0941 Manager VI - San Francisco Benefits Net Program Director

Recruitment #PBT-0941-082301

Introduction

ANNOUNCEMENT EXTENDED TO BROADEN APPLICANT POOL, APPLICANTS WHO PREVIOUSLY APPLIED NEED NOT REAPPLY

This announcement has been amended and extended to reflect changes with the announcement close date.  Applicants who already applied under Recruitment PBT-0941-082301 during the filing period December 7, 2017 through January 12, 2018 need not reapply and will be included in the applicant pool.

12/29/17: Extended application deadline to January 12, 2018
1/12/18: Extended application deadline to January 29, 2018

Appointment Type: This is a Position Based Test conducted in accordance with Civil Service Rule 111A. The current position is located at the San Francisco Human Services Agency.  The eligible list resulting from this examination may be utilized for future positions in this class.

With a staff of approximately 2,200 employees, San Francisco’s Human Services Agency (HSA) is the central resource which delivers public assistance, child welfare, and aging and adult services to the citizens of San Francisco. Its mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The Office of Early Childhood Education joined the Agency in 2014. The Agency retains two commissions and two department heads.

We provide a safety net for individuals and families by offering income support, community-based living support, and assistance getting food, housing and health coverage.  We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults.  We help people secure employment through training, job search and child care assistance.

 

POSITION DESCRIPTION

This is a high-level executive management position that reports directly to the Human Services Agency Deputy Director of Economic Support & Self-Sufficiency Programs.  The San Francisco Benefits Net (SFBN) Program Director directs the operations of HSA’s integrated MediCal and CalFresh Programs. SFBN has a workforce of approximately 470 staff who provides critical health and nutrition assistance to over 125,000 low-income households at any given time. The position requires a high degree of independent leadership and initiative, the ability to exercise sound judgment, and strong communication and interpersonal skills.  Experience and familiarity with the administration of public entitlement programs are necessary as the position requires a detailed understanding of laws, regulations and operational issues relevant to benefits administration.

Essential Duties and Responsibilities

  1. Managing and directing the organizational, and operational activities of the SF Benefits Net program.
  2. Directing and overseeing the development and management of a budget of approximately $62M for the combined SF Benefits Net program.
  3. Coordinating efforts with other divisions, outside agencies and organizations in building partnerships and collaborations to carry out programs in line with the mission of the Agency.
  4. Directing and evaluating management and supervisory staff to ensure a level of production and quality of work and accomplishments for the entire Program.
  5. Monitoring the efficiency and effectiveness of the program’s organizational structure, staff assignments, service levels and administrative services.
  6. Representing the Agency with state and federal officials and committees as required or as designated by the Director of the Agency or his Deputy.
  7. Planning, developing and implementing business service and program activities for the Agency’s SF Benefits Net program.
  8. Participating with other executive staff in developing the Agency’s strategic plan, annual budget and fund development initiatives.

Minimum Qualifications

1. Possession of a Master’s Degree from an accredited college or university in social work, social science, public health, public administration, business administration or closely related field; AND

Experience: Four (4) years of verifiable progressively responsible management experience analyzing and/or administering programs that determine eligibility for public assistance in a large human services agency or non-profit organization. A minimum of four (4) years of the required experience must involve supervising subordinate managers;

 

OR

 

2. Possession of a Bachelor’s Degree from an accredited college or university in social work, social science, public health, public administration, business administration or closely related field; AND

Experience: Six (6) years of verifiable progressively responsible management experience analyzing and/or administering programs that determine eligibility for public assistance in a large human services agency or non-profit organization. A minimum of four (4) years of the required experience must involve supervising subordinate managers;

 

OR

3. Experience: Ten (10) years of verifiable progressively responsible management experience analyzing and/or administering programs that determine eligibility for public assistance in a large human services agency or non-profit organization. A minimum of four (4) years of the required experience must involve supervising subordinate managers.

Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

 

 

·       Select the desired job announcement

·       Select “Apply” and read and acknowledge the information

·       Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

·       Follow instructions on the screen

 

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst Ivy Yeung by telephone at 415-557-6205 or by email at ivy.yeung@sfgov.org.

 

Selection Plan

Written Exam - Management Test Battery (40%)

Written Performance Exam (60%)

Selection Procedures

Management Test Battery (Weight: 40%):

 

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process.

A passing score must be achieved on the Management Test Battery in order to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

 

Written Performance Exam (Weight: 60%)

Candidates who pass the Management Test Battery will be invited to participate in the Written Performance Examination designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of administrative and management principles and practices; ability to exercise independent judgment; knowledge of and ability to manage a program and staff; knowledge of public assistance programs and the how to meet regulatory requirements; interpersonal skills; written and oral communications ability.

CERTIFICATION: The certification rule for the eligible list resulting from this examination process will be Rule of the List. The hiring department may conduct additional selection processes to make final hiring decisions.

ELIGIBLE LIST: The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246Search that document by title or job code to see which departments use the classification.

 

 

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Seniority Credit in Promotional Exams:
Information regarding seniority credit can be found at:
http://www.sfdhr.org/index.aspx?page=20#senioritycredit 

 

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies

Reasonable Accommodation Request: Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

Clerical Errors: May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

General Information: Concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Driver’s License requirement: Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

Veteran’s Preference: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification 

 

Exam Type:  CPE
Issued: December 7, 2017
Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0941-082301
HSA/IY 415-557-6205

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


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