All applicants are required to complete the Supplemental Questionnaire as part of the online application process. The purpose of the Supplemental Questionnaire is to determine whether applicants possess the minimum qualifications and the knowledge, skills and abilities in job-related areas that have been identified as critical for satisfactory performance in this position. The information provided should be consistent with the information on your application and is subject to verification.
This section of the application will be 60% of each candidate’s final score.
Please provide a full response to each question below and address each section of each question – even if the response may appear redundant. Do not write, "See application" or “See resume” or “Cut and Paste” materials from your resume. Although brevity is desired and appreciated, short (2-3 sentence) answers are not sufficient to adequately answer the questions. These materials will also be used to evaluate your written communication skill.
1.
Describe your most significant professional responsibility or experience in operational risk management and quality assurance management, including but not limited to the following areas:
a. Development and implementation of a quality assurance management plan;
b. Operations audits;
c. Implementation of measurable performance indicators and/or industry best practices;
d. Compliance measurement and reporting; and
e. Quality assurance systems maintenance.
2.
Detail your level of knowledge and experience in standards and principles of auditing? Auditing techniques?
3.
Describe your most recent professional experience related to business process analysis and workflow reengineering.
4.
How would you propose to introduce a quality assurance management plan to an organization for the first time?
5.
Describe your professional experience related to managing an education and training program directed at staff and management in connection with quality assurance standards and policies.
Certification:
I hereby certify that I am the author of this questionnaire and that all information is true and is based on my education, training, skills, and experience. I understand that any false or incorrect statement may result in my disqualification from the 0941 SFERS Operational Risk Management and Quality Assurance Manager exam and/or dismissal from employment with the City and County of San Francisco. I also understand and agree that any information provided is subject to verification.
Department of Human Resources