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Supplemental Questionnaire

Last Name
First Name

 

Supplemental Questionnaire Instructions

PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY AS THEY CONTAIN INFORMATION THAT MAY AFFECT YOUR EXAMINATION SCORE AND RANK ON THE ELIGIBILE LIST:

The purpose of this Supplemental Questionnaire (SQ) is to describe your training and experience as they relate to the knowledge, skills and abilities linked to the essential functions of the 1091 IT Operations Support Administrator I position. 

Questions A through C will be used to assess possession of the minimum qualifications. 

Questions 1 through 5 will be evaluated and scored.  Only the information you provide in your answers to these questions will be evaluated to determine your score in the selection process for this position. No attachments or additional documents such as resumes, cover letters, hyperlinks/references to publications or employment applications will be considered (i.e. Writing ‘see resume’ or ’N/A’ is not a sufficient response).

The SQ will be presented to an expert review panel for an assessment and will be used as part of the examination process to determine candidates' score and rank on the eligible list.  The supplemental questionnaire will account for 100% of the total weight of the candidates' final score.  Insufficient or non-responsive answers to the SQ may result in disqualification from the recruitment process.

Your score will be based on the quality of your responses. It is suggested that you review the questions before starting, prepare your narrative-style responses in a word processing document, and then paste them into the application.  The responses that you provide to this questionnaire should be consistent with the information on your application, and are subject to verification.

Please follow these instructions when answering the questions below.

    • Provide your best or highest examples of work.
    • If you do not have professional work experience examples, use your best or highest examples of a project which you completed as part of your education, training and/or internships.
    • Provide all information requested even if it may appear redundant. Each response is evaluated independently from the others.  You may need to repeat some information from one response to another in order to best respond to a given question.
    • Do not write “See application” or "See resume" as a response.
    • When requested, please supply the name of a person who can verify the information you provided about your specific experiences. This should be a supervisor, program director or other individual who has personal knowledge that you either performed the specific activities or that your position required you to perform such activities. You may use the same person, if appropriate.
    • Use good writing skills.  Written communication skills are important.  Poor grammar, misspelling, or typographic errors can lead to a poor evaluation of your responses.
    • Please be thorough but concise. Your written communication skills will be evaluated based on your responses.  
    • Panel members involved in the rating process will not have access to your application and resume, so it is important that your answers are comprehensive.

The SQ must be completed and submitted online with the application at the time of filing.  Responses cannot be changed or edited after submission.  Failure to provide complete responses to this supplemental questionnaire may result in rejection of the application.


A1

Are you in possession of an Associate's Degree (or higher) in computer science or a closely related field from an accredited college or university OR have you completed a total of sixty (60) semester or ninety (90) quarter course credits/units in computer science or a closely related field?

Yes No
A2

If you checked 'Yes', please specify the degree you possess or the coursework you completed.  If you checked 'No', please write "N/A".

B1

How many work hours of experience performing analysis, installation and technical support in a network environment do you possess?

I do not have work experience performing analysis, inistallation and technical support in a network environment
Less than 1,040 work hours
1,040 to 2,000 work hours
2,001 to 4,000 work hours
More than 4,000 work hours
B2

For the experience indicated in Question B1, please indicate:

  • Name of the organization(s) where the experience was obtained
  • Dates the experience was obtained (e.g. MM/YYYY - MM/YYYY)
C1

Do you have the ability to lift, push, pull and/or carry up to 35 pounds?

Yes No
1

Describe significant highlights and/or accomplishments from your experience providing IT Help Desk support.

Indicate in your response:

  1. Your specific role

  2. Your duties

  3. Size and type of organization(s) / Size of IT Help Desk team

  4. Include the type of application(s) used

1A

For the experience indicated in the previous question, please provide the following information (Note: the information you provide must be consistent with the information listed on your application):

  • Name of the organization(s) where the experience was obtained
  • Dates the experience was obtained (e.g. MM/YYYY - MM/YYYY)
  • Name and contact information of a supervisor/manager, professor, or advisor who can verify the experience
2

Describe your experience managing competing deadlines related to an IT project or task that you worked on. 

Indicate in your response:

  1. The type of IT project or task you worked on and the competing priorities

  2. Why you prioritized the deadlines in the manner you chose

  3. The end result, both positive and negative

  4. Lessons you learned from your particular experience

2A

For the experience indicated in the previous question, please provide the following information (Note: the information you provide must be consistent with the information listed on your application):

  • Name of the organization(s) where the experience was obtained
  • Dates the experience was obtained (e.g. MM/YYYY - MM/YYYY)
  • Name and contact information of a supervisor/manager, professor, or advisor who can verify the experience
3

Describe a time when you were able to identify a complex IT problem in the workplace and how you resolved it.

Indicate in your response:

  1. How you identified the problem and what options you considered
  2. How you resolved the problem
  3. The end result of the solution, both positive and negative results

3A

For the experience indicated in the previous question, please provide the following information (Note: the information you provide must be consistent with the information listed on your application):

  • Name of the organization(s) where the experience was obtained
  • Dates the experience was obtained (e.g. MM/YYYY - MM/YYYY)
  • Name and contact information of a supervisor/manager, professor, or advisor who can verify the experience

 

4

Describe a time when you had to deal with an angry or difficult client, co-worker or supervisor at work.  Indicate in your response:

  1. How you managed the situation

  2. How you ensured their needs were met

  3. What steps you took to ensure a similar incident did not happen again

 

4A

For the experience indicated in the previous question, please provide the following information (Note: the information you provide must be consistent with the information listed on your application):

  • Name of the organization(s) where the experience was obtained
  • Dates the experience was obtained (e.g. MM/YYYY - MM/YYYY)
  • Name and contact information of a supervisor/manager, professor, or advisor who can verify the experience
5

Describe your experience communicating IT information to non-technical persons.  How are you able to convey IT information to people who may not have as much knowledge of the systems you work with?

 

5A

For the experience indicated in the previous question, please provide the following information (Note: the information you provide must be consistent with the information listed on your application):

  • Name of the organization(s) where the experience was obtained
  • Dates the experience was obtained (e.g. MM/YYYY - MM/YYYY)
  • Name and contact information of a supervisor/manager, professor, or advisor who can verify the experience
 

By checking this box, I hereby certify that I am the author of this Supplemental Questionnaire Evaluation and that all information is true based on my background, skills and experiences.  I understand that any false, incomplete or incorrect statement, regardless of when it was discovered, may result in my disqualification or dismissal from my employment with the City and County of San Francisco.  I understand and agree that any information provided is subject to verification.