0943 Manager VIII, Airport Services Director
|Department||Airport - San Francisco International|
|Date Opened||4/3/2017 8:00:00 AM|
|Filing Deadline||4/28/2017 5:00:00 PM|
|Salary||$176,410.00 - $225,108.00/year|
|Job Type||Permanent PBT|
Amended to extend the filing deadline and expand the applicant pool.
This is a Position Based Test administered in accordance with Civil Service Rule 111A.
SFO is a world-class, award-winning airport that served more than 53 million guests in 2016. SFO offers non-stop flights to 46 international cities on 39 international carriers. The Bay Area's largest airport also connects non-stop with 79 U.S. cities on 13 domestic airlines. In fiscal year 15/16, the Airport, an enterprise department of the City & County of San Francisco, accounted for $7.8 billion in business activity and supported nearly 39,400 direct jobs.
SFO’s mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel. SFO has embarked on the renovation of Terminal 1, the largest project in the Airport’s 10-year, $6.1 billion Capital Improvement Plan. View an Inside SFO video about careers at SFO.
The Airport Services Director reports to the Chief Operations Officer and will oversee and manage all aspects of Airport Services which include: Operations Management, Landside Operations, Ground Transportation, AirTrain Operations, Terminal Systems, Signage, and Wayfinding. The incumbent has sole responsibility for planning, monitoring, and supervising all functions, activities and operations of these areas, which includes developing and establishing airport policies and procedures and making decisions which impact the daily operations 24 hours a day, 7 days a week. In addition, the Airport Services Director provides leadership and direction in developing new programs and projects, priorities and objectives, policy recommendations and directs and coordinates the implementation of program changes as well as serves as a technical advisor to senior management and performs related duties as required.
The essential functions of this position include but are not limited to:
- Directs, develops, plans, organizes, controls, and reviews major Airport Services programs and functions, such as Operations Management, Landside Operations, Ground Transportation Unit, AirTrain Operations, Terminal Systems, Signage, Wayfinding, and special projects;
- Proactively ensures compliance with rules and regulations including the Code of Federal Regulations Part 139, Part 1540 Civil Aviation Security, Part 1542 Airport Security, and Ground Transportation;
- Develops and implements division goals, objectives, policies, and priorities; determines service levels and resource allocation for Airport Services related program areas; directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major Airport Services priorities;
- Serves as direct contact for U.S. Customs and Border Protection (CBP); reviews and approves new technologies and passenger processing systems; acts as liaison to the Federal Aviation Administration (FAA), Transportation Security Administration (TSA), San Francisco Police Department, airline tenants, vendors and contractors, and ground transportation industry providers;
- Manages the Revenue Management Advisory Committee (RMAC) to determine use and lease agreements and airline gate allocation;
- Reviews and makes recommendations for capital improvement projects to ensure operational needs are incorporated including gate configuration, common use systems, and wayfinding; identifies and develops technologies, procedures, and regulations that improve safety and security operations at the airport;
- Collaborates with other airport work sections, tenants, contractors and vendors to ensure effective and efficient security operations including airline transitions/mergers;
- Monitors the work of managers and staff, sets clear performance expectations, holds accountable and recognizes work performance of employees as appropriate; monitors the efficiency and effectiveness of the departmental organization structure, staff assignments, service levels and administrative systems; identifies and analyzes opportunities for improvement; implements improvement;
- Models behavior consistent with SFO’s Core Values in support of the Airport’s mission and strategic goals; fosters a cooperative working environment and embraces teamwork and team building initiatives;
- Participates in budget development by providing detailed justification and persuasive arguments for proposals or initiatives; implements and closely monitors budget expenditures of the operating budget for major programs and functions;
- Communicates regularly with executive-level management regarding the Airport's activities and coordination of efforts with other city departments and federal agencies in addressing the needs of the Airport;
- Represents the Airport at legal proceedings, hearings, community meetings, commission or boards, the Airport Commission and other government agencies to provide technical assistance in matters pertaining to Airport operations and security; provides subject matter expertise for governmental policies related to areas such as ground transportation;
- Responsible for supporting and overseeing areas of responsibility for the Safety & Security Director during periods of his/her absence which include: Airfield Operations; Aviation Security including Security Access Office and Security Operations Center; Airport Communications and Emergency Planning.
Working Conditions: May be required to deal with system interruptions/tests and emergencies outside of regular schedule, including weekends, nights and holidays.
1. Baccalaureate degree from an accredited college or university; AND
2. Six (6) years of experience managing airport or airline operations at a domestic commercial aviation airport to develop and implement goals, objectives, policies and procedures in programs areas such as: operations management, airfield management, aviation security and safety management, communications center management or comparable aviation related areas which includes three (3) years of supervisory experience; AND
3. Possession of a valid California driver’s license (California driver’s license must be obtained prior to appointment).
Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to the maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.
Note: One year full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.
§ Excellent written and verbal communication skills.
§ Excellent presentation and interpersonal skills to engage effectively with all levels of the organization.
§ Demonstrated superior project management skills.
§ Experience in developing, negotiating, and administrating contracts.
§ Demonstrated experience in managing a wide variety of operational systems including common use terminal systems, baggage handling systems and/or controls.
§ Experience with international flight operations and regulations.
§ Demonstrates strong leadership and innovative thinking in the development of exemplary policies and programs that promote operational efficiencies and safety.
§ Experience leading complex operational programs in a large airport environment.
§ Demonstrates technical expertise and change management necessary to embed operational improvements and innovation throughout the organization.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
§ Select the desired job announcement
§ Select “Apply” and read and acknowledge the information
§ Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
§ Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Andrea Caporale, by telephone at 650-821-2050, or by email at email@example.com.
Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456
Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.
Management Test Battery (Weight 50%): Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. A passing score must be achieved on the Management Test Battery to continue in the selection process.
A passing score must be achieved on the Management Test Battery in order to continue in the selection process.
This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.
Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.
Supplemental Questionnaire (Weight 50%): Candidates will be prompted to complete a Supplemental Questionnaire that must be submitted during the online application process. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for the position 0943 Manager VIII – Airport Services Director. All relevant experience, education and/or training must be on the application in order to be reviewed in the rating process.
Candidates will be placed on the eligible list in rank order according to their final score.
Eligible List: The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission http://sfdhr.org/index.aspx?page=20#eligiblelists. The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.
Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.
Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List. The hiring department may conduct additional position-specific selection processes to make final hiring decisions.
Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.
Customs Clearance: This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.
Medical Examination: Prior to appointment, eligible candidates must successfully pass a medical examination to determine their ability to perform the essential functions of the job.
As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
· Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
· Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.
If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Reasonable Accommodation Request: Applicants with disabilities requiring reasonable accommodation for this examination can find information on requesting a reasonable accommodation at
Seniority Credit in Promotional Exams: Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit
Veterans Preference: Information regarding requests for veteran’s preference can be found at:
Terms of the Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
Copies of Application Documents: Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.
Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
Additional Information: General Information concerning City and County of San Francisco Employment Policies and Procedures may be found online at: http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.
Exam Type: COMBINED PROMOTIVE & ENTRANCE
Human Resources Director
Department of Human Resources
Recruitment ID #: 072017
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.