0931 Manager III - Director of Social Services
|Specialty||Director of Social Services|
|Date Opened||6/10/2016 8:00:00 AM|
|Filing Deadline||1/23/2017 5:00:00 PM|
|Salary||$113,672.00 - $145,106.00/year|
|Job Type||Permanent PBT|
0931 MANAGER III – DIRECTOR OF SOCIAL SERVICES
January 6, 2017: Revised Minimum Qualifications and Certification Rule
Applicants are encouraged to file immediately as this recruitment may close at any time, but no earlier than June 24, 2016
Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG), owned and operated by the City and County of San Francisco’s Department of Public Health, is part of a city-wide integrated health care system, providing primary, specialty, and hospital care for vulnerable populations.
ZSFG is an essential part of San Francisco's health care system serving some 100,000 patients each year and providing 20 percent of the city's inpatient care. Recognized as one of the nation's top hospitals, ZSFG serves the community with a full complement of inpatient, outpatient, emergency, diagnostic and psychiatric services for adults and children 24-hours a day.
Under general administrative direction of the Director of Utilization Management, the 0931 Manager III - Director of Social Services is responsible for the strategic planning, program development and implementation of all social services initiatives at ZSFG. The 0931 Manager III – Director of Social Services oversees daily operations and supervises a staff of approximately 59 employees, including but not limited to social workers and health workers; guides the Social Services Department to achieve ZSFG’s strategic initiatives, keeping patient care and staff well-being at the center of the program; functions as a key partner across the ZSFG leadership team, modeling collaborative problem-solving and servant leadership; and emulates the hospital’s core values: joy in our work, thirst in our learning, and compassionate care.
The 0931 Manager III – Director of Social Services performs the following essential job functions:
- Provides vision and leadership to effectively inspire and direct the Social Services Department in developing and achieving goals and objectives that are congruent with the values, mission, vision and strategic plan of ZSFG, the San Francisco Health Network and the San Francisco Department of Public Health;
- Functions as a senior leader to plan, develop, implement, and monitor a comprehensive, integrated and resourceful hospital and community based social service program for medical inpatient, outpatient and inpatient psychiatry;
- Achieves performance goals for a complex and diverse social service program by assisting patients and their families with resources and support;
- Provides fiscal oversight for the Social Services Department including staff, materials and supplies, and capital equipment budgets; ensures regular budget monitoring occurs to achieve performance targets;
- Oversees funds allocated for equipment and transportation for medically indigent patients;
- Provides the framework for planning, directing, coordinating, and monitoring to improve care, treatment, and services to respond to community and patient needs and improve health care outcomes based on regulatory standards (i.e. Title 22);
- Partners with health care providers, nursing, and other services in the planning, development, and integration of social work services into hospital and clinic programs; engages with community partners, as appropriate;
- Develops, implements, and monitors an ongoing departmental quality improvement program which effectively evaluates the process of delivery, quality and effectiveness of social services; effectively communicates and engages staff in program improvement;
- Analyzes performance data, identifies trends, and evaluates workload and other factors which may impact the delivery of quality social services; leads active daily management that ensures performance targets are monitored, problem solving is active and staff are engaged with continuous improvement; and
- Develops, implements and monitors an effective training program for students, in collaboration with accredited schools of social work; provides a structure for a career pipeline.
The 0931 Manager III – Director of Social Services performs other related duties as assigned.
Compensation and Benefits:
The normal annual salary range is $113,672 - $145,106 (effective 7/1/16). Appointment above the maximum of the normal range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range.
In addition to a competitive salary, the City and County of San Francisco offers flexible benefit plans with pre-tax elections which include: medical and dental insurance; retirement plan; deferred compensation plan; Social Security; long-term disability plan; life insurance; management training program; eleven (11) paid holidays annually; five (5) floating holidays; depending on years of service, ten (10), fifteen (15), or twenty (20) vacation days annually; and may earn up to 100 hours paid administrative leave annually.
- Five (5) years of professional experience as a Social Worker. Qualifying experience must include three (3) years of experience supervising Social Workers; AND
- Possession of a valid license issued by the California Board of Behavioral Sciences as a Licensed Clinical Social Worker (LCSW).
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.
- Experience supervising Social Workers in an acute care hospital
- Demonstrated compassionate and respectful attention for each person, during each encounter, in alignment with ZSFG’s caring framework, ICARE (i.e. I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit)
- Ability to inspire teams to work together for a common goal
- Demonstrated excellence in verbal and written communication
- Commitment to continuous improvement using the framework and tools of Lean/Toyota Production System
- Strong computer skills, including Word, Excel, PowerPoint, etc.
How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
- Select the desired job announcement
- Select “Apply” and read and acknowledge the information
- Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
- Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Applications and application-related materials (e.g. supplemental questionnaires) that are incomplete or completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Verification of required education typically must be a photocopy of the degree or transcript from an accredited college or university.
Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative. City and County of San Francisco (CCSF) employees do not need to submit verification of their City employment, but must submit written verification of outside experience. San Francisco City and County employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.
Verification of a required license/certificate typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Yvette Gamble, by telephone at (415) 554-2911, or by email at email@example.com
Supplemental Questionnaire Evaluation:
Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process. All applicants must complete the Supplemental Questionnaire and it must be submitted with the application by the final filing deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Supplemental Questionnaire will be used to assist in determining if you have the minimum and desirable qualifications for the position.
Management Test Battery: (Weight: 100%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343.
A passing score must be achieved on the Management Test Battery in order to continue in the selection process.
This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.
Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.
Applicants must achieve a passing score on the Management Test Battery in order to be ranked on the eligible list. Successful applicants will be placed on the eligible list, in rank order, according to their final score on the Management Test Battery.
After the eligible list is finalized/adopted:
- The department may administer additional selection procedures to make a final hiring decision (e.g. interviews, written exercise, etc.).
- Applicants meeting the Minimum Qualifications are not guaranteed advancement through all steps of the selection process.
The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.
Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.
As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
- Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.
If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
Valid licensure as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure may result in dismissal and/or termination of employment.
Prior to appointment, at the Department’s expense, applicants may be required to take a tuberculosis (TB) screening test, medical examination, and/or drug test.
Note on Personal Protective Equipment (PPE):
Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.
Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.
Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.
Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.
Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:
Information regarding requests for Veterans Preference can be found at:
Seniority Credit in Promotional Exams: Exam Type: CPE
Information regarding seniority credit can be found at:
Issued: June 10, 2016
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0931-067255
DPH/YG/(415) 554-2911 (#01089153, MCCP #81-066)
Exam Type: CPE
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.