Department of Human Resources

1054 IS Business Analyst Principal- Business Process Analyst (BPA)

PBT-1054-080015 Supplemental Questionnaire Examination

PLEASE READ THE FOLLOWING EXAM INSTRUCTIONS CAREFULLY. The 1054 IS Business Analyst Principal examination will consist solely of this Supplemental Questionnaire. The quality of your responses will account for 100% of the total weight of your final score.

The purpose of the Supplemental Questionnaire is to determine if you meet the Minimum Qualifications of the position AND to determine your knowledge, skills, and abilities in job related areas identified as critical for satisfactory performance in this position. Please check the job announcement for a  description of the knowledge, skills, and abilities.

Section I (A -E):  To determine if you meet the minimum qualifications for this position.

Section II (1-5): ACCOUNTS FOR 100% OF YOUR FINAL SCORE and will be evaluated to rate your experience as it relates to the knowledge, skills and abilities linked to the essential functions of the position. Please respond to ALL of the questions, provide COMPLETE answers and be SPECIFIC when responding.  Your score and rank on the eligible list will be based on the information provided. You must achieve a passing score to be placed on the eligible list in rank order according to your final score. Responses are subject to verification and should be consistent with the information on your employment application. It is suggested that you: 

• Review the questions, prepare and save your responses in a word processing document, and then paste them into the online Supplemental Questionnaire
• Allow yourself enough time to complete the exam questions (Supplemental Questionnaire) before the deadline; this eliminates room for errors
• Be concise, yet thorough and use FACTUAL data
• Provide all information requested even if it may appear redundant
• Ensure that your responses are detailed enough to assist to evaluate your knowledge, skills, and abilities
• Provide your best or highest example of work
• Please note: All experience, license, and education referenced in this questionnaire must also appear in the work history, license, and/or education sections of your application.
• Keep copies of all documents submitted, as these will not be returned.
• Be sure to answer each question completely. Each response is evaluated independently from the other questions. You may need to repeat some information from one response to another.

DONT'S: Do not write "see resume", or copy and paste sections of your resume. Do not leave questions unanswered. If a question does not relate to you, write in the most closely related answer possible or write "N/A", do not provide incomplete answers, blank or inconsistent information. Do not discuss what you read about or heard about if you did not actually perform the duties. Do not plagiarize, copy others' answers, or falsify information.

Once you click on the submit button, your application and examination (supplemental questionnaire) are subject for review. Responses cannot be changed or edited after submission.

*If you have technical difficulties, make note of any error messages and contact the analyst BEFORE the filing deadline. 

SECTION I: This section is to determine if you meet the mininum qualifications for this position. Applicants must meet the minimum qualification requirements by the final filing deadline.

Of the following, please select the statement that best describes your highest level of education.

Please indicate the number of semester or quarter credits/units in computer science you have completed from an accredited college or university. 

In the space below, list:

1. The name of the accredited college or university where you obtained the education you indicated in A & B above and
2. The course of study (major)

Do you possess three (3) years or more of verifiable and recent experience defining, monitoring, and reviewing testing of system operations and procedures?

Please provide the following information for the experience you indicated above:

• Name of the employer(s) where your experience was obtained
• Your Job Title/Position
• Dates of experience (MM/YYYY-MM/YYYY)
• Contact information of the supervisor or manager who can verify the information

Please type N/A if you do not have this experience

Do you possess three (3) years or more of verifiable and recent experience working on a technical help desk in a ticketing and workflow environment, performing basic desktop hardware/software troubleshooting and support?

Please provide the following information for the experience you indicated above:

• Name of the employer(s) where your experience was obtained
• Your Job Title/Position
• Dates of experience (MM/YYYY-MM/YYYY)
• Contact information of the supervisor or manager who can verify the information

Please type N/A if you do not have this experience

Do you possess a total of five years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management?

Please provide the following information for the experience you indicated above:

• Name of employer(s) where your experience was obtained
• Your Job Title/Position
• Dates of experience (MM/YYYY-MM/YYYY)
• Contact information of the supervisor or manager who can verify the information

Please type N/A if you do not have this experience

SECTION II: The quality of your responses to this section (Questions 1 - 5) will account for 100% of your score.  Please make sure that your responses are sufficiently detailed to assist in evaluating your knowledge, skills, and abilities. Be sure to answer each question completely. Do not type see resume, see attachment, or same as another answer as responses.

Describe your experience with the ServiceNow IT Service Management (ITSM) System and its applications. 

Please provide the following information for the experience you provided above:

• Name of the employer(s) where your experience was obtained
• Job Title/Position
• Dates of experience (MM/YYYY-MM/YYYY)
• Contact information of supervisor or manager who can verify the information
• Please type N/A if you do not have experience

Note:  Please do not type "See Resume" or "See Attachment" as a response.  Do not copy and paste resume.  *Make sure that this experience is included on the application

Describe your experience with advanced IT Service Management (ITSM) functions including security, governance, and compliance. Provide specific examples of your governance and compliance experience and describe how this experience would contribute to the role of a Business Process Analyst (BPA).

Please provide the following information for the experience you provided above:

• Name of the employer(s) where your experience was obtained
• Job Title/Position
• Dates of experience (MM/YYYY-MM/YYYY)
• Contact information of supervisor or manager who can verify the information
• Please type N/A if you do not have experience

Note:  Please do not type "See Resume" or "See Attachment" as a response.  Do not copy and paste resume.  *Make sure that this experience is included on the application

Explain how you have effectively used your communication skills with end users and coworkers at all levels of an organization in the past. Include examples of written, oral, and visual communication methods and/or tools you used.

Please provide the following information for the experience you provided above:

• Name of the employer(s) where your experience was obtained
• Job Title/Position
• Dates of experience (MM/YYYY-MM/YYYY)
• Contact information of supervisor or manager who can verify the information
• Please type N/A if you do not have experience

Note:  Please do not type "See Resume" or "See Attachment" as a response.  Do not copy and paste resume.  *Make sure that this experience is included on the application

Describe your experience in supervising a diverse group of workers and how you have established good working relationships with employees, management, other IS professionals, end users and vendors.

Please provide the following information for the experience you provided above:

• Name of employer(s)where this experience was obtained
• Job Title/Position
• Dates of experience (MM/YYYY-MM/YYYY)
• Contact information of supervisor or manager who can verify the information
• Please type N/A if you do not have experience

Note: Do not type "See Resume" or "See Attachment" as a response. Do not copy and paste resume. *Make sure that this experience is included on the application.

Describe your experience with handling multiple projects and assignments concurrently while maintaining high levels of quality and effectiveness. Give examples of projects and/or assignments you have worked on in the past.

Please provide the following information for the experience you provided above:

• Name of the employer(s) where your experience was obtained
• Job Title/Position
• Dates of experience (MM/YYYY-MM/YYYY)
• Contact information of supervisor or manager who can verify the information
• Please type N/A if you do not have experience

Note:  Please do not type "See Resume" or "See Attachment" as a response.  Do not copy and paste resume.  *Make sure that this experience is included on the application