Department of Human Resources

Supplemental Questionnaire

1094 IT Operations Support Admin IV

Background and Instructions:

The purpose of the Supplemental Questionnaire is to determine whether you meet the Minimum Qualifications for class 1094 IT Operations Support Admin IV as well as to determine your knowledge, skills, and abilities in job-related areas that have been identified as critical for satisfactory performance in this position, including effective written communication. Please refer to the examination announcement for a more detailed description of these knowledge, skills, and abilities.

Questions #1 through #7 will be used to assess possession of the required education and experience for class 1094 IT Operations Support Admin IV. Questions #8 through #11 will be assessed and scored by an expert review panel.

Your application or additional attached documents (e.g. resumes, cover letters, letters of reference/recommendation, etc.) will NOT be considered during the scoring process. The Supplemental Questionnaire will account for 100% of the total weight of the candidates’ final score (you must achieve a passing score on the supplemental to be placed on the eligible list). Insufficient or non-responsive answers to the Supplemental Questionnaire may result in ineligibility, disqualification, or lower scores.

You Must:

1. Complete each section of the supplemental questionnaire as indicated. Do not write, "See application."

2. Be thorough but concise. All of your information must be supplied in the spaces provided. Provide your best or highest examples of work. If you do not have an answer, please write "N/A" in the space.

It is suggested that you:

• Allow ample time to submit your application and Supplemental Questionnaire responses before the filing deadline
• Review the questions first, prepare and save your responses in a word processing document, and then paste them into the online Supplemental Questionnaire
• Ensure that your responses are sufficiently detailed to assist in evaluating your knowledge, skills, and abilities

If you experience technical difficulties, make note of any error messages and contact the analyst before the filing deadline. Responses should be consistent with the information on your employment application and are subject to verification. 

I certify that I have read and understand the "Background and Instructions" above.

I have an Associate’s Degree in Computer Science or a closely related field from an accredited college or university?

Please list your degree type, major and the name of the college and/or university you attended. 

Write "N/A" if you do not have information to provide in this section. 

If you attended college, but do not have a degree, please provide the information requested below.  

• Total number of semester and/or quarter credits you received.  Please specify if the credits are quarter and/or semester credits.
• List the total number of credits you received in computer science or a closely related field. Please specify if the credits are quarter and/or semester credits.
• If you did not receive credits in computer sciences, but a closely related field, please identify the closely related field in which you received these credits.

Write "N/A" if you do not have information to provide in this section. 

I have at least 4 years of experience in a network environment in the following areas:  (Check all that apply)

I have at least 4 years of experience maintaining and troubleshooting:  (Check all that apply)

For each area (Analysis, Installation, Technical Support, System Administration, PC Desktops, and NT Client Server) where you indicated you have at least 4 years of experience, please indicate the total years of experience you have in each area (in years and months - see example). Provide the name of the employer(s) and the dates of employment, where you gained this experience.  

PLEASE FOLLOW THE EXAMPLE BELOW:

Experience:

• Analysis – 5 years, 3 months
• Installation – 8 years 9 months
• Tech Support – 16 years
• System Administration – 7 years 2 months
• PC Desktops – 6 years 1 month
• NT Client Service – 4 years, 7 months

Employer(s):

• XYZ Company January 2000 to December 2012
• ABC Company, Jan 2013 to current

Write "N/A" if you do not have information to provide in this section. 

The number of years of experience I have using Namura Track It is:

Please describe your experience performing user support and helpdesk functions.   Include in your answer the following: 

• How you decide the priority of a ticket
• Types of systems or applications you were responsible for troubleshooting
• Types of issues you were responsible for resolving
• Your approach for troubleshooting and resolving client issues
• How you determine when to escalate an issue

Write "N/A", if you do not have experience in this area.

Please describe your experience performing system administration duties.  In your answer include:

• The type of systems used
• The total number of years' experience using the specific software
• Your specific system administration responsibilities
• The total number of years’ experience you have performing these duties

Write "N/A", if you do not have experience in this area.

Please describe your experience installing, operating, administering, maintaining and upgrading software and hardware, including mobile devices and wireless technology.  In your answer include:

• The specific software and hardware you were responsible for
• Your role pertaining to each hardware or software (install only, operating, upgrading, helpdesk etc.)
• Please indicate the number of years’ experience you have working with this technology.

Write "N/A", if you do not have experience in this area.

Please describe your role in analyzing, researching and testing changes in operating systems and system software for compatibility of multiple computers, performance and operational matters for the purpose of deploying new or enhanced system tools.  In your answer please include:

• Your process for analyzing, researching and testing.
• Types of systems you helped to deploy or enhance; and your role in the process.
• Identify common issues encountered during a deployment of new or enhanced equipment.
• Please identify the amount of experience in years that you have performed these functions.

Write "N/A", if you do not have experience in this area.