0923 Manager II - Welfare to Work Services Division Manager

Recruitment #PBT-0923-076175

Introduction

This is a Position Based Test conducted in accordance with Rule 111A of the San Francisco Civil Service Commission Rules.

Introduction:

The Human Services Agency (HSA) of the City and County of San Francisco serves as the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.

The Agency’s Welfare to Work Services Division staff work closely with primary case-workers in the PAES (Personal Assisted Employment Services) and CalWORKs (California Work Opportunity and Responsibility to Kids) programs to ensure that clients are receiving employment-related services and training consistent with their welfare-to-work plans. This is a critical part of the Agency’s strategy for providing comprehensive workforce development services to CalWORKs clients in order meet new federal work participation requirements, which will determine program funding.

Position Description:

Under general direction of the Welfare to Work Services Division Director, the Welfare to Work Services Division Manager supervises, plans, and coordinates the operations of a program comprised of multiple units involved in highly technical and analytical work, or in the provision of workforce development services to clients, all related to the Human Services Agency’s Welfare to Work Services Division. There may be two positions available for this recruitment.

The essential functions of this position include, but are not limited to:

  • Coordinating and participating in program activities and meetings with internal divisions and outside agencies to enhance service delivery.
  • Directing the preparation and maintenance of program records, reports, files and statistical information to assist with long and short range planning.
  • Monitoring the efficiency and effectiveness of the services, staff assignments, and service levels. 
  • Reviewing and interpreting administrative letters, memos, regulations, legislation and manual revisions to ensure continuity of service or benefit delivery and a consistent understanding of policies and procedures.
  • Directing and coordinating workflow to ensure required deadlines are met and the workload is equitable.
  • Participating in the preparation and coordination of the program budget, contracts and the recruitment and selection of staff.
  • Applying departmental and citywide policies and procedures to correct work-related performance issues.
  • Writing policies, procedures, reports, memos and other correspondence.
  • Planning, implementing and evaluating assigned programs.
  • Analyzing, interpreting and implementing new regulations and policies.
  • Providing complex analysis for Human Services executive staff.

Minimum Qualifications

  1. Education: Possession of a Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, Liberal Studies, or a closely related field, AND
  2. Experience: Four (4) years of full time verifiable professional experience in a public entity, non-profit organization or the private sector in the area of Workforce Development programs. Required professional experience must be equivalent to work performed by City and County of San Francisco classes 2917 Program Support Analyst, 2907 Eligibility Worker Supervisor, 2913 Program Specialist, 2915 Program Specialist Supervisor, 9705 Employment & Training Specialist IV, or 9706 Employment & Training Specialist V.

Substitution: Applicants may substitute the full educational requirement (MQ# 1) with additional qualifying experience as describe in MQ# 2. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Desirable Qualification:

  • Extensive analytical or operational knowledge of both the occupational field and local labor market informational reports.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement (PBT-0923-076175)
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Matthan Churchill, by telephone at 415-557-5453, or by email at Matthan.Churchill@sfgov.org.

Selection Procedures

Supervisory Test Battery (Weight 40%):

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire Evaluation (Weight 60%):

Applicants who pass the Supervisory Test Battery will be eligible to have their Supplemental Questionnaire responses rated and scored. The Supplemental Questionnaire must be completed and submitted at the same time as the online application. The Supplemental Questionnaire has been designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of federal, state, and local rules and regulations, knowledge of the principles and practices of personnel management, knowledge of welfare eligibility determination computer systems, and written communications ability.

A passing score must be achieved on the Supplemental Questionnaire Evaluation in order to continue in the selection process.

Notes

Candidates who receive passing scores on both selection procedures will be placed on the eligible list in rank order according to their final score. Once the list is established, the department may administer additional position-specific selection procedures to make final hiring decisions.

Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. The department may administer additional selection procedures to make final hiring decisions. 

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director. 

Department Selection Procedure

The Human Services Agency may administer additional position-specific selection procedures to make final hiring decisions for position(s) in class 0923 Manager II. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director. Only those candidates deemed best qualified will continue in the departmental selection process, which may consist of an oral interview and/or performance exercise.

Verification of Experience and/or Education

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Certification Rule
This certification rule used for the eligible list resulting from this selection procedure will be The Rule of The List.

Eligible List
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. Information can be found at: http://www.sfdhr.org/index.aspx?page=20#eligiblelists.

The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director. Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please visit: http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=13693. Search that document by title or job code to see which departments use the classification.

Terms of Announcement

Position Based Tests are administered in accordance with Civil Service Rule 111A. General information concerning City and County of San Francisco employment policies and procedures may be found in the pamphlet entitled “Important Employment Information for Position Based Testing”. This information is part of the terms of this announcement. The pamphlet is available at the Department of Human Resources Information Center, 1 South Van Ness Avenue, 4 th Floor, San Francisco, CA 94103 or on-line at: http://www.sfdhr.org/index.aspx?page=20#positionbasedtesting.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules, or regulations. Clerical errors may be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Copies of Application Documents
Information can be found at: http://www.sfdhr.org/index.aspx?page=20#copies.

Reasonable Accommodation Request
Applicants with disabilities requiring reasonable accommodation for this examination must contact the Personnel Analyst at (415) 557-5241 or, if hearing impaired at (415) 775-9484 (TDD).
Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation.

Clerical Errors
May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions.

General Information
Concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20.

Driver’s License requirement
Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

Veteran’s Preference
Information can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference.

Seniority Credit in Promotional Exams
Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit.

Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification.

Exam Type: CPE
Issued: April 7, 2017
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0923-076175
HSA/MC/415.557.5453

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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