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#PBT-0932-082042
Supplemental Questionnaire

Last Name
First Name

 

0932 Manager IV - Primary Care Director of Operations (PBT-0932-082042)

SUPPLEMENTAL QUESTIONNAIRE EXAMINATION

PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY

YOUR SCORES FROM THIS SUPPLEMENTAL QUESTIONNAIRE EXAMINATION WILL BE DERIVED FROM THE QUALITY OF YOUR RESPONSES

 

The purpose of the Supplemental Questionnaire is to determine if you meet the Minimum Qualifications for the 0932 Manager IV, Primary Care Director of Operations position as well as to determine your knowledge, skills, and abilities in job-related areas that have been identified as critical for satisfactory performance in this position. Please refer to the examination announcement for a more detailed description of these knowledge, skills, and abilities.

Questions #1 through #2 will be used to assess possession of the required education and experience for the Primary Care Director of Operations position. Questions #3 through #6 will be assessed and scored by an expert review panel. Your application or additional attached documents (e.g. resumes, cover letters, letters of reference/recommendation, etc.) will NOT be considered during the scoring process.

The Supplemental Questionnaire will account for 60% of the total weight of the applicant’s final score. Insufficient or non-responsive answers to the Supplemental Questionnaire may result in ineligibility, disqualification, or lower scores.

It is suggested that you:

  • Allow ample time to submit your application and Supplemental Questionnaire responses before the filing deadline.
  • Review the questions first, prepare and save your responses in a word processing document, and then paste them into the online Supplemental Questionnaire.
  • Be concise but thorough. Ensure that you address all parts of the question. Your written communication skills will be evaluated based on your responses.
  • Ensure that your responses are sufficiently detailed to assist in evaluating your knowledge, skills, and abilities.
  • Provide your best or highest examples of work.
  • Provide all information requested even if they appear redundant. Do not write "see application" or "see resume" as a response.

If you experience technical difficulties, make note of any error messages and contact the analyst before the filing deadline. Responses should be consistent with the information on your employment application and are subject to verification.


1a.

Select the statement that best matches the highest level of education you have completed. (One year is equivalent to 30 semester units/45 quarter units.)

No formal college education
Some college education
Possession of an Associate's Degree from an accredited college or university
Possession of a Bachelor's Degree from an accredited college or university
Possession of a Master's Degree or higher from an accredited college or university
1b.

Referring to your response in Question #1a, please provide the name of the school you attended and the field of study for each degree you completed. If this does not apply to you, please type "N/A" in the box below.

2a.

How much full-time equivalent professional experience do you have managing operations in a health care setting? (Full-time is equivalent to 40 hours per week.)

No experience
Less than 36 months of experience
36 to 59 months of experience
60 to 83 months of experience
84 or more months of experience
2b.

Referring to your answer in Question #2a, how much of that experience included full-time equivalent experience supervising professionals? (Full-time is equivalent to 40 hours per week.)

None of the experience
Less than 24 months of the experience
24 to 35 months of the experience
36 to 47 months of the experience
48 or more months of the experience
2c.

Please provide the name of the employer(s) and the dates of employment (e.g. MM/YYYY – MM/YYYY) where you obtained your verifiable full-time equivalent professional work experience as indicated in Questions  #2a and #2b.

In addition, please list the name of (a) supervisor(s) or manager(s) who can verify the information provided as well as his or her contact information. If you selected that you do not have experience, please type "N/A" in the box below.

Do not type “See Resume.”


 

 

The remaining questions constitute the Supplemental Questionnaire Exam  and will be scored by an expert panel.

 


3a.

Provide a detailed description of your experience using data to evaluate program effectiveness and to make program changes. What role did data play in your decisions?

3b.

Please provide the name of the employer(s) and the dates of employment (e.g. MM/YYYY – MM/YYYY) where you obtained your verifiable full-time equivalent professional work experience as indicated in Question #3a.

In addition, please list the name of (a) supervisor(s) or manager(s) who can verify the information provided as well as his or her contact information. If you selected that you do not have experience, please type "N/A" in the box below.

Do not type “See Resume.”

4a.

Describe your experience developing and management budgets. Please include the scope of the budget, your role in the process, and any principles or techniques that you utilized (e.g. capitation financing model and revenue cycle management).

4b.

Please provide the name of the employer(s) and the dates of employment (e.g. MM/YYYY – MM/YYYY) where you obtained your verifiable work experience as indicated in Question #4a.

In addition, please list the name of (a) supervisor(s) or manager(s) who can verify the information provided as well as his or her contact information. If you selected that you do not have experience, please type "N/A" in the box below.

Do not type “See Resume.”

5a.

Describe your experience working with diverse communities in planning and coordinating community health programs. Using a specific example, describe a challenge you faced and how you handled it.

5b.

Please provide the name of the employer(s) and the dates of employment (e.g. MM/YYYY – MM/YYYY) where you obtained your professional work experience as indicated in Question #5a.

In addition, please list the name of (a) supervisor(s) or manager(s) who can verify the information provided as well as his or her contact information. If you indicated that you do not have experience, please type "N/A" in the box below.

Do not type “See Resume.”

6a.

Please describe your experience in personnel management including hiring, firing, recruiting, coaching, progressive discipline and evaluation.

6b.

Please provide the name of the employer(s) and the dates of employment (e.g. MM/YYYY – MM/YYYY) where you obtained your verifiable professional work experience as indicated in Question #6a.

In addition, please list the name of (a) supervisor(s) or manager(s) who can verify the information provided as well as his or her contact information. If you selected that you do not have experience, please type "N/A" in the box below.

Do not type “See Resume.”

 

CERTIFICATION: I hereby certify that all information is true and based on my education, training, skills, and experience. I understand that any false or incorrect statement may result in my disqualification of the selection process for this position and/or dismissal from employment with the City and County of San Francisco. I also understand and agree that any information provided is subject to verification.