0931 Manager III - San Francisco Benefits Net Site Director

Recruitment #PBT-0931-902522

Introduction

ANNOUNCEMENT EXTENDED TO BROADEN APPLICANT POOL, APPLICANTS WHO PREVIOUSLY APPLIED NEED NOT REAPPLY

This announcement has been amended and extended to reflect changes with the announcement close date.  Applicants who already applied under Recruitment PBT-0931-902522 during the filing period December 13, 2017 through January 9, 2018 need not reapply and will be included in the applicant pool.

12/26/17: Extended application deadline to January 9, 2018

1/9/18: Extended application deadline to January 24, 2018

 

This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.

San Francisco’s Human Services Agency (SFHSA) is the central resource which delivers public assistance, child welfare, and aging and adult services to the citizens of San Francisco. Its mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The Office of Early Care and Education joined the Agency in 2014.

POSITION DESCRIPTION

Under administrative direction, the San Francisco Benefits Net (SFBN) Site Director will oversee and coordinate the day-to-day workflow of programs under SFBN Program (Medi-Cal and CalFresh) by assuming oversight of staff and program operations at one of the three SFBN service centers.  With a goal of meeting program requirements set forth by State and City laws and requirements, the SFBN Site Director works as a conduit of information between the SFBN Program Director and section managers, supervisors and line staff.  In addition to managing the goals and strategy of the Program, the SFBN Site Director will regularly report updates to the SFBN Program Director.

Essential Duties and Responsibilities

  1. Managing the preparation and maintenance of program records, reports, files and statistical information to assist with long and short range planning.
  2. Collaborating, approving, managing and overseeing the implementation of administrative letters, memos, regulations, legislation and manual revisions to ensure continuity of service or benefit delivery and a consistent understanding of policies and procedures.
  3. Directing and participating in program activities and meetings with internal divisions and outside agencies, including but not limited to management team meetings and quality assurance committees, in order to enhance service delivery.
  4. Planning, implementing and evaluating assigned programs.
  5. Working collaboratively with the SFBN Program Director, fellow SFBN Site Directors and the Director of Program Support Operations, among others, to provide consistent and effective leadership to the SFBN Program.
  6. Directing the development of and presenting complex analysis for Human Services executive staff for program purposes.
  7. Serving as point of contact for staff within and outside of SFBN on issues related to facilities, security and onsite third party service providers (i.e. Health Care Options).
  8. Managing and coordinating workflow to ensure required deadlines are met, and the workload is equitable.
  9. Managing personnel administration to fill open positions in the program, which includes preparing and coordinating the recruitment process. 
  10. Maintaining awareness of and appropriately managing SFBN personnel issues within your chain of command, including escalating issues as needed to the SFBN Program Director and/or HR and applying departmental and City-wide policies and procedures to correct work-related performance issues.
  11. Representing SFBN and the SFHSA in external meetings with stakeholders including but not limited to CWDA, CDSS and the Board of Supervisors, as assigned.

Minimum Qualifications

  1. Education: Possession of a Master’s Degree from an accredited college or university in social work, public health, public administration or closely related field; AND

Experience: Three (3) years of verifiable progressively responsible professional  experience analyzing and/or administering programs that determine eligibility for public assistance in a public social service agency or non-profit organization of which three (3) years must be supervising supervisors; OR    

  1. Education: Possession of a baccalaureate degree from an accredited college or university in social work, public health, public administration or closely related field; AND

Experience: Five (5) years of verifiable progressively responsible professional experience analyzing and/or administering programs that determine eligibility for public assistance in a public social service agency or non-profit organization of which three (3) years must be supervising supervisors; OR   

  1. Experience: Nine (9) years of verifiable progressively responsible professional experience analyzing and/or administering programs that determine eligibility for public assistance in a public social service agency or non-profit organization of which three (3) years must be supervising supervisors.   

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

·       Experience working in the Supplemental Nutrition Assistance Program (SNAP) formerly known as Food Stamps and known in California as CalFresh

·       Working knowledge of Medi-Cal, Cash Assistance Linked to Medi-Cal Program (CALM), Cash Assistance Program for Immigrants(CAPI), CalFresh, and applicable Federal, State and local laws and regulations

·       Demonstrated ability to communicate skillfully verbally, in writing and deal tactfully and effectively with various personnel and the general public

·       A team and relationship builder with internal and external stakeholders

·       Knowledge of the principle of supervision and management practices, training and performance evaluation

·       Comprehensive knowledge and pertinent understanding of local, state, and federal policies, procedures, laws codes, and regulations and the ability to interpret and apply them

·       Experience in a call and services environment

·       Comprehensive knowledge of other public welfare program related to CalFresh and MediCal.

 

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

 

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst Ivy Yeung by telephone at 415-557-6205 or by email at ivy.yeung@sfgov.org.

Selection Plan

Written Exam - Management Test Battery (40%)

Oral/Performance Exam (60%)

Selection Procedures

Management Test Battery (Weight: 40%):

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process.

A passing score must be achieved on the Management Test Battery in order to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

 

Oral/Performance Exam: (Weight: 60%)

Candidates who pass the Management Test Battery will be invited to participate in the Oral/Performance Examination designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of administrative and management principles and practices; ability to exercise independent judgment; knowledge of and ability to manage a program and staff; knowledge of public assistance programs and the how to meet regulatory requirements; interpersonal skills; written and oral communications ability.

Certification:
The certification rule for the eligible list resulting from this examination will be Rule of the List.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

 

Eligible List:

The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

 

Conviction History

As part of the selection process an image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) history will disqualify you as a candidate based on the specific requirements of the position to which you are applying. If selected for fingerprinting, the hiring department will contact you to schedule an appointment.

Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Seniority Credit in Promotional Exams:
Information regarding seniority credit can be found at:
http://www.sfdhr.org/index.aspx?page=20#senioritycredit 

 

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies

Reasonable Accommodation Request: Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

Clerical Errors: May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

General Information: Concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Driver’s License requirement: Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

Veteran’s Preference: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification 

 

Exam Type:  CPE
Issued: December 12, 2017
Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0931-902522
HSA/IY 415-557-6205

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


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