2105 Patient Services Finance Technician

Recruitment #CBT-2105-901839

Introduction

2105 Patient Services Finance Technician

3/21/17 - Amended to extend the filing deadline

The eligible list resulting from this Class Based Test (CBT) Announcement will be used to fill current and future vacancies in this class.

GENERAL JOB DESCRIPTION:

Under general supervision, the Patient Services Finance Technician is responsible for providing technical support and acting as liaison between patients, staff, payors, and outside vendors to ensure the complete and accurate charging for patient services.  The essential job functions include:

  • Reviews and monitors charges for patient services for completeness and accuracy;
  • Reconciles medical record documentation and corresponding charges for accuracy;
  • Monitors, corrects, and submits charge tickets;
  • Performs clerical audits of medical records for appropriate documentation;
  • Assists in the development, modification, and implementation of patient service charging procedures and tracking data bases to improve efficiency and maximize reimbursement from funding sources for patient services;
  • Provides technical and clerical support, including support with clinical and financial issues for services;
  • Acts as liaison between patients, staff, payors, and outside vendors, ensures the complete and accurate charging for patient services; and
  • Documents, enters, and verifies information in patient service charging and tracking databases.

The Patient Services Finance Technician performs related duties as assigned/required.

 

Minimum Qualifications

EducationPossession of a recognized one (1) year Medical Assistant Certificate, OR two (2) year Medical Assistant Degree OR a certificate in medical office management; OR

Experience: One year of experience performing medical charge reimbursement activities.

Note: 2,000 hours of experience is equivalent to 1 year

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Special Conditions:  In addition to the listed minimum qualifications, some position(s) may require special conditions including, but not limited to Bilingual Proficiency.  Some positions may require bilingual fluency in a variety of languages depending upon the department's bilingual needs. Only those eligible candidates who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application the language(s) in which they claim proficiency.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at: http//sfdhr.org/how-verify-education-requirements

Verification of all experience needed to qualify, when requested, must be on the employer's letterhead indicating the name of the applicant, job title, dates of employment, hours per week worked, duties performed and must be signed by the supervisor and/or appropriate representative. Requirements for written verification can be found at: http://sfdhr.org/index.aspx?page=20#verification

City employees do not need to submit verification of City work experience if experience gained is from the class to which appointed. Credit for experience obtained outside of the employee's class will only be allowed if recorded in accordance with the provisions of Civil Service Commission Rules. City employees relying upon qualifying work experience gained outside the City and County of San Francisco must submit written verification of such experience as described above.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

 

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application and supplemental questionnaire by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jennifer Jacobsen, by telephone at 415-554-2522, or by email at Jennifer.Jacobsen@sfdph.org.

Selection Procedures

Applicants will be prompted to complete a Supplemental Questionnaire (SQ) that must be submitted during the online application process. The supplemental questionnaire will be screened for relevant qualifying experience meeting the minimum qualifications. Only those applicants who meet the minimum qualifications will be invited to participate in the written examination.

WRITTEN EXAMINATION (Weight - 100%):

Candidates will be administered a written multiple-choice examination designed to measure knowledge, skills, and/or abilities in job-related areas, which may include but is not limited to:

Knowledge of basic medical terminology; Knowledge of medical claims processing procedures; Knowledge of modern medical office procedures; Knowledge of insurance systems and billing procedures; Ability to monitor the charging process for patient services; Ability to interact with staff, patients, family members, payors, and outside vendors; Communication skills; Computer skills

A passing score must be achieved on the written multiple-choice examination in order to continue in the selection process. Candidates will be placed on the eligible list in rank order according to their written examination score. 

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

The Multiple-Choice Test Preparation Manual, designed to provide tips and guidance on how to prepare and take multiple-choice examinations, can be obtained at: http://www.sfdhr.org/sites/default/files/FileCenter/Documents/18426-Multiple%20Choice%20Test%20Prep%20Manual.pdf

Language Proficiency Exam: For positions requiring bilingual fluency, candidates deemed qualified who meet the special language condition must pass a departmentally approved language proficiency exam prior to appointment. Only those eligible candidates who pass the bilingual proficiency test will be considered for the bilingual position.

Certification:
The certification rule for the eligible list resulting from this examination will be Rule of Three (3) Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List: http://sfdhr.org/getting-job#eligiblelists
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of Twelve (12) months, and may be extended with the approval of the Human Resources Director.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure may result in dismissal and/or termination of employment

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.  

Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test. 

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Requests:

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at: http://sfdhr.org/information-about-hiring-process#veteranspreference 

Exam Type:  ENTRANCE (E) 
Issued:  March 10, 2017
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: CBT-2105-901839
DPH/ JJ / 415-554-2522

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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