0932 Manager IV

Quality Management Director, Behavioral Health Services

Recruitment #PBT-0932-073197

Introduction

 

Applications for this recruitment process will be accepted continuously and may close at any time, but not before May 12, 2017.  Interested candidates are encourage to apply immediately.

 

This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.  

San Francisco Department of Public Health (DPH), Behavioral Health Services (BHS), provides a diverse network of programs for adults/older adults, children, youth and families. The BHS multidisciplinary team provides comprehensive services to residents of San Francisco who receive Medi-Cal benefits, San Francisco Health Plan members, and to other San Francisco residents with limited resources. BHS offers welcoming, culturally & linguistically responsive, and integrated systems-of-care, to maximize clients' recovery & wellness for healthy and meaningful lives in their communities.

The Quality Management Director for BHS responsibilities include directing, planning and supervising multiple important functions for BHS including overseeing and managing the extensive regulatory reporting, external reviews and state audits for the Mental Health Plan (MHP), Family Mosaic Programs Managed Care Plan (FMP) and the newly created Substance Use Disorder Organized Delivery System (ODS).

ESSENTIAL DUTIES:

The 0932 Manager IV, Quality Management Director,  BHS performs the following essential duties:

  • Develop, implement and direct program evaluation and research on the effectiveness and efficiency of complex service systems and grant funded programs;
  • Collaborate in research projects with external researchers;
  • Function as Ambulatory Care Privacy Officer for Research, and in this capacity, approve research and data requests within BHS;
  • Oversee the Doctoral Student Research Practicum Program;
  • Oversee the collection and reporting of provider performance objectives;
  • Provide DPH administrators and policy makers with data for decision making;
  • Implement and evaluate Evidence-Based Practices;
  • Draft evaluation plans for grant proposals;
  • Participate on DPH Evaluation Committees;
  • Develop, implement and oversee quality improvement programs for FMP, MHP and ODS and monitor the quality of care and administrative processes through the ongoing collection and analysis of qualitative and quantitative information;
  • Facilitate management-level discussions of quality of care issues;
  • Ascertain, plan, and implement two Performance Improvement Projects following Federal guidelines for each of the 3 behavioral health state plans (FMP, the MHP and the ODS);
  • Direct, manage and evaluate training to contract and civil service providers on Continuous Quality Improvement (CQI), small test of change and provide technical assistance in CQI project implementation;
  • Oversee, facilitate and document federal mandated, monthly Behavioral Health QI meetings; Co-chair Ambulatory Care Performance Improvement Committee and ensure the development of data reporting and quality, metric development and monitoring and Quality Improvement (QI) competency building throughout the system of care;
  • Oversee documentation improvement and technical assistance;
  • Participate in County, Regional, and State-wide Quality Improvement Committees; Timely Access Committee, and other related Quality Assurance Committees;
  • Ensure that all federal, state and local reporting regulations are met including the development of a dashboard;
  • Oversee the preparation and be the departments lead for the 4 to 5 state audits each year;
  • Oversee the response to any findings or recommendations from the states review teams; and
  • Ensure the development and reporting of Early and Periodic Screening, Diagnostic and Treatment (EPSDT) Performance Outcome System Plan and Meaningful Use clinical outcomes reporting.

The 0932 Manager IV, Quality Management Director, BHS also performs other related duties as required/assigned.

Compensation and Benefits: The normal annual salary range is $122,070-$155,766. Appointment above the maximum of the normal range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range.

In addition to a competitive salary, the City and County of San Francisco offers flexible benefit plans with pre-tax elections which include: medical and dental insurance; retirement plan; deferred compensation plan; Social Security; long-term disability plan; life insurance; management training program; eleven (11) paid holidays annually; five (5) floating holidays; depending on years of service, ten (10), fifteen (15), or twenty (20) vacation days annually; and may earn up to 100 hours paid administrative leave annually.

Minimum Qualifications

1. Bachelor's degree in Psychology, Social Work, or Program Evaluation, or closely related field, AND

2. Six (6) years (12,000 equivalent hours) of professional experience which includes program performance measurement, quality improvement, and risk management.  Qualifying experience must include three (3) years (6000 equivalent hours) supervising professional staff.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

 

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

1) Master's and/or Doctoral degree preferred in Psychology, Social Work, Program Evaluation or other closely related field.

2) Demonstrated four (4) years related work experience in Public Health sector including experience in managing regulatory reporting, external reviews and Medi-Cal audits.

3) Demonstrated three (3) years experience working in program(s) related to serving Medi-Cal beneficiaries and/or consumers of behavioral health services, with emphasis on recovery and wellness.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Verification of required education typically must be a photocopy of the degree or transcript from an accredited college or university.

 
Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative. City and County of San Francisco (CCSF) employees do not need to submit verification of their City employment, but must submit written verification of outside experience. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.

Verification of required licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Karrie Johnson, by telephone at 415.554.2919, or by email at Karrie.johnson@sfdph.org.

Selection Procedures

Management Test Battery: (Weight: 40%)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire Evaluation: (Weight: 60%)
Applicants will be prompted to complete a supplemental questionnaire as part of the online employment application process. The Supplemental Questionnaire Evaluation is designed to measure knowledge, skills, and/or abilities in job-related areas which may include, but not be limited to:

Technical Skills: including research and evaluation theory and design methodology, advanced statistics, qualitative and quantitative data analytic skills

Interpersonal Skills: ability to build coalitions and consensus with every level of organization and community

Management (Supervisory Skills):  knowledge of supervising professional staff

Critical Thinking/Analytical Skills: strategic minded, outcome-oriented focus, problem solving ability, negotiation skills and coordination ability

Oral Communication:  Ability to communicate with individuals and groups in a clear, organized and persuasive fashion, listen and facilitate an open exchange of ideas; flexibly adapt style to effectively converse with people from different socioeconomic, educational or cultural backgrounds.

Written Communication:  Ability to prepare reports, memos, and correspondence that are clear and well written; accurately complete forms, logs and other work documents.

 

Once submitted, applicant responses on the Supplemental Questionnaire cannot be changed. Applicants must achieve a passing score on the Supplemental Questionnaire Evaluation in order to be ranked on the eligible list. Successful applicants will be placed on the eligible list, in rank order, according to their final score on the Supplemental Questionnaire Evaluation.

After the eligible list is finalized/adopted:
• The department may administer additional selection procedures to make a final hiring decision (e.g. interviews, written exercise, etc.).
• Applicants meeting the Minimum Qualifications are not guaranteed advancement through all steps of the selection process.

 

 Certification:
The certification rule for the eligible list resulting from this examination will be Rule of the List.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

 

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Licensure/Certification/Registration:
Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout duration of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Note on Personal Protective Equipment (PPE):
Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.

Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.

Medical Examination:
Prior to appointment, at the Department’s expense, applicants may be required to take a tuberculosis (TB) screening test, medical examination, and/or drug test. 
 

Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

 

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

 

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Requests:

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 
http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities


Information regarding requests for Veterans Preference can be found at: 
http://sfdhr.org/information-about-hiring-process#veteranspreference

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:
http://www.sfdhr.org/index.aspx?page=20#senioritycredit

 

Exam Type: CPE 
Issued: April 14, 2017
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0932-073197
DPH/ KJ / 415.554.2919 (01135383), MCCP-81-255

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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