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Powered by JobAps